“Called in at the Buxton store today to ask if they could fit my glasses properly after the fit I was left with was painful to wear. (Bought else where and after five return visits they still hadn't managed to fit my glasses correctly.)
Absolutely lovely response from specs savers staff, were completely happy to help.... Won't be returning to vision express despite their option to pay by monthly installments (which was the incentive to use them in the first place.) Staff appear to be trained at VE to ensure the initial sale but there after are both unable and not particularly interested in repairing any corrections needed. 'Well done on customer service 'specs savers!'”
“I was a bit concerned at first because it seemed a bit like an assembly line, but within a few moments, my concerns disappeared.
The staff were friendly and very efficient without being impersonal.
my eye test was very thourough and the optician concerned was very good and explained things very well.
In addition, tje rest of the staff were very good.”
“We took our 8 year old daughter to the manchester fort store to choose some new frames. At first we were really frustrated at how long we had to wait. There was no one to help and it was annoying that the 1 member of staff who was free said she couldn't leave the front desk. But then we were assisted by Tom. He was amazing with our daughter and helped us choose the perfect frames. He took the time to explain why her lenses needed to be thinned out etc and we went away happy.”
“Went collect my glasses when tried on could not see out of them there was other customers with same problem my very focals where 4 mm out of position very poor service left specsave over 5 years ago for similar problem when back as I thought they had improved will not use again when glasses are fixed”
