SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 416 Reviews

2 %

of reviewers recommend SSE

Company Reviews

Questions

Metrics

1.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how SSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer care!!! They transferred me 3 times from a person to another, had to wait 30 min in between at least and then when the 3rd person wanted to do same thing I told her I’ve already been transferred 3 times, veryyyy politely and she got angry and sent me back to the 1st step!! Over 2 hrs waiting on the phone and still waiting now. Who knows how long it will take for this to get sorted and if it will.. have no hope now. Will put in a complaint.”

Helpful Report

Posted 3 years ago

“The worse company I ever deal with it don't join them”

Helpful Report

Posted 3 years ago

“What ever they are , they cheap mentally Don’t let them play with you long. Change your energy company They cheeeeeeaaaaaapppppppp Dash them in the bin”

Helpful Report

Posted 3 years ago

“Husband has tried for 2 years to resolve an issue when you ring customer services, Firstly you are on hold for over 1 hour then passed to further depts again on hold, in the meantime we decorated our kitchen!!!!! then there is so much background noise. So you inform them that you cannot hear them properly then they put the phone down on you…… Very Proffessional!!!!!!!”

Helpful Report

Posted 3 years ago

“I have been on hold with these fuckwits for 25 minutes with no sign of them picking up.”

Helpful Report

Posted 3 years ago

“Sick and tired of them bumping up out direct debit and not explaining why and then you try to ring and you NEVER get through”

Helpful Report

Posted 3 years ago

“5 months to get an answer and my account nearly sorted . £31 offered in compensation as they sent a debt collector out in error when the account was on hold due to meter reading errors . Loss of a customer my end because of this . And they fill and offer of £31 is acceptable , even though it’s taken months to get anywhere near sorted . They may be a big player but this is not how you treat your customers who pay in time month after month”

Helpful Report

Posted 3 years ago

“I have never endured so much stress and anxiety this last 2 years trapped with SSE!! WORST COMPANY THERE IS!!!!!!! Paid them £3000 in November now they demand another £1200. We have electric only and NO heating in the house. But SSE say it’s £400 a month!! They have refused for 2 years to even look into a fault and are lying thieves. So here we go again, threatened with bailiffs and dogs whilst we try to find £1200 to leave SSE. It will be the happiest day of my life to leave this disgusting company!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Sse are a dangerous bunch. They lie and play dangerous mind games causing great stress and anxiety. Sse have robbed my father of a large amount of money and have failed to reimburse it . They have gone against their word even though its documented in black and white. Sse are an absolute disgrace . The complaint was not resolved after 2months. This has been going on since June 2021 and is now Feb 2022. This company needs to be investigated The case has gone across to the Ombudsman and I have worked along with the Citizens Advice who helped prepare my father's case. I am now emailing the ceo and will cc the local mp. Avoid this company at all costs. They seem to enjoy torturing people mentally!!!”

Helpful Report

Posted 3 years ago

“I am a Feed In Tariff customer and have to submit readings every 3mths which should result in my being paid shortly after for power generated. My last reading to be actioned was in Sept/Oct 2021 since which time I have submitted two further readings but not received any payment. I have phoned on numerous numbers and on numerous days being held for as long as 70mins to no avail.I have also sent at least 5emails without reply. I am writing this while on hold having been told I would be put straight through to the relevant Depsrtment, this was over 20mins ago. My next call will be to Octopus. SSE/Ovo are a waste of time.”

