soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived damaged. Phoned soak who said to send pictures and email and they will deal with it within 5 working days. Still waiting for response from them...”

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Posted 7 years ago

“they did'nt”

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Posted 7 years ago

“They haven't as yet.”

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Posted 7 years ago

“Item has still not arrived weeks after ordering. Called to complain and was told someone would contact me to advise when it would be delivered within 48 hours. Still waiting a week later. Terrible service”

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Posted 7 years ago

“Ordered this shower door and only after I ordered and paid did they tell me that it wasn't in stock and I'd have to wait two weeks. I phoned to cancel and despite receiving written confirmation that the order had been cancelled, the order was dispatched and delivered. It's been over a week since the item was collected and I'm still waiting for my credit card to be credited with the refund”

Helpful Report

Posted 7 years ago

Dear Betty, Thank you for your feedback. Please accept my personal apologises for the delay in your refund. Having looked into the order further, I can confirm the items have been received back. The refund has been processed for you and this will show in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 7 years ago

“It didn’t - very disappointed !”

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Posted 7 years ago

“Not at all.”

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Posted 7 years ago

“Service appalling ordered 3 towel radiators all the same. 2 correct 1 totally different delivered. The incorrect item also had dings of chrome blistering. Replacement sent arrived on day I was not in inspite of conversation to secure delivery for another day. Replacement also different item not even correct size or colour. Am now waiting for replacement for the replacement. All of this has of course incurred the cost of plumber returning twice. No mention if compensation”

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Posted 7 years ago

Dear Margaret, Thank you for your feedback. Please accept my apologies for the inconvenience caused to yourself. As a company, we do our best to ensure the issue is resolved as quickly as possible for you. After having looked into your order further, I can confirm the replacement was signed for on the 25th July. I have emailed you directly through the case to confirm the radiator has been checked over and you are happy to proceed with your order. I look forward to hearing from you. Kind Regards, Leanne

Posted 7 years ago

“Don't buy from them. Goods delivered damaged after spending a lot of money.We received replacement after two days and again it was damaged.So we arranged third delivery ,after waiting for them entire day they didnt even show up.No compensation just apologies and we have to wait another five days that we are not sure if we ever going to receive the order. Also been told that if we sent back the order we have to cover the delivery. This company is a joke.Do not order from them.No customer skills.”

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Posted 7 years ago

Dear Levent, Thank you for your feedback. Please accept my personal apologies for the inconvenience caused. Can you please confirm your order reference? I have searched our system using the email address provided and have been unsuccessful. Once I have this information, I will be able to assist further. Kind Regards, Leanne

Posted 7 years ago

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Posted 7 years ago

“Considering the above facts you will agree the word 'happy' doesn't belong in the same sentence as soak - EVER !”

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Posted 7 years ago

“They did not. Failed to deliver both products. Returns offered but customer must pay for return. Lack of clarity in sizing of product.”

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Posted 7 years ago

Dear Gemma, Thank you for your feedback. If you have purchased an item that is not suitable this will need to return the items back at your own cost. This information can be found in our terms and conditions. Once the goods have been received back, they will be quality checked and a refund will be actioned. I do apologise you are not happy with this resolution. Kind regards, Alex

Posted 7 years ago

“Appalling service, delivered incorrect items, and was told to email what was wrong which I did the same day, never heard another thing, I phoned 2 weeks later, no apology, no explanation, so requested a refund and still waiting for that 22 days after delivery, very poor certainly not recommend to anyone.”

Helpful Report

Posted 7 years ago

“Waited in all day for a delivery that never arrived called Soak several times during the day to ask about delivery times never got back to us. Eventually spoke to someone about 4pm who told us delivery was not coming but would arrive 2 days later. Delivery eventually arrived but was missing the shower. It took several weeks and many calls to Soak to get a refund for the undelivered item.If they sort out their customer service and delivery company they may be ok.”

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Posted 7 years ago

“Missing bit from delivery and no response from email”

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Posted 7 years ago

“First delivery didn’t bring the sink as it was damaged, the second delivery was the broken sink re packaged, the third delivery didn’t arrive and neither did the 4th, both 3and 4 delivery, sent me emails and texts to tell me it was on its way. I now find myself with unhappy customers and still no sink, it’s appauling delivery service, and yet again I need to call customer service to be given a delivery date which I can’t trust 0 out of 10”

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Posted 7 years ago

“would never order from here again,make sure you have correct items as they will not exchange them unless you get them to store yourself although correct item is being delivered soon.I just hope when the other items have been unwrapped that they are ok and not damadged too 3.5 hour drive each way to exchange !! Shocking service”

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Posted 7 years ago

“Realise that Soak's mistakes should cost the customer, answer telephone calls polity and do what they commit to i.e. email you”

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Posted 7 years ago

“Its a shame as previous experience have all been good but unfortunately this time due to the length of time we had the item (a toilet pan fitted after the 14 days return deadline) we could not return/exchange it. The plumber said there was an internal crack (not visable)...being a manufacuring fault causing the toilet to leak. I therefore can only give one star based on the quality of product and the curt nature of my call to soak to discuss possibilty of replacement...they say 10 years guarentee but you might want to read the smallprint...will find an alternative supplier..”

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Posted 7 years ago

“Had the unit arrived in a useable state I imagine it would do the job. But unfortunately Soak.com are incapable of delivering products undamaged having had the product arrive damaged on the 1st & 2nd occasion and the 3rd replacement being the completely wrong unit. Customer service is not this companies priority getting your money is. Safe to say I will never use Soak.com again and advise others not to either!”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews