“Newquay Specsavers should have a sign on the door wheelchair unfriendly. My recent visit was a disaster. Firstly staff said my appointment was upstairs. I have been in a wheelchair for my last two appointments,this was mentioned when I made the appointment. Secondly I wasn’t seeing my optician whom I have seen annually for the last seven years. I queried this as I had booked specifically with him. I was told he was upstairs that day. I was then led to a tiny space which my partner had to lift me in the chair to manipulate me into. I then had my eyes photographed by an assistant who never spoke to me apart from instructions. She appeared very nervous and unsure of herself and didn’t apologise when she banged my nose hard enough to bring tears to my eyes with the machine. She (I don’t know her name) then tried puffing each eye, 3 in one 6 in the other tutting away. I was obviously a nuisance. The optician was pulled out of retirement and chatted enough to make up for the women, he apparently came for hi-days and holidays. I had been on line and chosen glasses which I had written down the names of on paper, two for £70 two for &90. This caused more fuss and backwards and forwards from grumpy assistant than if I’d asked for every pair in the shop . I don’t know who she was but was untrained and obviously disliked working with the public or maybe just the disabled. A horrible experience. I have now got to order my glasses on line as my partner had to get to work and we had been in the shop over an hour and a half. Two exactly the same was all I managed in shop.”
“I worked there. I was told the following and i worked for 8 different specsavers and they all told me the same thing, sell, sell, sell, 10 mins per patient, if they talk too much shut them down with closed ended questions, do not talk to them about your personal life, sell, sell, sell, hang on though, this person is due cataract surgery shouldnt we wait, no sell the glasses anyway, conversion rate must be 100% that means everything coming out if these optom rooms must be dispensed whether the prescription has changed or not. Just dont tell them. Optometrists we will pay you bonus the more you convert, so when the patient has tiny change, straight away new varifocals £400 please. Patient never needed them sadly this is the life at specsavers. They have absolutely zero patient care, they lie and they take all your money. I worked for them for 18 years, i loved it when i started there, now its just young apprentices and noone onow how to do the job, seriously get out of there find an optician that genuinely cares about your eyes not having a different colour pair of glasses for every room all with transitions, polarise all the expensive treatments, even if the patient is only 30 give them a reading add, sell them varifocals, money, momey, money. All directors and CEO’s should be sent to prison in my opinion. They should all be ashamed.”
“Wonderful when they are taking your money not the same experience when you go to get your glasses told the so called assistant that they were not as good as my existing glasses the reply was if you are not happy come back in a week I didn't go back more fool me the lens are of poor quality and I payed for the best! They are only interested in the money side of it once bitten!”
“I think Specsavers need to update On letter If you have seen them Why Waste paper and send another letter out That makes me mad And the lady over the phone was very rude to me when I Explained the issue to lady She shouted at me Not very good customer service to”
“Not sure Specsavers are reasonable with their customers. You will ALWAYS need replacements. How amazing - apparently a slight adjustment to your prescription! Haha!! Great sales idea.!! Its the way they operate because The glasses have poor quality lens and lose visibility and Impossible to clean! Last visit, I suggested they were wrong.
Found out the sight line was inaccurate. Finally went back as still not correct but told they absolutely matched my prescription and had been checked. Specs still not right and never have been. Poor lens quality and now a hinge which I reverted to using super glue. Rubbish product!”
“I ordered two pairs of prescription sunglasses last week, and went to collect them today. They opened the cases and they were normal vision glasses, not sunglasses. How hard is it to get a simple order right? Maybe, in their own words, the person that put my order through 'should have gone to 'Specsavers'!! Inept doesn't even begin to cover it.”
“Everything. To start the staff are rude, the shop its self is dirty and covered in dust.
I had an inspection from the director in store about my eyesight, but because I kept on blinking he started swearing at me and was extremely rude. In the end I left. I’ve never been insulted in all my life. This is a terrible store and I wouldn’t recommend it to anyone.”
“Customer service at Norris Green branch appalling. In fact no customer service! Staff too busy chatting to one another to help my 82 year old mother who has been a customer of spec saver for many years. She was given very little help in choosing the two new pair of varifocal specs. She spent a lot of money and when collecting they just handed the glasses to her without offering to try them on her and checking that they were ok. Very poor service indeed. Do not shop at this branch of spec saver!”
“Went to pi k my new glasses up ..couldn't see anything the old ones iv had 2 years that are scratched work better .had to get a full refund of £366 ..staff are useless to fuzzy don't leave you to pick the lenses. Rushing you through..”
“Terrible experience with specsavers. My mum had to get two eye test, because they gave the the wrong glasses the first time. Then when she went to pick up her glasses the second time they were also the wrong glasses and made her eyes blurry (again) . When she asked for a refunded as she couldn't go through another test (for a third time), they wouldn't even pay her my fully refund! Disgusting behaviour!”
