“Appointment was on time, all staff were friendly and professional and looked after us taking into consideration that we had a young baby with us. Staff Sharon and Jackie were particularly helpful and ensured that our visit was a success and hassle free. Thank you (very happy customer)”
“Bought £40 specs for everyday use-light and comfy....but the right screw continually falls out of right arm hinge leaving me to juggle the gigs on my nose to read. Yes I know they were cheap but they shouldn't keep losing a screw.”
“Very poor customer service. No consistency with the information given. Only focused on up selling products. Gave me the wrong lenses.
I will not be using them again.”
“The varialfocal lens are absolutely rubish. I bought the most expensive lens and the vision is do limited it is unbelievable. They should be banded for all drivers as you can not see right or left.
The worst company i have ever dealt with changd twice a
But still can not get them correct.”
“My Husband has visited your Chepstow store this morning and had a very pushy seller instead of an optician. He was robbed. We will never use Specsavers again, we being my husband, myself, my Son and anybody else I have chance to share my opinion with. I am disgusted with Specsavers they are daylight robbers.”
“opticians good rest of staff very poor. wrong date on appointment card I had to return. had to wait 17 minutes after appointment time to see optician. staff don't seem to be able to communicate with each other although each seems to have an ipad !!! glasses very expensive got same spec glasses elsewhere for £92 cheaper.
would not recommend and will not be going back.”
“Specsavers Newark, situated in Morrisons is tiny, noisy and has rude unprofessional staff. There are no doors, phones ringing, not being answered, but only complain about this if you want to be bullied by the staff. You are just a customer production line, not treated an individual. Awful place, leave well alone.”
“Mislaid my glasses when I took them in because the lense fell out. When I called back for them was asked had I came to the correct opticians and was I sure. I had been a customer for a number of years, so I would not recommend Specsavers or customer service to any one and I would not be using them ever again.”
“I have been with specsavers a number of years . These specs that I have got seem to attract the dirt and dust nowhere near as good as I have had before. I keep taking them off because I cannot see clearly.”
“First time in 4 eye tests, with various opticians, over the last few years that I have received a prescription that actual provides good results. All others were problematic in one way or another. Either to strong or too weak a prescription prevent being able to see well at both long and near distances.”
