Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 4,729 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,729 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late shipping Very late I got the order when I did not need them anymore at that time.”

Helpful Report

Posted 6 years ago

“I could apply 10% discount coupon offered. The company is asking to write the review, however I still didn't receive my order.”

Helpful Report

Posted 6 years ago

Thanks for your review. My apologies for any confusion, you had already applied a free shipping code and our system only allows for one discount per order. I followed up on your tracking and it shows that your order was delivered on 6/19. Please get in touch with me if you're still not seeing it. Denny ~ Customer Service Manager.

Posted 6 years ago

“I ordered six items and received only five. I then requested the sixth item and received a different type. Someone didn't review the order very carefully before filling it. Not the good service I received in the past.”

Helpful Report

Posted 6 years ago

Hi Donald, thanks for your review. My sincere apologies that we weren't able to get this one right for you. I'm following up privately to make sure that you receive ALL of the items that you've ordered. Denny ~ Customer Service Manager.

Posted 6 years ago

“A. I was being asked to review my shopping experience before the sprinkler part I ordered even arrived, which was almost a week later. B. The thread on the sprinkler part (condenser?) I received is different from the one I have, so the part I received is unusable.”

Helpful Report

Posted 6 years ago

Hi Jacinto, thanks for your review. My apologies for any confusion, the first review request is just asking how your shopping experience on the website was. We send out another request once the order has been received. Please get in touch with me regarding the valve that you purchased the solenoid for and we'll help you get the correct item. Denny ~ Customer Service Manager

Posted 6 years ago

“I ordered quite a few parts from SprinklerSupply store. They took quite a long time to arrive since some of the items were back ordered. There is no way of knowing from their site which items are back ordered nor is there an email sent letting you know. So my items eventually start trickling in except that one last back ordered shipment. When it finally arrives I find that they put two of the wrong part in the box and it's missing 48 tees. However their website says that they shipped the tees. So I sent them an e-mail and get a fairly prompt response during their business hours that they will fix it. I waited a couple days but they never sent a new tracking number for this new package so I email them again and request it. About two days later I finally get a tracking number, but the package is only 1 lbs. They only sent the incorrect parts and I still don't have the 48 tees after placing an order about a month and half ago.”

Helpful Report

Posted 6 years ago

Hi Jason, thanks for your review. My apologies for any confusion and for the errors to your order. We do have "In Stock" or "7 to 10 days" availability listed on the website for each product, and we do send emails out directly after the order has been placed to notify the customer about any backorders. It's possible there was a glitch with the system if you weren't notified. The two sets of replacement parts were shipped out from two separate warehouses. According to the tracking, the 48 tees arrived to you last week on Friday. Please let me know if you're still missing anything. Denny ~ Customer Service Manager

Posted 6 years ago

“Purchased 3 sprinkler heads and had a few questions regarding their operation. E-mailed the company of the contact us address and received no response.”

Helpful Report

Posted 6 years ago

Hi Mike, thanks for your review. I have looked through my system and do not see any emails from you with questions. Please feel free to give us a call directly and ask for me. I'll be happy to answer any questions that you might have. Denny ~ Customer Service Manager

Posted 6 years ago

“When I first opened the web-page, there in bold type, was a notice that with the supplied code, I would receive free shipping on my order. I completed the ordering process but was never given the opportunity to enter the supplied code. Soooo.....I ended up paying $7.99 for shipping that was supposed to be free. Not Good.”

Helpful Report

Posted 6 years ago

Hi Tom, thanks for getting in touch. My apologies for any confusion, you can find that box when you first enter your shopping cart. It's underneath the list of parts that you have added to the cart. We have canceled the shipping charge off of your order and issued you a credit. Please feel free to call and ask for me if you have any problems with the website in the future. I'm happy to help. Denny ~ Sprinkler Supply Store

Posted 6 years ago

“Plastic caps were missing . I had to call back and I am waiting for them”

Helpful Report

Posted 6 years ago

Hi Gilles, thanks for your review. Again, my sincere apologies for the missing nozzles. If you haven't already received them, they should be arriving in the next day or two. Denny ~ Customer Service Manager

Posted 6 years ago

“Order place and recognized 4 days later. I had to check on disposition to find out. The order sent and delivered 5 days later. Lost customer. Girl taking and placing orders to be filled not alert. Usually very good service. Products good. Repair like snap-locks on T-leaks not in stock or handled.”

