Name: SSE
Rating: 1.10

“The worst company I have ever used! I have had an ongoing issue with the company for 6 MONTHS! Every time I phone for help the advisor will mute the selves and hang up. I know this because one of them didn’t press the mute button properly and I caught them laughing! This has happened every time I have called. If they don’t mute you they will just shove you through to another advisor. 2 hours and counting Iv been on the phone today and received no advice or support!!”

Helpful Report

Posted 3 years ago

“After being cancelled 4 times, eventually SSE installed the smart meters last Tuesday,5/4/22. The next morning the boiler would not start, and did not respond to 'on'. I was promised an engineer that morning, no one came, a repeat of the problem yesterday, again no heating. The response from Customer Service,I should pay for a private gas engineer to put it right. Then the call handler put the phone down on me !! Don't touch this company for any reason.They are awful !”

Helpful Report

Posted 3 years ago

“Shocking poor customer service. It's one star because I can't give no stars, or minus stars. SSE have caused us so much stress. We closed our accounts with them years ago (after years of dreadful service, where we spent probably days on hold. We were also hung up on multiple times whilst being on hold) and then apparently we only closed 'one' account, then they wanted more money from us and called in dept collectors to chase us for hundreds of pounds that we don't even owe them. We feel like we've been harrassed by them. Please please, DO NOT use this provider. I think they are are scam. I cannot believe that companies get away with treating people like this. I don't think this is even legal.”

Helpful Report

Posted 3 years ago

“I have never dealt with a company who has such as bad closing account system. I have tried for over 2 months to close my account- both gas and electric - and it appears you have to close them one at a time. Tried to call, send messages, email and web chat and they all sent me around in a circle. I have been on hold for an hour - then they dropped the call- and now another 46mins still counting and THE ACCOUNTS ARE STILL OPEN... They will soon be in contact when I dont pay. Seriously bad system, with few "good" customer service staff.”

Helpful Report

Posted 3 years ago

“THIS COMPANY IS A SCAM !! THEY MAKE MONEY BY KEEPING YOU ON HOLD & PASSING YOU FROM ONE USELESS OPERATOR TO ANOTHER. THEY NEED REPORTING. TOTAL SCAMMERS WHO CUT OFF YOUR GAS SUPPLY & REFUSE TO HAND IT OVER SO YOU CALL THEM FOR THIER SCAM PHONE LINE... WORST COMPANY EVER !!!!!!!!!”

Helpful Report

Posted 3 years ago

“The worst energy company I have ever heard in history, they left me without gas for a week with little kids tried to call them everyday they will keep me almost 2 hours to answer there phone and with no resolving there issue,my problem was my meter number and gas card number was not compatible so I was failing to buy gas anywhere as I am talking the issue has not resolved. Stressed with them !”

