Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,170 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,170 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the product I needed but took way too long to receive. That is a big letdown with me.”

Helpful Report

Posted 6 years ago

Hi John, thanks for your review. My apologies, it does look like the order was backordered and it was about 8 working days for it to arrive. This did fall within our 7-10 day estimation for turnaround time, but we understand that it can be hard waiting for parts when you really need them. We're always discussing ways that we can lessen our backorder times, and hopefully we can do better for you next time. Denny ~ Customer Service Manager

Posted 6 years ago

“Nine times now we have ordered the same product. About every three months or so. Every time you only have some in stock or none at all and they end up on back order wasting an additional 7-14 days or more of our time. Please update your website to verify inventory before Selling and charging us for products you don't have. Stock the products you are selling.”

Helpful Report

Posted 6 years ago

Thanks for getting in touch. I completely understand the frustrations of backorders and not being able to get parts right away. It's always been our goal to have the largest offering of parts available in the industry, including hard to find items that you may not be able to find elsewhere. Only selling what we can stock would make a large percentage of these "special order" parts completely unavailable to the customers who need them. Feel free to contact customer support any time if you're looking to order a larger number of parts and want to verify shipping times. We're always happy to look into it for you so that there are no mysteries as to when your order will be delivered. Denny ~ Customer Service Manager.

Posted 6 years ago

“Placed my order, received confirmation promptly, with click-box to check on order. I clicked away, and for about 4-5 days absolutely nothing happened. Emailed them on 5th or 6th day, they apologized and said they'd send it right away, which they did. I didn't spend the big bucks for expedited shipping, but come on - at least do what you can to pull the item and call the shipper promptly. Had a blown head spraying water 20' in the air till the order got here, so to me it was kind of important - wish it would have been to you too.”

Helpful Report

Posted 6 years ago

Hi Mark, thanks for your review. I'm looking at this order and completely agree that the order was sent out later than it should have. The actual turnaround time was only three days (ordered Sunday, should have shipped Monday but didn't go out until Wednesday), but late is late regardless. I'm following up with the warehouse to make sure that we're getting orders out on schedule or notifying the customer service team regarding delays when they come up. I'm not going to make an excuse here, there is none. Denny ~ Customer Service Manager

Posted 6 years ago

“Absurd that you only imbursed me 80% for a return on a mistaken order. Of course,I had to also pay return postage AND my account had been used two previous years.”

Helpful Report

Posted 6 years ago

“Great selection poor customer service, failed to notify at time of order that items were backordered. In fact I rec notice of backorder when I promptly an inquiry as to status of shippement after two weeks. Customer service 0 stars.”

Helpful Report

Posted 6 years ago

Hi Timothy, thanks for your review. My sincere apologies for any confusion or inconvenience, our tech team is aware of the issue with the automated backorder emails and has been fine tuning the system to make sure that they are going out in a timely manner. We've made some changes over the past few days that will get things running efficiently again. Please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 6 years ago

“Placed an order for some LX lights and was not informed at checkout that everything wss backordered. First package came looked as though it had been on someones shelf for years. The second package was better shape but was useless without the other half of the fixture. Received the final package last week and decided that even though i saved a few dollars, i won't be buying from your store any time in the future.”

Helpful Report

Posted 7 years ago

Hi Thomas, thanks for your review. My apologies for any inconvenience; I can see that you did receive several shipments from us on this order and I can understand the confusion. We had several of the parts on your order in various warehouses and ordered the rest from the manufacturer. Please don't hesitate to get in touch if you feel that any of the parts that you received were in less than new condition, everything that we ship should be new from the manufacturer and I will definitely take care of you. Denny ~ Customer Service Manager

Posted 7 years ago

“Twice I was told in emails that a backordered item would take 7-10 days. Twice I had to call Sprinkler Supply to get status. It took over 30 days for the items to be delivered. It appeared actual shipping was triggered by my second call. I requested the '10% discount on your next order' be applied to this $470 order due to delays and poor communication. I received silence. I don't get the impression 'customer service' is part of their company policy.”

