soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took about 3 months for you to send the part!!!”

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Posted 6 years ago

“You gave me a refund on time.”

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Posted 6 years ago

“One mistake and faulty product after another. The faulty shower head that cost me £350 in extra labour to rip out and reinstall was a real highlight. Never again.”

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Posted 6 years ago

“Very understanding after wanting to return an item after 14 days due to damage in delivery transit - thank you SOAK”

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Posted 6 years ago

“Very happy and in time with everything I need.”

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Posted 6 years ago

“I liked the range of products available and the price was competetive. Delivery problems but not Soaks fault and quickly resolved.”

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Posted 6 years ago

“great product”

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Posted 6 years ago

“Couldn’t do enough to help”

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Posted 6 years ago

“The bath I ordered was too big, but I was able to return it no problem and the items where delivered fast and great quality.”

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Posted 6 years ago

“Delivered on time and very happy with the quality of my purchase”

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Posted 6 years ago

“They are the worst company I have ever dealt with over the internet, I am still waiting on a replacement part for the bath surround I bought. They asked for pictures, I sent them pictures, still waiting.🤬”

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Posted 6 years ago

“The radiator was exactly what we wanted and the price was competitive.”

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Posted 6 years ago

“just done all 3 bathrooms with soak top quality both in service and quality 1”

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Posted 6 years ago

“Brilliant service, really impressed. Lovely customer service team. Thank you”

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Posted 6 years ago

“You did not make us happy at all. All though ultimately your products are fine your customer service and delivery is appalling and contributed to doubling the time it took to complete our bathroom renovation. I would not recommend anyone bother using soak.com”

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Posted 6 years ago

“You didnt”

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Posted 6 years ago

“My deliver was scheduled for delivery and never turned up. I called every day and never once had a call back or response to my emails. Took over a week to resend the order. Customer services were shocking. I would try and avoid using Soak.”

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Posted 6 years ago

“Very helpful when I phoned.”

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Posted 6 years ago

Hi Anita, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“They didn't. Original order placed for three identical radiators. Goods sent to courier. Courier said they hadn't received them. We'd paid for the next day delivery. this clearly didn't happen. An investigation was opened. A week later, still no response, so left to me to chase again. I was told that a new order had to be made, which soak did for us. They also said they would refund our next day delivery charge from the first order. Very kind gesture, given we didn't actually receive them the next day. We were then told that the earliest we would get the new order was Tuesday 28th August, due to the bank holiday. We accepted this, as there was much else we could do about it. I received a text from the courier stating our estimated time of delivery on the Monday evening. An hour before the delivery was due, I received a call saying there was an issue with the delivery and it wasn't coming until the Wednesday. I was over the moon with this latest issue, as we had a plumber waiting at the house to fit these radiators for the second time. Again, as there was nothing we could do, we had to accept the late delivery. Wednesday came and to our joy the delivery arrived. However, our joy was short lived, as there was only one radiator. We instantly got on to Soak, to be be informed the second order which they had raised on our behalf was only for one radiator. Unbelievable right? Just wait, it gets better. We were then told we would have to order another two radiators to complete our order, only to find out the radiators were out of stock. The earliest in stock date would be the 15th September. I know, you couldn't make this up right. We have order the radiators and will have to wait for the next batch to come in stock. However, whilst looking on the website, I noticed the radiators had been reduced in price and have a further 10%off. This meant we could of save around a £110 on the order placed today. Given the numerous errors by Soak, you would think they would have said that and offered to refund the difference. But this is Soak we are talking about, of course they didn't. Summary, look at Soak for ideas and find an alternative supply to purchase from. I have never used such a shambolic company in all my life.”

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Posted 6 years ago

“Received these items minus the toilet pan which was damaged at the depot before it was dispatched to me, the rest arrived on the 17th August and to date we still have not been sent a replacement ( 29th )”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews