SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 416 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SSE is singularly one of the most incompetent and badly run companies for customer service that has ever existed. I am sure they are happy to bag plenty of profits but try to do anything for the customer to make the ghastly experience of trying to get anything done is horrendous. It feels like they deliberately pass you from one department to another until you get to the point when you give up. Hours and hours wasted, going round and round in circles. Everyone is seemingly pleasant enough on the phone but they staff are totally unable to put all their sweet words into any sort of action. Useless, find another energy supplier if you can.”

Helpful Report

Posted 2 years ago

“Do not use this company! Unless you want to be conned that you owe them money and speak to an endless number of employees who have no idea of any previous communication. I sent a very detailed email that i wanted to end my contract on a specific date. They decided to close my account although our nack and fourth emails clearly say i wanted it for a later date. I called 3-4 times whilst being on holid 1-2 hours to get through. Each person i spoke to had no idea who or when my accoubt was closed. One even said that someone had created me a 2nd account for some reason meaning i has 2 open accounts. I checked online and my account was at £0 i checked this multiple times. I then started to recieve calls at night on a friday that i owe them money!!!!!! I have been in so much stress with this company as if moving and starting a new job isnt stressful enough AVOID”

Helpful Report

Posted 2 years ago

“Thank you Glinton who I talked to 7/6/22 @ 8:55 am who kindly advised me that the customer service line would be open until 8pm and I should call back then. If you didn't want to talk then you could have just told me, you shouldn't have lied... maybe its the training you receive as I have yet to meet a SSE employee who could grasp the concepts of, Work ethic. Honesty. Keeping you word. Doing your job to even a rudimentary degree. Knowing the best time to drop my call (its as soon as you ask a question btw) Thank you SSE for successful managing to mess up the very simple task of changing my meter from pay as you go to credit. Not just once but many times over the last 6 months. Your dedication to not doing what you said is as inspirational as it is soul destroying. When I had to deal with the stress of moving house I could always count on you to mess it up and add to my mental well being. When my son was freezing I could always look to you for how not to run a company. When my mum was dying in hospital I really valued you half arsed approach and dishonest mentality that had me wasting my/her time on the phone to you. THANK YOU SSE”

Helpful Report

Posted 2 years ago

“Awful company to contact. Long time to respond on phone then a crazy amount of security followed by irrelevant questions. Electric not showing on app. Phoned to reduce direct debit due to change in circumstances affecting usage. They would not allow it even though both gas and electric accounts are in credit.”

Helpful Report

Posted 2 years ago

“Truly shocking.. Im so disgusted at SSE I find myself equally angry at a Government that would licence a company which functioned at such a low level Total contempt for the customer, no system of escalating a complaint and the call centre staff perhaps the rudest and least adequate Ive ever dealt with. Hour upon hour of phone calls and noting resolved. Often Id call back and have to start all over again as the call handler had left any footprint on the account or any notes ! Lied to and from my perspective made to jump through hoops and generally given the runaround.. Advice.... DO NOT sign up with this dreadful bunch”

Helpful Report

Posted 2 years ago

“Shockingly bad customer service phoned at least 5 times complaining about broadband not solved so switched supplier now want £264 and given to collection service which never answer their calls emails or texts.”

Helpful Report

Posted 2 years ago

“Worst experience! Customer support center has no clue what to do and where to transfer your call. Waiting time is more than 30 minutes average. Worst experience with this company. Sent me a wrong bill twice.”

