soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a whole bathroom from Soak. Firstly, when you buy a bath for example, it would be nice to have a "You'll need these" page with compatible traps, waste etc. As someone who doesn't know their way around technically this would've saved me a couple of further orders and the postage that came with them. My shower turned out to be faulty. I called the number and was told that if I got pics to them, they'd have a replacement out by midday the next day. Did that immediately, called them the next morning to hear that they were still on track although my issue was on page 3 of their caseload (Should give you an indication of the quality of goods!). Called them later in the afternoon to be told they couldn't actually open the pics but hadn't bothered telling me and were waiting for me to call them! 40 minutes later on the same call, a replacement was agreed and sent, but this delayed my bathroom by a day and cost me an extra day's labour from my fitter. They also promised collection of the faulty one on Tuesday and the guy arrives Thursday. The replacement shower turns up and of course it's also faulty. Another long phone call, another day of fitter time paid. EDIT 04/05 - despite what their customer service promised below, the part was NOT delivered on the 4th as promised. It's now 8 days since I reported the faulty shower. If I could spend their apologies I'd be a rich man but not one person has actually bothered to DO anything other than tell me to sit tight and hope it turns up in the evening or at the weekend. EDIT 05/05 - I was told yesterday that the part was DEFINITELY with Parcelforce and arriving that day. However if it didn't turn up (!) to call back Saturday morning and another would be sent. Another 20 minute call this morning reveals there's actually no one in at the weekend to send parts. Either yesterday I was lied to or they're just incompetent. I'm now 2 weekends without a shower and have to spend another day constantly chasing them because the only time they've ever bothered to call me is when I initially wrote this review. Shows where their priorities lie! EDIT 0505 part 2 - A call to ParcelForce reveals they only deliver on a Saturday if a Saturday rate has been paid. Of course soak didn't pay it but still told me to wait around for delivery on Sat. Next "guaranteed" delivery date = Tuesday the 8th May, THIRTEEN DAYS after I first reported a fault. EDIT 08/05 - The Spare parts arrived, in worse shape than the ones I already have. Soak tell me my options are to wait another couple of days for some more (but they'll actually check these ones) or wait for their technical team to let me know the exact specification of the part (I'm at the back of another queue for that). Gone with both options so no doubt I'll be posting another update on the 10th, FIFTEEN DAYS after I first reported the fault. EDIT 09/05 - No update on the specifications of the parts and today's excuse is that the warehouse have to email the manufacturer. I'm guessing that there are no phones in the warehouse. I've finally escalated to a manager but it'll take 24 hours for them to call me, presumably because there are many, many others in situations like mine. According to Lauren, the lady manning their social media account, the manager is in a meeting. EDIT 09/05 part 2 - The Manager called me! The technical guys have all gone home at 5pm without replying to their email so, unlucky. But she'll chase them in the morning and call me at 9am, honest! EDIT 10/05 - Hands up who thought the parts or measurements would arrive today? If your hand is up you are mistaken, OF COURSE they didn't! The tracking number I was given yesterday is still not registering on ParcelForce.com, (leading me to ask the question on the title of this review again) and I was given the diameter of the O-Rings, but not the thickness, so I can't even go out and get them myself. EDIT 11/05 - Turns out the parts were NOT sent on the 9th, despite the manager, Leanne, promising me they were sent. And of course, complete radio slience from everyone at Soak.com. Current count: FIFTEEN days since I reported the issue, THREE weekends without a shower, NINETEEN calls to Soak, EIGHTEEN emails sent to them, TWO days waiting at home for "guaranteed" deliveries that didn't arrive.”

Helpful Report

Posted 7 years ago

“Nothing to do with this product but what a rubbish company to deal with. No delivery notice sent or invoice, no confirmation of delivery date, failed to deliver on expected date and now 3 weeks down the line the bath still isnt installed due to plumber having to reschedule. Not happy at all.”