Helpful Report

Posted 3 years ago

“This is the worst company I have ever dealt with in every sense of the word. Do not go near them. Their customer service teams are awful, in all of my experience I have only dealt with 1 pleasant person on the other end. The wait times are ridiculous, you are bounced from department to department without explanation, placed on hold with no explanation, pacified over the phone and told they will fix your problem without anything ever being solved. They are the definition of a big company bullying and flexing over people to make them feel they have no leg to stand on. My flatmate and I have had nothing but issues - changeovers from her name to my name were impossible when she moved out, it took 9 months to close her accounts and she then recieved new final bills (after not living there for almost a year.) When she challenged these with SSE she had debt collection agencies chasing her down. I have had several people I’ve spoken to break data protection laws when discussing her accounts with me, and only after I was referred to a 5th (!!!) department did the woman tell me they had all broken data protection. We were sprung with astronomical final bills for her, and after much fighting and challenging SSE on the fact nothing was explained to us and we didn’t know their procedure did they end the discussion, leaving her gas account in credit. We had a £30 cheque sent to us because they did not notify us of the requirement of a final electric meter reading in time. When they finally closed her accounts months later they accidentally closed my electric account at the same time, so I now seem off the grid, with no one providing my electricity as my account now looked like it was pending opening (after using it for months, providing meter readings and direct debit payments.) I have no phoned them in 5 occasions over 2 months to get me electric account back up and running as I am HUGELY concerned about the repercussions for me as it will look like I have used crazy amounts of electricity when I haven’t been. My gas meter readings have had nothing but issues as we used the SSE app and their photo service where you scan the meter to submit a reading. There is an issue with this service as when I have typed a meter reading manually I was sprung with a £300 bill as it didn’t convert as it usually does in the app. SSE are still refusing responsibility for the issue with their app. They insist the £300 won’t change without new meter readings but it has since gone down twice without my involvement to £95. No one will explain to me what is going on in the background to explain this bill and why it is now changing. I am trapped with SSE even if I wanted to pay the money just to be rid of this horrendous company as they have projected my annual usage to be over 35000 kWh per year for the gas, meaning my quotes from other companies were almost £300 a month for gas and electric in a new build 2 bed flat where my flatmate and I are out most of the day using no utilities. (My parents live in a 5 bed new build working from home all day using utilities and their usage is roughly 20000 kWh just to give you an idea of how wild this estimation was.) Scottish power pointed out to me that my electricity usage was minuscule but the gas looked astronomical and it was not correct. But I would have to pay this with other companies at least until their smart meters evened the bill out. I have only had 1 customer service rep with SSE ever admit to me that my bill is far too high and there is no way I have used this. I have had a gas engineer arrive today to check my meter (after never ever having a maintenance or meter reading visit from SSE previously - see that none of our previous meter readings flagged as incorrect, or too low or by any means something we had to think about) and he informed us the meter is 100% fine so this MUST be an issue with the app. He cannot install the smart meter he was asked to because he doesn’t have authorisation to remove the old one from my electric meter, as I don’t have an active electric account with SSE. DUE TO THEIR ERROR. Avoid at all costs. They are the single worst company I’ve ever experienced and I have been in tears and felt hopeless more times than I can count with them. I will be moving out of this property to avoid having to pay the astronomical bills with another provider and to get away from SSE. I am currently waiting to hear back from Citizen’s Advice regarding next steps and a full understanding of what my rights are in this situation.”

Helpful Report

Posted 3 years ago

“SSE took our energy over from Spark Energy, we just had a letter saying that SSE would now be our supplier. From the day they took over our energy supply the smart meter packed up working and both the gas and electric meters where blank. After a couple of months I received an email saying they needed meter readings, After a number of calls to their call centre to tell them I could not read the meters as they are blank I was getting nowhere but kept getting emails for readings. More calls and the same response, no one wanted to know so I contacted to Ombudsman, I then received a call from SSE to tell me how to get a reading on the meters, no mention of sorting the problem out with the meters. Tuesday 8th Feb 22, 12mts roughly from them taking over the supply I received another email for readings which I sent in, I then had another go at ringing them to sort the meters out, the woman I spoke to put me on hold while she spoke to the meter installation team, to my suprise she said that they had Friday available between 8-00 and 12.00 if someone would be in, I jumped at the chance to get the meters sorted out. She said confirmation would be sent us but come Friday we had not received any, I should of known better, my partner stayed in all Friday Morning in anticipation of the installation of new smart meters, true to form no one turned up. Saturday 12th Feb we received a letter saying Thanks for booking your smart meter installation, our Engineer will be with you between 8.00 and 12.00 noon. The Fiasco continues SSE has to be the worst Energy company you could sign up to, If you looking to change Energy supplier DO NOT even consider SSE only gave one star as can't give any lower.”

Helpful Report

Posted 3 years ago

“Every time I have to contact the SSE I end up spending a lot of time on the phone and my problem is hardly ever solved. I am currently in a rented flat so I am unable to change the electricity company, but I will make sure I never hire SSE because my experience with this company has been absolutely awful. With this review, I would like to prevent other people/future costumers from wasting the amount of time I have wasted contacting SSE and their costumer service team, which, from my experience, is quite unhelpful.”

Helpful Report

Posted 3 years ago

“HORRIBLE EXPERIENCE AND CUSTOMER SERVICE! DO NOT RECOMMEND! Dear SSE, If I could I would give you 0 stars. Since November 2020 I have had problems with them and the client services team appears not to be interested in helping me. Now SSE is migrating accounts to Ovo and none of them have access to my information. It’s unbelievable how messy they are. I signed for a 12 months fixed contract with SSE where I would pay £29 pounds per month based on my location BUT they are charging me over £150 per month and despite of having the smart meter showing the average cost of £25/£30 they are still charging a lot more and are incapable to explain why. I contacted SSE several times and they always say that they are very sorry and they will escalate my case to the dedicated team, who will review and contact me in 2 weeks. After the 2 weeks time I’m the one contacting them because no one ever calls me. This vicious cycle happened so many times. Now, I’m worried that things will get even worse due to the recently announcements in the UK. I’m paying (overpaying) every month and I need someone at SSE or Ovo to help me. I called Ovo on the 4th of February and they told me they are still migrating my account and SSE holds the supply and would be able to answer my questions. Today, 7th of Feb., I contacted SSE again and their answer was “ I am afraid my system shows your accounts has been migrated. You will need to get in touch with Ovo AGAIN” If no one holds the supply / account - who will charge me ? 🤔 I’m tired of it all.”