Helpful Report

Posted 2 years ago

“They are the worst company I had to deal with. They didn't close my account and charged me extra because they had an inside problem as one of their employees called Mash didn't know her job. I called and spoke with Sandy for an hour and 10 min, didn't want to transfer me to a manager or supervisor or even one of her colleagues. She didn't understand what I was examining to her at all. I called again in the same day and a man answered and transferred me to the right team finally, for the other one to just HANG UP ON ME. IM DONE.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY ARE FRAUD. CHECK THE REVIEWS INDEPENDANTLY AND OVERALL NATIONALLY. THERE SERVICE IS IN THE MINUS SECTION BUT THE ONLY OPTION IS 1 ON HERE. I HAD A BRAIN INJURY AND MOVED TO A PROPERTY SUITABLE FOR MYSELF. I GOT TOLD PAY AS U GO IS NO LONGWR AVAILABLE AS THATS WHAT IVE ALWAYS HAD AS THE TENANT HAS A CREDIT METRE. THEY THEN CHANGED IT A COUPLE A MONTHS LATER IN WHICH THE BILL WAS OUT OF CONTROL. THIS IS THE REASON I WANTED PAY AS U GO BUT IT WAS DENIED CONCLUDING IN ME BECOMING COHESIVELY ATTACHED TO A BILLY IN WHICH WAS THE FAULT OF BEING DENIED VIA THERE APPARENT EXPERTS TEAM WITHIN SOUTH AFRICA. "MICRO CHIP COMPANY TO SAVE MONEY" THEY NEEDED TO RECTIFY THE BILL AS IT WASNT THE DATE I MOVED IN TO THE PROERTY ALSO. THEY THEN FURTHER ADDED A PAYMENT PLAN WITH NO CONSENT WHICH IS ILLIGAL. I HAVE MOZT STAFF IVE SPOKEN TO ON RECORDINGS ADDMITING FAULT BUT WHY HAVE THEY NOT RECTIFIED IT SO MYSELF A YOUNG VULNERABLE ADULT TONGET NYSEKF BACK ON MY FEET AND SSE CONTINUE ARE JOIRNEY IN LIFE. SSE JUST WANT MONEY BYT HOLD NO VALUES OR SERVIXE CARE. THEY FOCUS ON LOOKING LIKE A BRILLIANT COOPERATION BUT IS EXACTLY THE OPPOSITE. PLEASE DO NOT USE THEM. I WILL BE HAPPY TO SHARE ANY RECORDING WITH ANY CURRENT OR FUTURE CUSTOMER IN ORDER FOR YOU TO SAVE STRESS.”

Helpful Report

Posted 2 years ago

“Sse is the worse company I’ve ever been with before I went on pay as you go meater in my new property they put money on top of my bill for no reason”

Helpful Report

Posted 2 years ago

“Appalling customer service which seems to be a common theme with SSE. I'm unable to book appointments to fit new meters as it clashed with work, told i will now have to wait 28 days before they will issue me a new fitting date.....I can't choose the date (bearing in mind i had less than 5 days notice to arrange this with work which simply isn't possible or fair) they just give you a date and tell you to stay in. So in short SSE fitted meters that weren't very good (their own fault) now because of their own mistake the customers have to work around SSE's schedule and they aren't prepared to compromise or arrange new dates within a reasonable time frame and give reasonable notice too........shocking. It's because of these reasons I'll be switching supplier ASAP, if I could give 0 stars I would have.”

Helpful Report

Posted 3 years ago

“Intermittent faults throughout the contract, most recently 18 hours. SSE customer service not interested as "we don't guarantee a fault free service". Tells you all you need to know.”

Helpful Report

Posted 3 years ago

“SSE Customer service is absolutely rubbish. Waisting your time and money and they totally careless. Each officers does different information that never matches to another one. The meter they set up is heritage and when we top up £40 it shows £25 and it eating the money while its customer service doesn’t understand and find a simple solution to just change the meter. Their managers are disgusting as they can’t sort out customer problem.”

Helpful Report

Posted 3 years ago

“Awful customer care and business practices”

Helpful Report

Posted 3 years ago

“WORST SERVICE EVER!! Don't USE, to connect customer service team it will take 3 hrs It's Shame SSE”

Helpful Report

Posted 3 years ago

“Just so you know I’m 25 I’m not a Karen this is a legitimate bad review. If I could give them 0 stars I would. We were moved to sse from spark energy… I moved out of my flat a year ago, I over paid for gas and electricity, by the time I moved out I apparently owed £2000 after months of calling I finally got this removed and after speaking to complaints and having my account looked into they owe me £1000!!!! Have I got it yet? Nope. It’s been 2 months since my account has been in credit, after calling again they said my cheque would be in the post and come in 7-10 days… 3 weeks past and still no cheque so I called up again and surprise surprise it was put through wrong by one of the agents so I now have to wait another 2 weeks. It has been exhausting. Thank god I didn’t need the money right away… the customer service is awful if they say they are going to do something you’re going to have to call up everyday to check on it, if they say they’ll call you back don’t bet on it they won’t. If you can get out, get out now.”

Helpful Report

Posted 3 years ago

“Appealing complaints department that have failed to respond on numerous occasions. Ovo just as bad when taking my complaint to them. I have never come across such a poor company.”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER!! AVIOD !!! We were automatically switched to SSE as our previous provider spark went bust. I asked for a final bill from spark before we switched and they said not to worry as SSE would sort everything out there end and send us the bill. We apparently owed them £1200 for electricity and £800 for gas !! We had been making reduced payments due to Covid and not being able to work but spark had assured us we were in credit so it would be fine. So how SSE got £2000 I don’t know. After many many calls and a lot of stress they FINALLY admitted it was a mistake and it was reduced to £500 which we accepted and we upped our payments to help cover the money owed and our monthly usage which was the amount THEY suggested. Fast forward to now… we have recently moved house so asked for our final bill thinking it shouldn’t be much as we been making overpayments and we apparently OWE THEM £734!! HOW?? Asked if we wanted to pay it now I said no I will contact you once we have moved and are sorted as we had to give our meter reading thing that might bring it back down. IT DIDNT ! They then took the full amount out of my account even though I asked them NOT TO!! I had to get it reversed from the bank as they wouldn’t do it themselves. We moved in the middle of April so before the prices went up. I have called them to complain and to understand why it’s so expensive especially as we have been making over payments and they are nothing but rude and sarcastic saying we had to pay them the money owed/set up a payment plan or they would be taking us to court within 10 days !! WOW thank you SSE!!!!”

Helpful Report

Posted 3 years ago

“The customer service / collection team is a South African call centre - shocking customer service and no resolve! I escalated the last call to a manager as I was fed up with me calling every week about letters they are sending me - he was also not able to clearly explain the notes or meter readings on the system, which keep changing whenever I call!! I have been paying 'estimated' energy bills for the last couple of years whilst I was away from the property and it was being refurbished - in short, the meter reading was much higher than they estimated. I have been calling their company every week, as I keep getting collections letter / warrant letters etc about an outstanding payment (which is in dispute due to their estimated meter reading being 1200 units over). I was told that the account query would be put on hold whilst they send an engineer to fit a smart meter. The engineer came to install a smart meter and he took a picture of the old unit to submit internally and also left a SSE sticker on the side of the new meter to show the reading BEFORE the new unit was installed. The number that SSE have on their system was still 1000 units higher than what it was, so I can only assume they are lying to get more money from customers. Fortunately for me, I have a photo of the meter before install and the sticker from the engineer. How this happens in today's world is beyond me - and if another person was not aware or have proof, I fear they would be forced to pay the incorrect figure! As mentioned, I tried to escalate this with the collections team manager - after explaining the whole situation he said I would need to speak to another team. I don't understand this, as it is his team that is pestering me with letters and charging me for apart 'visits' (no one has been to the property except the smart meter engineer). The call then apparently cut off and they have not called me back, hence the frustration and a negative review. All in all, SSE appear to be a terrible company and I understand where all of the negative review customers are coming from... and can relate. Their customer service team is overseas, and SA call centres are renowned for not being compliant and have overall negative feedback.”

Helpful Report

Posted 3 years ago

“AVOID THIS PROVIDER AT ALL COSTS!!!!!! THE worst service I have ever experienced. Since December 2020, we have had an issue with this absolutely diabolical company. Initially we didn’t have a smart meter and would give a meter reading each month to pay our electricity bill. A smart meter offered to us so we took this offer up. In December, the smart meter was installed by a technician who was unsure if it was installed correctly due to the many lines in the electricity box as we live in an apartment block. First month after installing our bill went from ~£40-45 to £126. No changes in the household, just a ‘smart’ meter installed. We called up immediately to report this and we’re told that there does appear to be an issue, a technician would be out to remove the box within a month (due to covid). To cut a long story short, no technician has turned up, we have been passed to the customer resolutions team who Initially were on the case. The resolutions team said that they can also see from our meter readings from the first few months, that the smart box of giving out an incorrect number and they would work to get this resolved. This was in February, so it initially took 3 months to even get through to the customer resolution team! Since then, as you can imagine the bill has kept going up and up. We have called every month to try and get this issue rectified. Each time we called, we have had to tell the full story all over again, only for the call to be concluded that we need to be put in touch with the customer resolution team and someone will call us within 7 days. To no surprise, we have never been called. We have spent endless hours on the phone, we have had the phone cut off on their end and have to then go through it all again. We are just trying to resolve this with this company before we switch providers. Finally after over a year of chasing somebody came out to remove the smart meter but in fact installed another meter! At the time the engineer was at my property I explained my situation and he told me it was possible to remove it he just needed to request approval for the job and his manager denied. I have been requesting continuously for over a year for this to be removed yet SSE REFUSE. As a result of this issue, I am riddled with anxiety and this is having a serious effect on my mental health, chasing a company who doesn’t care less about the customers that pay them. I just want my issue resolved. I have given them two years to resolve this, many chances to rectify the issue and yet, nothing has been done. I couldn’t advise against this provider more. They do NOT care about their customers, the mental health of their customers or anything in that matter, other than taking their money. Due to the length of time this has been going on and the constant circles I am going around, I’ve taken to social media and will ensure word gets out about this scandalous company. I am now also in the process of collecting more information and reading through the 1000’s of complaints to use as evidence to open a case and to go to the media. ***PLEASE NOTE: SSE will inevitably respond to your complaint on here, but please do not take their word that they will resolve your issue. I have written another review on this company and received a reply assuring me it would be dealt with. To no surprise it hasn’t and this nightmare has continued to evolve.”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 416 reviews