Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 4,729 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,729 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there. I received the wrong part. Ordered a 1” check repair kit and received a 3/4” version.”

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Posted 3 years ago

Hi Ben, thanks for getting in touch and my apologies for the confusion. I'm contacting you directly to get this resolved ASAP.

Posted 3 years ago

“Received the wrong part, ordered an impeller for a TW3700 and received an impeller for a larger unit.”

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Posted 4 years ago

“I ordered some Hunter Valve parts o n Monday Feb 10 with a date of Feb 13 for delivery. As Feb 13 came and went with approx delivery times an Feb 14 came and went with delivery times it is now a bit frustrating letting the customer know when I would be repairing his valve. I know you have little control over USPS but another service might help the anxiety. Let me rate after the next order”

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Posted 4 years ago

Hi Wilbur, thanks for your review. It looks like there was a two day holdup in Garden City, NY once USPS received the package. You're correct that we do have little control once the package has left our warehouses, but we DO care about each of our customers getting their packages on time. We periodically take a look into our shipping metrics, and have at one time or another shipped with pretty much every service out there. Overall, we haven't really seen a difference in the number of lost/late packages in any of the switches. The tracking is showing that your order arrived on the 15th. Please be sure to get in touch if that isn't correct and we'll get you taken care of ASAP.

Posted 4 years ago

“With a company with "Sprinkler" in it's name, I can't find a central list of sprinkler nozzles from a to z. Please send me a map on how to get there.”

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Posted 4 years ago

Thanks for your question! We tend to categorize the large numbers of nozzles that we carry along with the heads that they fit on, since many of them are brand/model specific and grouping them all together might cause a lot of confusion as to what nozzle fits on which head. If you visit our website, you can click on the "Shop Menu" link at the left hand part of the navigation at the top of the page and choose "Lawn Sprinklers." You'll find links to both the rotary and spray nozzles that we carry. Also, if you search for a specific type of sprinkler head, the specific nozzles that fit on them will usually pop up along with the heads themselves.

Posted 4 years ago

“For some reason I have received the wrong sprinkler twice now, hopefully we can get it right on the third try. Have not had this problem before when I have ordered from you.”

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Posted 4 years ago

Hi Michael, my apologies for the error. I checked in with the warehouse and spoke to them directly to assure that you receive the correct head for your replacement order. Please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 4 years ago

“You promised me an answer one week ago and I have heard no response. I will be returning the irrigation heads i ordered.”

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Posted 4 years ago

Hi Billy, I emailed you to let you know that a replacement order had been shipped out to you and to keep or dispose of the incorrectly sent heads. You should be seeing the replacement order in the next day or so. My apologies for any confusion. Denny ~ Customer Service Manager

Posted 4 years ago

“I returned a 1" valve as per Denny's or somebody's instructions. I haven't heard back in some time. I'd still like a refund of that valve's cost. thanks, c. kit perlee”

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Posted 4 years ago

Hi Chris, thanks for getting in touch. My apologies for any delay, I'm working through a stack of return slips today that was handed to me last night by the returns department and see your return slip in the stack. I'll be applying your refund before the end of the day. Denny

Posted 4 years ago

“We only received half of our shipment and have been waiting weeks for the rest of it to arrive.”

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Posted 4 years ago

“When I attempted to inquire about returning a sprinkler plug in transformer , all I did was receive Resistance. Returns should be an easy process, which this was not.”

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Posted 5 years ago

Hi Robert, thanks for getting in touch. My apologies if you received any resistance regarding your return, our policy is to make our return process as smooth and easy as possible. Our return authorization request form is published directly on the front of our website and free for our customers to use: https://sprinklersupplystore.com/pages/returns-policy I can see that one of our reps filled out the form for you. Please feel free to get back to me and elaborate what resistance you received, it's important to me that all of our customers are being properly taken care of. Denny ~ Customer Service Manager

Posted 5 years ago

“First time using your website, only bitch I have is that I paid $3.81 for a part and $10 for shipping?? Part only weighed a few ounces. Very disappointing.”

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Posted 5 years ago

“I asked a precise question and was referred to the manufacturer, that did not address the question on their site. How can one sell something and not know anything about it. Will look elsewhere.”

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Posted 5 years ago

Hi Bruce - Thanks for your review. It's a huge learning curve for our reps, with thousands of products on the website to try to learn and be knowledgable about. I do ask them to either research the question or refer the caller to the manufacturer when they don't know an answer to a question. We feel that the important part is to make sure that you get the information that you need to purchase the proper product. Denny ~ Customer Service Manager.

Posted 5 years ago

“Had the product I needed but took way too long to receive. That is a big letdown with me.”

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Posted 5 years ago

Hi John, thanks for your review. My apologies, it does look like the order was backordered and it was about 8 working days for it to arrive. This did fall within our 7-10 day estimation for turnaround time, but we understand that it can be hard waiting for parts when you really need them. We're always discussing ways that we can lessen our backorder times, and hopefully we can do better for you next time. Denny ~ Customer Service Manager

Posted 5 years ago

“Nine times now we have ordered the same product. About every three months or so. Every time you only have some in stock or none at all and they end up on back order wasting an additional 7-14 days or more of our time. Please update your website to verify inventory before Selling and charging us for products you don't have. Stock the products you are selling.”