Helpful Report

Posted 3 years ago

“Dear SSE, If I could I would give you 0 stars. Since November 2020 I have had problems with them and the client services team appears not to be interested in helping me. Now SSE is migrating accounts to Ovo and none of them have access to my information. It’s unbelievable how messy they are. I signed for a 12 months fixed contract with SSE where I would pay £29 pounds per month based on my location BUT they are charging me over £150 per month and despite of having the smart meter showing the average cost of £25/£30 they are still charging a lot more and are incapable to explain why. I contacted SSE several times and they always say that they are very sorry and they will escalate my case to the dedicated team, who will review and contact me in 2 weeks. After the 2 weeks time I’m the one contacting them because no one ever calls me. This vicious cycle happened so many times … Now, I’m worried that things will get even worse due to the recently announcements in the UK. I’m paying (overpaying) every month and I need someone at SSE or Ovo to help me. I called Ovo on the 4th of February and they told me they are still migrating my account and SSE holds the supply and would be able to answer my questions. Today (7th of Feb.) I contacted SSE again and their answer was “ I am afraid my system shows your accounts has been migrated. You will need to get in touch with Ovo AGAIN” If no one holds the supply / account - who will charge me ? 🤔 I’m tired of it all.”

Helpful Report

Posted 3 years ago

“Absolutely terrible. Declined offer on smart meter on the phone and in person yet they still fitted it.Also taking advantage of a disabled person by trying to charge me over £4000 for aprox 3 months electric (single man. 1 bed flat) later to say it was an error and that they are switching me to prepayment due to an ERROR MADE BY AND ADMITTED BY THEM. Prepayment have service charges so I guess its an apology to UP MY RATES? AND LEAVE A MAN MEDICALLY DEPENDANT ON ELECTRONIC LIFESAVING EQUIPMENT IN HIS HOME AND IM DISABLED. IT SEEMS LIKE THE £4000 THING WAS AN ATTEMPT AT FRAUD TO ME?? As it was only after challenging them several times did they say it was a "mistake" Luckily I have a few reps willing to help me and a very large.. let's say online influencer ready to support me out of the goodness of his heart ❤”

Helpful Report

Posted 3 years ago

“SSE are liars and the most untrustworthy company. Lied about wiping off previous tenants' debt and said there was no debt on the prepayment meter. Only for me to discover 18 months later I had been paying someone else's debt every week. Avoid these parasites if you are thinking about joining them.”

Helpful Report

Posted 3 years ago

“Moving into the country after living abroad for 15 years. The process has been like banging your head against a brick wall. No one seems to know anything and everyone seems keen to pass you to the next agent or give you the flick if at all possible. I didn't know it was so that you could make it this hard to take someone's money and stay in business. I'm in my second week of trying and I think I have an account now but the credit process doesn't work and they money has been debited but not credited on my meter. Today (1/2/22 11:08) I have talked again to customer services. They are going to call me back in an hour. Apparently the account needs to be activated. However I have been told that the account needs to be activated three times before. I tried again (1/2/22 13:35) after no callback as promised. The rep says the account is still not activated. Customer rep called 'home moves' department to get the account activated while I was on the line. Apparently the account is now activated. They asked me to test so I put through a transaction online which failed. They then put me through to the account department that deals with account numbers that have been closed, who obvs couldn't help. Of course they also wanted to know my postcode, name inside leg again first. The call at this stage is unintelligible as the phones don't work either. I asked for my call to be escalated.”

Helpful Report

Posted 3 years ago

“Absolutely Shameless and shady business. They use both their estimated reading and my manual open reading on the same day when I moved in to calculate my bill and did NOTHING about it. It appears on my every f$$king bill. When questioned, they act as they don’t understand what’s going on or they send you to the limbo of “waiting for the bill team to sort it out”. But the bill team never sort it out. Been tossed around like a tennis ball to correct a simple bill mistake on their end and it happens all over again and again. I don’t blame the customer service people to be honest because they don’t have the ability/mindset to do everything to help. But there are many Evil, greedy, and unbelievably terrible people work in this company.”

Helpful Report

Posted 3 years ago

“We had smart meters installed in November. The engineer was surprised to hear we wanted an in home display. As he said (at our age) we're 66 felt that was offensive. Neither meter worked properly. I'd had no information. I was told it may take up to a week to complete. 2weeks still nothing. Phoned company. Said they would sort it out. Found out the gas meter isn't even sending them any information. Nothing. Phoned again said they would send an engineer. Nothing. Phoned them numerous times each time another excuse. Now end of January. Still no luck. Fed up their customer service is useless.”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 416 reviews