Helpful Report

Posted 7 years ago

Hi Frank, thanks for getting in touch. We did have a lag at the end of the year due to our warehouses being closed for the holidays. We did try to notify everyone of the delay, but it sounds as though we need to do a better job of that next year. Your parts were shipped out the first day that the warehouse employees were back on 1/2. Looks like it was about 20 days from the day of order, which I agree is longer than we told you and not acceptable. I'm happy to offer a 10% discount on the order for your troubles, and I apologize again for any inconvenience this caused. Denny ~ Customer Service Manager

Posted 7 years ago

“The dimensions listed for the sprinkler valve box I ordered were ambiguous at best, misleading at worst, and I ended up with a box that is much smaller than I anticipated--too small for my project. Now I've got an expensive return shipping charge and only 80% refund. All told I'm out about $25 for a box that is of no use to me. In hindsight I should have just bought it local and that way would know exactly what I was buying rather than relying on a description.”

Helpful Report

Posted 7 years ago

Hi Shannon, thanks for your review. My apologies for any confusion, the specs that we use for that box are the published measurements that RainBird provides for that box. I agree that it's a little confusing, as the box isn't perfectly square. Please get in touch with me via the website, I'd like to see if we can work something out that will put you back in the "happy customer" category. Denny ~ Customer Service Manager

Posted 7 years ago

“The item I needed quickly was listed as in stock. I received an email the next day informing me it was back ordered. The item was not as pictured Upon further investigation, when the product I received was different than the one pictured, I discovered that the description on your website, as far as I can tell is inaccurate. On your website the LVCZNV10075-LF is listed for use on drip runs using .25 and 17.6 gpm. On netafim's website that model is listed as being appropriate for .25 and 4.4 Gpm. My drip system uses 5-7 gpm. I needed it in a pinch and the system works well so I did not peruse a return”

Helpful Report

Posted 7 years ago

“Late shipping Very late I got the order when I did not need them anymore at that time.”

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Posted 7 years ago

“I could apply 10% discount coupon offered. The company is asking to write the review, however I still didn't receive my order.”

Helpful Report

Posted 7 years ago

Thanks for your review. My apologies for any confusion, you had already applied a free shipping code and our system only allows for one discount per order. I followed up on your tracking and it shows that your order was delivered on 6/19. Please get in touch with me if you're still not seeing it. Denny ~ Customer Service Manager.

Posted 7 years ago

“I ordered six items and received only five. I then requested the sixth item and received a different type. Someone didn't review the order very carefully before filling it. Not the good service I received in the past.”

Helpful Report

Posted 7 years ago

Hi Donald, thanks for your review. My sincere apologies that we weren't able to get this one right for you. I'm following up privately to make sure that you receive ALL of the items that you've ordered. Denny ~ Customer Service Manager.

Posted 7 years ago

“A. I was being asked to review my shopping experience before the sprinkler part I ordered even arrived, which was almost a week later. B. The thread on the sprinkler part (condenser?) I received is different from the one I have, so the part I received is unusable.”

Helpful Report

Posted 7 years ago

Hi Jacinto, thanks for your review. My apologies for any confusion, the first review request is just asking how your shopping experience on the website was. We send out another request once the order has been received. Please get in touch with me regarding the valve that you purchased the solenoid for and we'll help you get the correct item. Denny ~ Customer Service Manager

Posted 7 years ago

“I ordered quite a few parts from SprinklerSupply store. They took quite a long time to arrive since some of the items were back ordered. There is no way of knowing from their site which items are back ordered nor is there an email sent letting you know. So my items eventually start trickling in except that one last back ordered shipment. When it finally arrives I find that they put two of the wrong part in the box and it's missing 48 tees. However their website says that they shipped the tees. So I sent them an e-mail and get a fairly prompt response during their business hours that they will fix it. I waited a couple days but they never sent a new tracking number for this new package so I email them again and request it. About two days later I finally get a tracking number, but the package is only 1 lbs. They only sent the incorrect parts and I still don't have the 48 tees after placing an order about a month and half ago.”