Helpful Report

Posted 3 years ago

“I got the keys to a property nearly 2 months ago. Within 2 weeks of getting the keys and taking my belongings round, I walked in one day to find a letter had been placed on my stairs. It was from SSE and addressed to the previous deceased tenant. The letter stated that they'd issued a warrant to come into the property and fit an electric meter; the meter was fit outside. Initially I couldn't find my meter and after talking to someone at SSE, I'd been told I need to top up my meter ASAP because it's definitely a prepayment meter. But I then had spoken to someone else, after being passed around and she was adamant that it was a debit meter and I needn't worry about credit running out. It's a good thing that I believed the initial person I'd spoken to because if I hadn't have topped up, I'd have been sat in the dark within a couple of days. I rang them up and explained the situation, that I'd just been moving my belongings in and this 'debt' was nothing to do with me. They said they understood and would rectify things. I instead repeatedly had to get onto them to ensure the debt was wiped, etc. This particular issue eventually got sorted. However, I have noticed the amount coming off of the prepayment meter does seem to fluctuate. My gas eventually got put on by the landlord once I'd officially moved in. And they found the gas had never been capped off and there was a gas leak. I ended up having to pay an amount to the meter as soon as I'd topped up the gas card, even though I hadn't even used any gas myself. As a couple of weeks went by, I noticed the gas meter was taking almost £4 a day even when I'd just put the heating on for no more than 3 hours within 24 hours. I eventually asked if there was something wrong with the meter. I was repeatedly asked to go to the meter for the readings; standing outside in the cold, looking over and over at this meter; absolutely mortifying. I was told 3 weeks ago that there was over £600 worth of debt on the meter, from the previous tenant. I'd apparently been paying £5 per week toward this debt. I was told by the woman on the phone from SSE that they'd reimburse me for the extra credit I'd spent thus far on someone else's debt and give me £30 good will gesture. I was told to phone up when my credit was gone and an engineer will come out to wipe the debt. I was told if it wasn't done this way, whenever I'd be topping up, the debt would still remain. I did exactly what I was instructed to do and phoned up last Monday, 28th March. I was then told to go to the meter and on doing so, there was an error. I was told that the battery of the meter had gone and that an engineer would be sent out. An engineer did come round and he fit a new meter and put £10 emergency credit on apparently. I was told over the phone that a new gas card would be sent through the post and the engineer told me exactly the same, but seemed quite evasive when I questioned him about it. The following day, on going to the meter, there was a safety notice by national grid, stating that there's no equipotential bonding on the meter. I'm not sure why the company haven't dealt with this and have instead deligated responsibility. Nearly a week went by and still, no gas card. I then ended up phoning them,multiple times on Friday because they were either being aloof down the phone or putting the phone down. I was told very abruptly to get a card from the shop. (But wasn't told at the time, I needed an activation code.) I then phoned up again and the phone line went all contorted and screechy. I could then hear someone rather quietly on the other end of the phone. It was a woman with a Welsh accent saying "are you there?" and I was flummoxed at this point and said "can you hear me?" Next minute I hear "Fuck off! Can you hear that?" down the phone. I was flabbergasted. Clearly, there had been across over with the customer telephone lines. This is so unbelievably dangerous for data protection purposes. I just could not believe what I had heard. I then phone up again and a man from SSE answers and is again rude and unhelpful. Yet again (like all of the others, contradicting themselves.)I then exclaimed that I record all of my phone calls and this point he said "can you just hold the line please."And he simply left me on the phone and didn't return. It'd reached 6pm and I ended up putting the phone down. On Saturday, I'd gone from one end of town, to the other looking for 'blank gas card' just like I'd abruptly been instructed to do. Monday, 4th I put it into my gas meter, assuming I'd registered; it being unbeknownst to me that I needed a reference number to do this, which apparently has to be given to a shop assistant. I then went to the shop I'd chosen to be topped up at because they'd sent me a text, instructing me to give the shop assistant this information to top up my gas card within me being charged out of my own pocket. I went into the shop and was looked at like an alien and told they'd never heard of anything like this. I was then also told my gas card was invalid. Basically, for the fun of it, SSE had sent me on a wild goose chase. I phoned them again, after this whole ordeal and eventually got through. The individual I spoke to said she had no idea why her colleague had instructed me to do this; that I need a code in order to activate the card, etc. I then explained that one person was telling me I'd be credited £40, then £50 then £30 on one of the last calls. This last person I'd spoken to said I'd receive a card within 1 to 3 days with £50 on it; I just have to put it into the meter and it'll accept it, according to her. I won't hold my breath. After all of this absolute farce of a situation, I'm now in debt with emergency (all I want is to receive what they owe and then I can start topping up normally.)But that's impossible without a working, valid gas card. This company is run by a combination of incompetents and psychopaths. They purposely don't relay messages or put accurate, adequate notes onto your account when they claim to do so. They have vulnerable people in a complete tail spin and they just make up random debt that people have never even gotten into. And the way they speak to customers and talking over us, is disgusting. Then having the audacity to harass with telephone surveys for after the call. Here's my answer for your survey: You're evil and sadistic! I have around 7 phone calls recorded with these people. This company needs to be stopped; this can only happen in numbers. Seriously, we can not keep allowing them to get away with this.”

Helpful Report

Posted 3 years ago

“Horrific customer service”

Helpful Report

Posted 3 years ago

“Absolute joke of a company! Was moved over to them from spark energy in November 2020. My electricity was paid via a card meter. I moved home in February 2021 (yes 3 months I was with them). Let them know I was moving and sent in meter readings. I was subsequently sent a £572.17 bill 😳. Has been over 1 year trying to sort this with them. How could I possibly owe this amount in 3 months when I was paying in £45 per week on prepayment key. Well they couldn’t answer this question, they said oh maybe it’s unpaid standing charges 😅. Hmmm I don’t think so, not for 12 weeks. I have repeatedly asked for a breakdown of this bill to no avail! They know I don’t owe this money yet they have now passed this bill to a solicitors debt collecting agency. I am so angry! 😡 I have never owed money in my life! I don’t see why I should pay for something I don’t owe! I would also like to say the customer services team are disgraceful, abusive and extremely unhelpful. I am considering seeing a solicitor about this as I have all my receipts and pictures of my metre readings when I left the property. This is pure harassment that has caused me so much stress. I was with SSE for my gas too, they carried on taking my direct debit after I moved home. It took me 6 months to get this money back from them via a cheque. Do not use them! They are at the bottom of the list for decent suppliers for a reason!”

Helpful Report

Posted 3 years ago

“It’s impossible to give them a zero star Always find way to rob peoples i never want to hear about this company again in my life, i will tell all my followers that this sse is rubbish”

Helpful Report

Posted 3 years ago

“My complaint is, I was informed by you regarding the increase in my bill, I was fully aware it would be going up, but had know idea what the increase was until I got my bank statement. I think out of common curtesy you should at least consult me on how much you are going to deduct from MY money.”

Helpful Report

Posted 3 years ago

“Customer service is a joke, you call and you can hear people on the line not picking up the call. I am on credit for both my gas and electricity bill and they keep on taking money from me, sent them emails and I get no reply. They say I owe them money for my broadband bill, which doesn't make any sense as all bills are paid from the same account. And now suddenly after complaining to them my online accounts have disappeared. No one has answered my. email yet. To me this company is abusive and deceptive.”