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Posted 5 years ago

Thanks for getting in touch. I completely understand the frustrations of backorders and not being able to get parts right away. It's always been our goal to have the largest offering of parts available in the industry, including hard to find items that you may not be able to find elsewhere. Only selling what we can stock would make a large percentage of these "special order" parts completely unavailable to the customers who need them. Feel free to contact customer support any time if you're looking to order a larger number of parts and want to verify shipping times. We're always happy to look into it for you so that there are no mysteries as to when your order will be delivered. Denny ~ Customer Service Manager.

Posted 5 years ago

“Placed my order, received confirmation promptly, with click-box to check on order. I clicked away, and for about 4-5 days absolutely nothing happened. Emailed them on 5th or 6th day, they apologized and said they'd send it right away, which they did. I didn't spend the big bucks for expedited shipping, but come on - at least do what you can to pull the item and call the shipper promptly. Had a blown head spraying water 20' in the air till the order got here, so to me it was kind of important - wish it would have been to you too.”

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Posted 5 years ago

Hi Mark, thanks for your review. I'm looking at this order and completely agree that the order was sent out later than it should have. The actual turnaround time was only three days (ordered Sunday, should have shipped Monday but didn't go out until Wednesday), but late is late regardless. I'm following up with the warehouse to make sure that we're getting orders out on schedule or notifying the customer service team regarding delays when they come up. I'm not going to make an excuse here, there is none. Denny ~ Customer Service Manager

Posted 5 years ago

“Absurd that you only imbursed me 80% for a return on a mistaken order. Of course,I had to also pay return postage AND my account had been used two previous years.”

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Posted 5 years ago

“Great selection poor customer service, failed to notify at time of order that items were backordered. In fact I rec notice of backorder when I promptly an inquiry as to status of shippement after two weeks. Customer service 0 stars.”

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Posted 5 years ago

Hi Timothy, thanks for your review. My sincere apologies for any confusion or inconvenience, our tech team is aware of the issue with the automated backorder emails and has been fine tuning the system to make sure that they are going out in a timely manner. We've made some changes over the past few days that will get things running efficiently again. Please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 5 years ago

“Placed an order for some LX lights and was not informed at checkout that everything wss backordered. First package came looked as though it had been on someones shelf for years. The second package was better shape but was useless without the other half of the fixture. Received the final package last week and decided that even though i saved a few dollars, i won't be buying from your store any time in the future.”

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Posted 6 years ago

Hi Thomas, thanks for your review. My apologies for any inconvenience; I can see that you did receive several shipments from us on this order and I can understand the confusion. We had several of the parts on your order in various warehouses and ordered the rest from the manufacturer. Please don't hesitate to get in touch if you feel that any of the parts that you received were in less than new condition, everything that we ship should be new from the manufacturer and I will definitely take care of you. Denny ~ Customer Service Manager

Posted 6 years ago

“Twice I was told in emails that a backordered item would take 7-10 days. Twice I had to call Sprinkler Supply to get status. It took over 30 days for the items to be delivered. It appeared actual shipping was triggered by my second call. I requested the '10% discount on your next order' be applied to this $470 order due to delays and poor communication. I received silence. I don't get the impression 'customer service' is part of their company policy.”

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Posted 6 years ago

Hi Frank, thanks for getting in touch. We did have a lag at the end of the year due to our warehouses being closed for the holidays. We did try to notify everyone of the delay, but it sounds as though we need to do a better job of that next year. Your parts were shipped out the first day that the warehouse employees were back on 1/2. Looks like it was about 20 days from the day of order, which I agree is longer than we told you and not acceptable. I'm happy to offer a 10% discount on the order for your troubles, and I apologize again for any inconvenience this caused. Denny ~ Customer Service Manager

Posted 6 years ago

“The dimensions listed for the sprinkler valve box I ordered were ambiguous at best, misleading at worst, and I ended up with a box that is much smaller than I anticipated--too small for my project. Now I've got an expensive return shipping charge and only 80% refund. All told I'm out about $25 for a box that is of no use to me. In hindsight I should have just bought it local and that way would know exactly what I was buying rather than relying on a description.”

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Posted 6 years ago

Hi Shannon, thanks for your review. My apologies for any confusion, the specs that we use for that box are the published measurements that RainBird provides for that box. I agree that it's a little confusing, as the box isn't perfectly square. Please get in touch with me via the website, I'd like to see if we can work something out that will put you back in the "happy customer" category. Denny ~ Customer Service Manager

Posted 6 years ago

“The item I needed quickly was listed as in stock. I received an email the next day informing me it was back ordered. The item was not as pictured Upon further investigation, when the product I received was different than the one pictured, I discovered that the description on your website, as far as I can tell is inaccurate. On your website the LVCZNV10075-LF is listed for use on drip runs using .25 and 17.6 gpm. On netafim's website that model is listed as being appropriate for .25 and 4.4 Gpm. My drip system uses 5-7 gpm. I needed it in a pinch and the system works well so I did not peruse a return”

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Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 4,729 reviews