Helpful Report

Posted 7 years ago

Hi Jason, thanks for your review. My apologies for any confusion and for the errors to your order. We do have "In Stock" or "7 to 10 days" availability listed on the website for each product, and we do send emails out directly after the order has been placed to notify the customer about any backorders. It's possible there was a glitch with the system if you weren't notified. The two sets of replacement parts were shipped out from two separate warehouses. According to the tracking, the 48 tees arrived to you last week on Friday. Please let me know if you're still missing anything. Denny ~ Customer Service Manager

Posted 7 years ago

“Purchased 3 sprinkler heads and had a few questions regarding their operation. E-mailed the company of the contact us address and received no response.”

Helpful Report

Posted 7 years ago

Hi Mike, thanks for your review. I have looked through my system and do not see any emails from you with questions. Please feel free to give us a call directly and ask for me. I'll be happy to answer any questions that you might have. Denny ~ Customer Service Manager

Posted 7 years ago

“When I first opened the web-page, there in bold type, was a notice that with the supplied code, I would receive free shipping on my order. I completed the ordering process but was never given the opportunity to enter the supplied code. Soooo.....I ended up paying $7.99 for shipping that was supposed to be free. Not Good.”

Helpful Report

Posted 7 years ago

Hi Tom, thanks for getting in touch. My apologies for any confusion, you can find that box when you first enter your shopping cart. It's underneath the list of parts that you have added to the cart. We have canceled the shipping charge off of your order and issued you a credit. Please feel free to call and ask for me if you have any problems with the website in the future. I'm happy to help. Denny ~ Sprinkler Supply Store

Posted 7 years ago

“Plastic caps were missing . I had to call back and I am waiting for them”

Helpful Report

Posted 7 years ago

Hi Gilles, thanks for your review. Again, my sincere apologies for the missing nozzles. If you haven't already received them, they should be arriving in the next day or two. Denny ~ Customer Service Manager

Posted 7 years ago

“Order place and recognized 4 days later. I had to check on disposition to find out. The order sent and delivered 5 days later. Lost customer. Girl taking and placing orders to be filled not alert. Usually very good service. Products good. Repair like snap-locks on T-leaks not in stock or handled.”

Helpful Report

Posted 7 years ago

Hi Daniel, thanks for your review. I apologize for any delays, it's our intention to always ship our orders in a timely manner. It looks like it was prepared to ship on a Friday but didn't get into the hands of the shipping company until the following Monday. I will take a look at this with our warehouse to assure that orders are going out on time. I've also share this review with the rep who placed your order. Denny ~ Sprinkler Supply Store

Posted 7 years ago

“Still waiting on back ordered parts and my inquiries as to when I will get them have not been replied to”

Helpful Report

Posted 8 years ago

Hi George, my apologies if we missed you somehow. I'm showing that the entire order was shipped and delivered. I'll follow up privately to make sure that you get everything that you ordered. Denny ~ Customer Service Manager

Posted 8 years ago

“1.My order had to be adjusted due to insufficient inventory. I have repeatedly asked for a revised invoice and have not received it. 2. I can't obtain a tracking number. 3. When I try to get this info off the website, it says that I have no recent orders.”

Helpful Report

Posted 8 years ago

Hi Richard, thanks for your review. I know that we were going back and forth regarding changes to your order, my sincere apologies if I missed anything that you had requested. It does sound like our automated emails might be going to your spam folder. Regardless, I've forwarded over a copy of your updated invoice, and I'll be sending another email with your tracking information and the login info for your account so that you can see your orders. Denny ~ Customer Service Manager

Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,170 reviews