“Rude and arrogant, argues with customer one person at Norwood store is giving Spec Savers a bad name.
We are filing a detailed explanation as to why? Direct to upper management. They took my money but no glasses, it was very stressful experience for us to shop with Spec Savers.NEVER AGAIN 😡😡😡”
“The moral of the story is “Speck Savers have my glasses and my money. “ They just refused to be helpful. One person in particular from the Norwood store.”
“Having had a bad experience 20 years ago at specsavers, my wife convinced me to give them another try. I use varifocal lenses and the total cost came to £380.00. When ready it was clear they weren't right but told to give them couple of weeks to get use to them. After a couple of weeks I returned and the assistant who served me was very rude and would not let me speak. She told me She was insisting I need an upgrade which i finally agreed to which cost met another £40.00. The reason she gave was the lenses specsavers use are different to the ones you would get at an independent Opticians, stating the reason why spesavers are cheaper. No further checks were made when I returned my glasses and when I returned to collect them there was not even the slightest difference than before, i believe they where not upgraded, just handed back to me in the same state. Having had a another eye test with a different company I was told that the branch of specsavers where I bought the glasses from have a manager who pushes the staff to charge customer as much as they can to improve their monthly bonusses. I returned the glasses and demanded a full refund, which i got. Never will I use them again.”
“I booked an eye test specifically for distance/sunglasses. The optician decided that I was told that I should have asked for a scan. I declined as I thought I would have one during my 2 year check up. She decided that I had been told about a weakness and I was on a recall in 12 months. That was the first I had heard and told her. She insisted I was told, well, she wasn't at my last check up so doesn't know what was said!! We both had a difference of opinion, so she decided I was being 'aggressive' and wouldn't carry out any checks, all's I did was stand my ground.”
“Had my eyes tested, bifocal was recommended, although I insisted that using these glasses I have to keep bending my neck, and my jobs require me to look ahead and down. I decided to give it a try after being reassured that they could be returned within 30 days. I tried them but was having massive headaches, returned them with 30 days, was told at the Arndale branch that they cannot change them. After pleading with them, their supervisor told them to only change one of the glasses. So I have a pair of glasses at home gathering dust, because I cannot use them...there goes my hard earned cash. After so many years with Specsavers.”
“OMG was I totally shocked by Specsavers total lack of care and understanding when it came to buying glasses. I’m a single dad with a broken back so sadly haven’t worked since 2018. I went to Specsavers’s in Stafford to get another eye test due to the amount of letters they kept sending me. Of course I needed new glasses so I chose some frames and told her I need varifocals. It was going to cost me almost 200 pounds so I asked to pay half now and half when my glasses arrive back from China where they are sent to be made. The woman quite bluntly said if I can’t pay then she can’t put them through. I explained I didn’t have that much cash and she said it’s their store policy not to allow have payment before. They require all the money or I can just go away. I wouldn’t recommend Specsavers in Stafford if you are struggling to make ends meet.”
“Visited four (4) Specsavers in the Midlands to have them look at my Reading Glasses which got damaged. The damage was to the spring hinge (common problem) which any optician - educated and experienced - would have looked at, instantly noticed the issue, provided the remedy, cost and time to repair. Let's look at each in turn, actually, lets not as Specsavers fell over on the second hurdle. All of the sites visited said that I needed a new frame and the fault was due to the way I used the glasses (blaming the Customer) and the way the glasses are made (ironically why do they sell them?). It was embarrassing listening to one Optician tell me that he knew more about the engineering of the hinge and his condescending attitude that he knew more than me was just unbelievably distressing. That said, the £200 Prada reading glasses can be repaired, the spring hinge can be replaced/repaired, and I don't have to purchase a new frame. The repair will cost me £25. Specsavers claim they are an optician but the word itself is broad, perhaps it is time they honestly and ethically look at using 'Eyetesting Services, Selling Glasses/Lens'.”
“A few weeks ago i got this specific frame with my prescription and sunglass tint on them. My wife wanted the same for her glasses so we went in. I go up to the front desk and ask the lady behind the counter that i wanted the same glasses frame i have now for my wife. Before even letting me finish my sentence she rudely replied they dont do those anymore. And its been three months since they discontinued it. I told her how can it be discontinued for three months now when i came in two weeks ago to get mine. She said hold on and went to the back and she said oh we do have them. So i asked her, why she said it’s discontinued and then she proceeds to lie saying she had asked for a customer yesterday and they didn't have them. At this point i think she felt embarrassed so she started raising her voice at me so i asked her not to be rude to customers especially when i had done nothing wrong. I asked her to call her manager, to which she was complaining to about me!! Just to end this i just want to say horrible customer service!”