Helpful Report

Posted 7 years ago

“Unfortunately the product was smashed when it arrived and we’ve had to reorder”

Helpful Report

Posted 7 years ago

“Pan fixing kit never arrived, paid for next day delivery too !”

Helpful Report

Posted 7 years ago

“To be fair the purchase was all good the condition of the goods when delivered you may as well as put them in a skip just bounced around the van sent them back .”

Helpful Report

Posted 7 years ago

“To be fair the purchase was all good the condition of the goods when delivered you may as well as put them in a skip just bounced around the van sent them back .”

Helpful Report

Posted 7 years ago

“To be fair the purchase was all good the condition of the goods when delivered you may as well as put them in a skip just bounced around the van sent them back .”

Helpful Report

Posted 7 years ago

“To be fair the purchase was all good the condition of the goods when delivered you may as well as put them in a skip just bounced around the van sent them back .”

Helpful Report

Posted 7 years ago

“Item not as pictured, customer services don't seem that interested in sorting the problem.”

Helpful Report

Posted 7 years ago

“Soak delivered 2 toilets and 2 basin's. I have to dispose of the extra sets. I'm still waiting for Soak to advise an email address to show the damage to the seat.”

Helpful Report

Posted 7 years ago

“Soak - sent the wrong size bath and now refuse to help with the costs associated with return and plumbers costs Bath also doesn't have any fixing points in its feet to secure to the floor.”

Helpful Report

Posted 7 years ago

“Hard to say as the item arrived damage after being mishandled by the delivery team. I did however notice that the internal wood had not been painted properly. I had to chase soak for delivery as the item arrived substantially later than what they promised. Despite numerous calls no one seemed to understand why I had received no order updates nor did they know what had happened to the actual order. Collection of the faulty item was a similar experience with me making lots of calls and sending images to no avail.Eventually they collected the unit having sent me a text with less than 24 hours notice. I expected more from this company.”

Helpful Report

Posted 7 years ago

“Product never arrived, after hours on phone and several weeks managed to get a refund”

Helpful Report

Posted 7 years ago

“Was sent the wrong taps, rung up to get them swapped soak required us to send photos as the "technical team" had to review the images, the taps were completely different and had a different code. No response so chased up a few weeks later and eventually they agreed to send out the right taps. Poor after sales service.”

Helpful Report

Posted 7 years ago

“Damaged on the corner, reported 11/7 Wednesday and still no answer”

Helpful Report

Posted 7 years ago

“Didn't receive this item, along with other taps. 20 minutes on hold trying to get an answer why. Shocking service all round having spent over 2k on items”

Helpful Report

Posted 7 years ago

“I am shocked that this has even appeared in my in box. We never received our order and so far have received no response to our numerous emails asking for our money to be refunded! It was a significant amount to just forget about. I will continue to persue a refund, let's hope not in vain. I understand things are sometimes lost in transit but to have no response and to be £85 out of pocket is not on!”

Helpful Report

Posted 7 years ago

“Very poor service, cistern arrived damaged. Agreed a replacement delivery on a Tuesday, booked plumber on a Thursday - still no cistern. Had to purchase another toilet elsewhere and was told I was told I would have to pay send the toilet basin back even though I could not use it. Also ordered showers, poor quality and incredibly difficult to decipher instructions. I do not usually complain but would never use Soak again. I also used another company for fitting out the 2 bathrooms Victorian Plumbing and they were excellent. Good quality and good quality and everything arrived on time.”

Helpful Report

Posted 7 years ago

“whist the tray itself was fine, the colouring was not correct to match our mono theme. We arranged collection with Soak directly and whilst the product was collected over 3 weeks ago, the refund has not been made as they continuously keep telling me they can't find it. This is after providing evidence of the collection from DX (organised via Soak) - very frustrating as up to this point the products and service were good; this is leaving a bitter taste though as aftercare is just as important to the original sale service, and is even more critical to gaining a valued customer base going forward. Would really like this resolved very soon.”

Helpful Report

Posted 7 years ago

“My vanity unit arrived and the sink top was split in 2”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews