Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,641 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was great concerning Sprinkler Supply Store until they turned the delivery over to the USPS. At 1:13 this afternoon USPS notified me that the package was "Delivered in/at Mailbox." Too bad it wasn't my mailbox. I have filed a missing package notice with them.”

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Posted 3 years ago

“I've ordered several parts/supplies from these folks and could not be happier. Products arrived swiftly, well-packed, and exactly as described on their website. They are now our go-to supplier for water and garden 'stuff'.”

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Posted 3 years ago

“Ordered and recieved confirmation on 7-21-2023. Tracked package on USPS tracking, it appears my order has not left your facility. Why?”

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Posted 3 years ago

Hi Steven - thanks for your review. USPS picks up every day at that warehouse location, so it appears that they probably misplaced the shipment after receiving it. I've put together a replacement order for you - we'll ship it out ASAP. Our apologies for any confusion!

Posted 3 years ago

“Great service with great prices”

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Posted 3 years ago

“Item delivery too slow. Goto home depot faster.”

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Posted 3 years ago

Hey Hai - thanks for your review. Looks like we turned a backordered product around in 2 days on a 7-10 day projected delivery, but the shipment definitely took much longer than expected once it got into the hands of USPS. Our apologies for the delay, and please reach out directly if there's anything else that we can do for you. Denny ~ Customer Service Manager.

Posted 3 years ago

“Ordered 2" clamps, Received 2 1/2" clamps. I tried to get someone to correct the problem and got someone telling me they would close to 2". Good luck with that!”

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Posted 3 years ago

HI David - you might have missed my follow up questions, as we had two text threads going at the same time at different numbers. I had asked some follow up questions I'm showing were never replied to. I went ahead and credited you back for the order - feel free to reach back out if you still need assistance selecting the correct clamps.

Posted 3 years ago

“It took a lot longer than normal to receive my sprinkler nozzles. One suggestion I have is a little bit better communication from you to your customers especially when orders are taking a while.”

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Posted 3 years ago

“They were able supply us with exact replacements for our system. We saved!!!! Received the order promptly, would definitely recommend them.!!”

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Posted 3 years ago

“Your customer rep was very informative to my needs and sold me the correct parts for my job.”

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Posted 3 years ago

“Great prices, hard to find sprinkler parts are in inventory. Fast response and shipping.”

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Posted 3 years ago

“I found this place looking for Kichler transformers for my hardscape business. Great prices, quick delivery and awesome communication. What else do you want?”

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Posted 3 years ago

“I never received my order. The USPS tracking number said that it had been delivered on July 20th, but it wasn't.”

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Posted 3 years ago

Hi Robert - thanks for the review. Just called and left you a message. A Mr Monsen contacted us and has your package. We verified the address with him, and he lives at the address that was provided as the shipping address on that order. So it sounds like we were given the incorrect shipping address. Regardless, I left his number in my voicemail and he's more than willing to work with you to get your package ASAP.

Posted 3 years ago

“My landscaping guy aerated my lawn and ran over the drain cover on the French drain in the backyard and damaged it. When I told him it had to be replaced he agreed but he couldn't find one locally so told me he would pay for it if I could find one. I went online and the Sprinkler Supply Store in NY had the exact cover at a reasonable price. Shipping from NY to ID only took a week.”

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Posted 3 years ago

“Great products,great prices and great customer service! Not much more you can ask for.”

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Posted 3 years ago

“The back flow module was reasonably priced and arrived quickly. The module was easily installed.”

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Posted 3 years ago

“The staff are very helpful in selecting the proper repair and replacement parts for our irrigation system. The online store has an excellent selection of parts and supplies and I received timely updates on shipping.”

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Posted 3 years ago

“I was able to locate the parts & tools I needed to maintain my sprinkler system easily on the website, and at a fair price.”

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Posted 3 years ago

“It has become very difficult to purchase many sprinkler products where I live in Minnesota. It seems the usual Menards, Home Depot, Fleet Farm etc. no longer carry the inventory they did in the past. I have relied on Sprinkler Supply Store many times over the past years, and they always have what I want at a decent price.”

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Posted 3 years ago

“Over one month for delivery”

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Posted 3 years ago

“Sprinkler Supply Store has a genuine concern for customer satisfaction. There was a delay in shipping regarding a back-ordered part, and they kept me updated often when the part would be delivered. The part delivered was the exact replacement needed (Weathermatic 910 valve drain) installed by my sprinkler company 30 years ago. This part was difficult to find and S.S.S. was able to get me the replacement. Thank you! I would recommend this company and consider future purchases without hesitation.”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,641 reviews