soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,920 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,920 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items on Wednesday morning (15th November), i paid £30 for next day delivery. Next day delivery did not turn up! Six out of the seven items turned up at 6 o'clock on Friday evening (17th November). I am told by the delivery driver that the toilet had been left in the depot because it was smashed. I reported this to soak on Monday 20th November, to be told i would get a replacement within 24 hours !!!!! Today, Thursday 30th November i am still waiting for the toilet?? I have had no notification off soak to inform me of any problem with my order, i have a very angry customer who was supposed to have a full bathroom fitted 2 weeks ago. This is very poor customer service, from a company that i regularly promote to my customers. I would also like a full refund of the £30 fee i paid for next day delivery, as this clearly failed to happen. I look forward to your reply.”

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Posted 8 years ago

“The Gentleman my husband spoke to on the phone was very helpful and explained the measurements he needed to know. Very good service.”

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Posted 8 years ago

“Delivery as promised Even the goods ordered later managed to arrive on time Great value Happy with my purchase”

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Posted 8 years ago

“They didn't perhaps someone could give me a call and I will explain”

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Posted 8 years ago

“Good on the phone and did what they said they would do”

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Posted 8 years ago

“I have just placed an order for a bathroom suite and wanted to let you know how helpful the adviser was. Her name is Tiffany (unfortunately didn't catch her surname) and she was super helpful, efficient and friendly! Anyway, wanted to drop a quick note just to let you guys know. Look forward to receiving the bathroom soon :)”

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Posted 8 years ago

“The ladder is of good quality and just what we needed as not many suppliers make a 300mm wide radiator. The only disappointment was the delivery it took 2 further emails and after 10-11 days it finally arrived!!”

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Posted 8 years ago

“Good quality product as a sensible price”

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Posted 8 years ago

“Really quick service. Used click and collect and was ready within the hour”

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Posted 8 years ago

“Really impressed. Did click and collect and was ready within an hour.”

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Posted 8 years ago

“Excellent product Good value for money”

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Posted 8 years ago

“Tifany is a star, wish I could deal with her every time, fast efficient and nice voice too.”

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Posted 8 years ago

“Fantastic products, fantastic service.”

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Posted 8 years ago

“The first radiator was not delivered on the 15th November as the shipping company lost it. I rang Soak.com. and a replacement was ordered and delivered on time also a refund of the shipping cost . Well done and thank you.”

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Posted 8 years ago

“You did not make me happy, you caused me great sadness, distress, annoyance and prolonged a job by four days, which should of originally been a week long.”

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Posted 8 years ago

“Item arrived a few days before the black friday sale. Phoned customer services to see if they would refund the £50 difference seeing as I was still within the returns period. Was told that I would have to send mine back, at my own cost, and order another to receive the discount. Disappointing customer service when I've known other companies carry out a paperwork exercise to give the customer the discount.”

Helpful Report

Posted 8 years ago

“Lovely item but bad communication from company I emailed asking when delivery would be and got nothing back until a text the night before the day which meant I struggled for plans to get someone to receive the delivery as no notice given and it took a long time to arrived from initial order, customer service lacking”

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Posted 8 years ago

“The product is amazing! However I'm unhappy with the way the item was presented to us. Was left in a shed in the back garden, which is great. However the radiator was left rammed in and stuck between other items which could have damaged this product. Maybe something to watch with the shipping company you use. Thanks”

Helpful Report

Posted 8 years ago

“I originally ordered online with a confirmed delivery date which was not honoured. The tracking facility gave very limited information. My e-mail to the carrier’s help facility was not answered. I chased this the next day and was told the radiator had been damaged in transit and returned. Soak proposed to send it to arrive 3 days after the date initially agreed. As the plumber was already booked I opted to collect from Nuneaton: a two hour round trip. Despite this the carrier attempted to deliver another radiator 6 days after the initially agreed date. The outer packaging was damaged. I did not accept this delivery and cannot comment on whether the radiator was damaged. I think it is very unlikely that I would order from this firm other than by their click and collect facility.”

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Posted 8 years ago

“Took nearly 2 weeks to arrive!”

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Posted 8 years ago

soak.com is rated 3.8 based on 4,920 reviews