Helpful Report

Posted 6 years ago

Hi Daniel, thanks for your review. I apologize for any delays, it's our intention to always ship our orders in a timely manner. It looks like it was prepared to ship on a Friday but didn't get into the hands of the shipping company until the following Monday. I will take a look at this with our warehouse to assure that orders are going out on time. I've also share this review with the rep who placed your order. Denny ~ Sprinkler Supply Store

Posted 6 years ago

“Still waiting on back ordered parts and my inquiries as to when I will get them have not been replied to”

Helpful Report

Posted 7 years ago

Hi George, my apologies if we missed you somehow. I'm showing that the entire order was shipped and delivered. I'll follow up privately to make sure that you get everything that you ordered. Denny ~ Customer Service Manager

Posted 7 years ago

“1.My order had to be adjusted due to insufficient inventory. I have repeatedly asked for a revised invoice and have not received it. 2. I can't obtain a tracking number. 3. When I try to get this info off the website, it says that I have no recent orders.”

Helpful Report

Posted 7 years ago

Hi Richard, thanks for your review. I know that we were going back and forth regarding changes to your order, my sincere apologies if I missed anything that you had requested. It does sound like our automated emails might be going to your spam folder. Regardless, I've forwarded over a copy of your updated invoice, and I'll be sending another email with your tracking information and the login info for your account so that you can see your orders. Denny ~ Customer Service Manager

Posted 7 years ago

“Charged credit card on October 21, delivered to UPS a full week later; not good. Otherwise, okay to deal with, although I haven't seen the product yet.”

Helpful Report

Posted 7 years ago

“Wrong item was sent, so I have to call this morning and hassle with that.”

Helpful Report

Posted 7 years ago

Hi Paul, thanks for your review. My sincere apologies for the error and for the inconvenience, I understand that you spoke to one of our reps and we are working on getting things sorted out for you. Please don't hesitate to send me a message through the website if there's anything else that you need. Denny ~ Customer Service Manager

Posted 7 years ago

“I ordered the parts on. Mon was told 2 days to receive Its now say still not herr”

Helpful Report

Posted 7 years ago

Hi Terri, thanks for your review. My sincere apologies for the delay in delivery, it's our goal to always deliver our products in a timely manner. I am looking into the cause of this particular delay to see what we could have done to assure that it arrived to you in time. Denny ~ Customer Service Manager

Posted 7 years ago

“Had I known the item was backordered I would have searched elsewhere before placing my order. I was not informed the item was out of stock until the day after I placed and paid for the order.”

Helpful Report

Posted 7 years ago

Hi Brian, thanks for your review. My apologies for any inconvenience, it's possible that we had an issue with our inventory feed that showed the item to be in stock at the time of ordering. We do list the availability listed on the product page for each item, "7 to 10 days" indicates a backordered item. Denny ~ Customer Service Manager

Posted 7 years ago

“My order from two weeks ago which is paid in full is still in "processing". I believe the order is being held up due to one of the 4 items being out of stock. Most companies make partial shipments, and do not pre-charge for items not shipped.”

Helpful Report

Posted 7 years ago

Hi Stephen, thanks for your review. My apologies for any delays, your order has been partial shipped and you should be seeing it shortly. I'm looking into the remaining part and will follow up with you privately when I have more information. Denny ~ Customer Service Manager

Posted 7 years ago

“My payment did not go through so my order was canceled but I was not informed of this action. I will reorder.”

Helpful Report

Posted 7 years ago

Hi Gerard, thanks for your review. I appreciate you contacting us via email to let us know that our message to you had been snagged by your spam folder, and I apologize for any confusion. Please get in touch and let me know if there's anything else that I can help you with. Denny ~ Customer Service Manager

Posted 7 years ago

“This is the second time I've been asked to write a review. It's been more than two weeks and I've yet to receive the product I ordered. At this point I'd say that you failed miserably. Should I continue....? Could someone check on the where abouts of my shipment.....Thank you!”

Helpful Report

Posted 7 years ago

Hi Greg, thanks for the review. My apologies, it looks as though we need to take another look at our automated emails. I'm showing 3 of those valves to currently be in stock, the rest are still on order with the manufacturer. I'm going to get the available items out to you ASAP and will message you privately once I have an update.

Posted 7 years ago

“I ordered the merchandise on August 5, 2016. I finally got a notice 4 days ago that it had shipped, I haven't received the merchandise as of today. I had to call your office to find out that the reason for the delay is one of the items ordered was out of stock.”

Helpful Report

Posted 7 years ago

Hi Ernie, thanks for your review. I did check, our system sends out an automatic email right after the order is placed to let you know about any backorders. You can also tell by the "7 to 10 day" availability status on the product page. It does appear that the email was sent. It may have been snagged by your spam filter. I apologize for any confusion. Denny ~ Customer Service Manager

Posted 7 years ago

“open the box and I saw the unit that was going to be new wasn't.”

Helpful Report

Posted 7 years ago

Hi Lewis, thanks for your review. It's my understanding that I spoke to you a while back and we resolved this for you, but please don't hesitate to get back in touch with me if you have any other concerns or questions, I'm happy to help. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 4,729 reviews