Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,619 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service all around A+A+A+A+A+”

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Posted 9 years ago

“The agent was good to work with and item shipped on time thank you”

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Posted 9 years ago

“sent in timely manner”

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Posted 9 years ago

“The ordering process and the web-site allowed me to evaluate what sprinkler nozzles were most appropriate for my system. They were received in a very timely manner and were in excellent shape when received. Very good experience!”

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Posted 9 years ago

“I ordered quite a few parts from SprinklerSupply store. They took quite a long time to arrive since some of the items were back ordered. There is no way of knowing from their site which items are back ordered nor is there an email sent letting you know. So my items eventually start trickling in except that one last back ordered shipment. When it finally arrives I find that they put two of the wrong part in the box and it's missing 48 tees. However their website says that they shipped the tees. So I sent them an e-mail and get a fairly prompt response during their business hours that they will fix it. I waited a couple days but they never sent a new tracking number for this new package so I email them again and request it. About two days later I finally get a tracking number, but the package is only 1 lbs. They only sent the incorrect parts and I still don't have the 48 tees after placing an order about a month and half ago.”

Helpful Report

Posted 9 years ago

Hi Jason, thanks for your review. My apologies for any confusion and for the errors to your order. We do have "In Stock" or "7 to 10 days" availability listed on the website for each product, and we do send emails out directly after the order has been placed to notify the customer about any backorders. It's possible there was a glitch with the system if you weren't notified. The two sets of replacement parts were shipped out from two separate warehouses. According to the tracking, the 48 tees arrived to you last week on Friday. Please let me know if you're still missing anything. Denny ~ Customer Service Manager

Posted 9 years ago

“Pricing and customer service are outstanding. One area that could be improved is the handling of out of stock items. Holding orders having components on back-order for 5 to 7 days interrupts jobs schedules. Items in stock should be shipped at the freight method original selected and back ordered parts shipped in an expedited manner.”

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Posted 9 years ago

“They sent the product in a timely manner, with reasonable prices and shipping cost.”

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Posted 9 years ago

“Purchased 3 sprinkler heads and had a few questions regarding their operation. E-mailed the company of the contact us address and received no response.”

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Posted 9 years ago

Hi Mike, thanks for your review. I have looked through my system and do not see any emails from you with questions. Please feel free to give us a call directly and ask for me. I'll be happy to answer any questions that you might have. Denny ~ Customer Service Manager

Posted 9 years ago

“When I first opened the web-page, there in bold type, was a notice that with the supplied code, I would receive free shipping on my order. I completed the ordering process but was never given the opportunity to enter the supplied code. Soooo.....I ended up paying $7.99 for shipping that was supposed to be free. Not Good.”

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Posted 9 years ago

Hi Tom, thanks for getting in touch. My apologies for any confusion, you can find that box when you first enter your shopping cart. It's underneath the list of parts that you have added to the cart. We have canceled the shipping charge off of your order and issued you a credit. Please feel free to call and ask for me if you have any problems with the website in the future. I'm happy to help. Denny ~ Sprinkler Supply Store

Posted 9 years ago

“Sprinkler controller I ordered came quickly and in good shape. Has to wait for local sprinkler company tech to install it which he completed about 30 minutes ago. All appears to be good, Will know for certain when/if performs according to how it was programmed. Saved me a significant amount of $$$ over purchasing it from local sprinkler company.”

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Posted 9 years ago

“The prices for the products that I purchased were very fair and the items arrived quickly. Overall I was very pleased with this transaction.”

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Posted 9 years ago

“Fast shipping, great product for the price. Will definitely buy from you again! Thanks”

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Posted 9 years ago

“Great selection and I appreciated how they shipped my in stock parts immediately!”

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Posted 9 years ago

“Got what I needed”

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Posted 9 years ago

“Very helpful staff. Order received super fast!! Thanks”

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Posted 9 years ago

“Exactly what I ordered and prompt delivery.”

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Posted 9 years ago

“My first attempt at a sprinkler system. After some research, decided that hunter pgp ultra popups were the way to go. Found the best price for them here at the Sprinkler supply store, with a set of nozzles included for each sprinkler. Shipping was fast, ordered them on a weekend, had them in hand by the next weekend so I could get started. Two minor complaints. Hunter claims to have a nozzle chart on their site to help in determining which nozzle you want to use. I could not find this chart despite a considerable amount of time wasted searching their site. That's not the Sprinkler supply store's fault, but if they have access to it, and threw a copy in with each order that included hunter pop ups, that would be fantastic. Also, I was disappointed to find out that the adjusting tool, and the little plastic piece to hold the pop up open while you install the nozzle were NOT included with the sprinklers. This was an oversight on my part. But had the shopping cart page pointed out those two little accessories, and the fact that they were not included, I would have gladly paid for them to be added to my order. As it is, if I want them now, I have to pay 8 bucks in shipping to get 2 bucks worth of tools. Not gonna happen, so I made do without. So, 4 out of 5. If I need any more sprinkler stuff, I will be back.”

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Posted 9 years ago

Hi Dan, thanks for all the great feedback. I'm passing this along to the web team for consideration for changes. The flow charts that you were looking for can be found here: https://www.hunterindustries.com/irrigation-product/rotors/pgp-ultra Just click the "Specs" link. Denny ~ Customer Service manager.

Posted 9 years ago

“The entire process was very easy. Good prices, with a coupon bonus, and quick delivery.”

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Posted 9 years ago

“Recently purchased 20 Hunter sprinklers to replace the ones installed by the homebuilder. The order came in on time and exactly as I ordered; despite some bad weather which delayed many shipping companies. Sprinkler Supply even emailed me to advise the delivery may be impacted by the transportation delays - good job!”

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Posted 9 years ago

“It was timely and a good product thank you Ken”

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Posted 9 years ago

Sprinkler Supply Store is rated 4.7 based on 5,619 reviews