Helpful Report

Posted 3 years ago

“I moved into a property, not knowing who was supplying the gas & electric. 2 weeks after moving in I found a threatening letter in the post telling me I owe them over £500 & if I don't contact them, they will get a court warrant to enter my premises & install a meter. I spend nearly 3 hours in total trying to speak to someone, & when I did, she put me through to the (right) department, & was then told by a robot that it was closed. I went into my property yesterday & all of the electric was off. I tried calling this so-called company & was unable to speak to anyone who could help me, so I spent the night with no electric. I then spent a good part of this morning trying to get through to someone who could help, eventually finding someone (her name was Linda). I told her I want to put in a complaint & she told me she'd put me through to the escalation team, then I was cut off. I spent over 5 hours on the phone trying to get this sorted. I didn't think anything could be worse than EE, but these useless farts make EE look dynamic”

Helpful Report

Posted 3 years ago

“Having moved into a council tenancy in November we were advised to us this company.! What a joke. Have spent the last few months after having smart meter fitted trying to resolve why the meter still has no usage. Meter still has 00000 so hey we have free gas! After endless calls and emails we still have no resolution. Not sure where staff are recreuted but obviously don't understand English or even their job. So SSE in this really difficult time when you are taking 150 pounds a month for service get real!!”

Helpful Report

Posted 3 years ago

“Joke of a company. Banded around different departments who are all as clueless as each other.”

Helpful Report

Posted 3 years ago

“Moved off a Sse plan as I moved in, months later get a letter from them saying that I owe them money (£12.69) and now I owe a debt collector £62.69. Thanks for letting me know I owe you money”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY, SSE are as silly as a bucket of worms you spend hours on hold that's when you actually get through to then, get transferred from department to department then get cut off, nothing gets resolved, then they send the wolves in, in the shape of LCS their debt collection people for an account I didn't know even existed, 7 months after they sent a bill saying your account is Zero, good news you have nothing more to pay. At times dealing with this company I have felt like suicide.”

Helpful Report

Posted 3 years ago

“I have contacted you on several occasions concerning a property I owned at 20 Cross Street,Skipton,North Yorkshire BD23 2AH,the house was sold and the new owners took over on the 28thJune,2021.I received a new bill,updated bill in January 2022 which I paid and this is agreed by this new statement but you are still trying to claim payment from 29th June to July 19th 2021,although you had been informed of change of ownership.Please sort out this problem. Thank you,D.Hoddinott.”

Helpful Report

Posted 3 years ago

“THE worst service I have ever experienced. Back story: Since December 2020, we have had an issue with this absolutely diabolical company. Initially we didn’t have a smart meter and would give a meter reading each month to pay our electricity bill. A smart meter offered to us so we took this offer up. In December, the smart meter was installed by a technician who was unsure if it was installed correctly due to the many lines in the electricity box as we live in an apartment block. First month after installing our bill went from ~£40-45 to £126. No changes in the household, just a ‘smart’ meter installed. We called up immediately to report this and we’re told that there does appear to be an issue, a technician would be out to remove the box within a month (due to covid). To cut a long story short, no technician has turned up, we have been passed to the customer resolutions team who Initially were on the case. The resolutions team said that they can also see from our meter readings from the first few months, that the smart box of giving out an incorrect number and they would work to get this resolved. This was in February, so it initially took 3 months to even get through to the customer resolution team! Since then, as you can imagine the bill has kept going up and up. We have called every month to try and get this issue rectified. Each time we called, we have had to tell the full story all over again, only for the call to be concluded that we need to be put in touch with the customer resolution team and someone will call us within 7 days. To no surprise, we have never been called. We have spent endless hours on the phone, we have had the phone cut off on their end and have to then go through it all again. We are just trying to resolve this with this company before we switch providers. As a result of this issue, I am riddled with anxiety and this is having a serious effect on my mental health, chasing a company who doesn’t care less about the customers that pay them. I just want my issue resolved. I have given them two years to resolve this, many chances to rectify the issue and yet, nothing has been done. I couldn’t advise against this provider more. They do NOT care about their customers, the mental health of their customers or anything in that matter, other than taking their money. Due to the length of time this has been going on and the constant circles I am going around, I’ve taken to social media and will ensure word gets out about this scandalous company. Note: I have previously written a review on Trust Pilot. Somebody contacted me on the back of this and said they will get back to me within a week. Of course, in true SSE style, I have heard nothing. As a result, I’m going to continue to tell my story on every platform until this issue gets dealt with”

Helpful Report

Posted 3 years ago

“Absolutely appalling company and customer service. Would not recommend to anyone. I have been on a pre paid meter, so am fully aware of the amounts I am being ripped off each time I top up. I am now renting my place out and cancelled with them, in which they told me that I was in credit and could clearly see I was in credit from my smart meter. However I have since received a bill for over £300 stating that I now owe them this amount. I disputed this, however due to the language barrier with the customer service team, I made no progress on the matter and was in fact hung up on multiple times. I am going to invest in a hamster on a wheel to produce my own electricity as I will try anything to avoid staying with this joke shop company lol. Avoid using this company if you can all!!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

SSE Reviews