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SSE Reviews

1.1 Rating 405 Reviews

2 %

of reviewers recommend SSE

Company Reviews

1.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad company with bad reputation. Not picking customer calls, threatening emails, saying that they will damage one credit rating. All the customer service personnel have be trained in a bad way and will never reason with you, they also lack empathy. unexplainable, and high bills Regret, using them. Will never recommend them to anyone.”

Posted 1 year ago

“Every time i call this company they never pick up left on call for over an hour with a nonsense message thank you for your patience your call will be answered soon as possible not the first time this has happened and when they want you they call and are very rude i rate this company 0 even thought i stared it 1 only to get my point over i bet there was no one in at the office all working from home cos of the covid even so its there job to pick up the call and talk to the customer but no seems like they don't even care i'm done”

Posted 1 year ago

“This company are a joke. I wait on the phone for an hour to get put through to a an advisor who I explain my numerous problems to him about the app not taking meter readings and that my credit is wrong on the app to all of a sudden with out him telling me all of a sudden playing music for another 10 minutes and getting put through to someone with limited English and was very hard to understand. I explained my problem to her without her being able to listen and understand it. I was then played more music for another 5 minutes and I got so fed up I put the phone down. There is always problems with SSE apps. I would not recommend this company to any body. They just don’t seem to solve problems and there is usually plenty of them with SSE.”

Posted 1 year ago

“I had some difficulty paying 1 bill. SSE took it upon themselves to change my meter to a smart meter where I pay for everything before I use it. I have a debt management plan in place. SSE has said they will not accept payment from a DMP as I've got to ay it back via the top up. I've budgeted £10 a week on energy only for SSE to take £7 out of my budgeted £10 leaving me with £3 a week for energy. When this first happened they assured me everything was set up correctly. I had my gas cut for 2 days as they told me it was my boiler. 2 days later, my gas supply was faulty since being put over on pay as you go. I've tried to talk to them about this all as it's not everything. I even reached out via Twitter and they still have ignored me. I've been awaiting a response to a complaint since June 8th. Asked for it to be escalated as per SSEs own complaints procedure only to be told no one can do that except the person who's dealing with the complaint. The person who's been ignoring me. Multiple calls, where I'm hung up on, transferred to other folks who don't know what they're talking about or don't care. I asked agents to send the person a message asking for them to contact me. This has all proved to be of no use as SSE seems to ignore anything bad whilst they pillage and rape their customers during a time of financial uncertainty. Shameful. They're robbing people blind and the government does nothing.”

Posted 1 year ago

“I would give 0 stars if I could. Where do I even start. I have had no end of horrific experiences with SSE, they are incredibly hard to get hold of, emails are ignored, social media teams don't respond and they are a greedy, incompetent thieving company that I wouldn't recommend to my worst enemy. An incredibly long story short on 2 separate occasions, in different properties, cities and years SSE have fabricated debts I apparently owe to them, harassing me with calls from debt companies threatening action over money I never owed. On both these occasions they had put previous tenants debt into my name, despite knowing I am a new tenant and knowing move in dates etc. Both these times I have received unpleasant threatening calls from debt companies. When I moved into my most recent property, before even moving my stuff in I instantly moved to a different company because I did not want a repeat of my previous SSE experience. SSE then blocked me going over to a new company because of this fabricated fake debt, without letting me know and without any correspondence to inform me or the company. 4 months pass where I assume I am with my company, with no letter or correspondence from SSE when suddenly a bill comes through the door asking for £616, knowing there was no way I could afford this and afford to eat this month I became incredibly anxious and worried and tried to phone them. When I finally managed to get through, after a week of trying because their complaints line closes at 6 (although of course their payment line is open till 8 and at weekends), and phoning post work at 5 you don't get through the queue before they cut you off, I was on hold for 40 minutes and was on the phone for a total for 90 minutes before my problem was resolved. After initially claiming I owed over £600, they then said I owed £240 due to meter readings, which had never been done because they aren't my electricity company and don't have access. I gave them my actual meter readings I owed £95. £95, not £240 and certainly not £616. Again this is the SECOND time they have put a previous tenants debt into MY name. I am thoroughly disgusted and appalled that a company can act in such a disgusting, under the radar and menacing way. Although the complaint has "been resolved" I will be taking this further and going to ombudsman because they cannot go round making people ill with panic and anxiety, fabricating bills and debts that don't exist and threatening people for money they don't owe. I know they have acted illegally and I know I have a very secure case to take this further. I'd also like to add this has happened to other people I know. Whatever you do DO NOT use this company.”

Posted 1 year ago

“Called today at 15.42 but took 35 minutes to get an agent then agent was absolutely rubbish and never ever tried to help me at all. Agent spoke to me for hardly a minute or so and put on hold for another 20 minutes. Then spoken again for same amount of time and put me on hold. What a time waster agent that was. SSE should investigate and sack that agent because of the very rude and non professional behaviour of the agent. Wasted my one hour for nothing.”

Posted 1 year ago

“SSE doesn’t even deserve 0 star stay away this. Company must be investigated and watched they practicing illegal overcharging consumers. Bad customer services no one willing to assist. You hear agent eating while on the phone unprofessional rude.”

Posted 1 year ago

“Where do I begin! I have never in my life encountered such horrific customer care and bad manners. I was notified by them about being transferred to OVO and a final account was provided. It was incorrect. A final account with an estimated reading is not great but I had the actual final reading and had also provided them with the reading as at 31st March due to the change in tariffs. So, you'd think just getting them to amend the readings on the account to produce an accurate correct account, which by the way meant I paid more money as it was a higher reading, would be simple. No, they told me I had to go to OVO, which I did, and they told me, very nicely and politely, that as the final account was with SSE and they migrated an incorrect reading to them, I had to go to them to have it sorted. made sense to me. I tried calling several times, I wrote. I finally stayed on the phone line for almost an hour at my own expense to try to resolve the issue so I could pay the correct bill. I was passed to five different people, each one asked me the same questions about name address account etc. just ridiculous. each time I had to relay the whole load of information and each time I got passed to someone else, Finally I got a lady I found difficult to understand due to her accent but after the same information was given to her I felt it was pointless so asked to speak to a supervisor. She was in final accounts, kept giving me the brush off saying I had to go to OVO although it was their estimate that was wrong and OVO didnt take on the account until the day after the billing was dated. When I asked to speak to a supervisor to try to solve the problem she refused point blank. She said it was 'impossible' - exact word - and when I insisted as no-one seemed able to simply correct the systems reading she hung up. She actually hung up on me. I had been so patient for nearly an hour, I explained each time I was asked, I was passed from pillar to post, and this 'person' was an absolute disgrace. I have since written to SSE to complain as this is the first time in fifty years I have felt the need to put pen to paper so that in itself is a measure of how I feel about the disgusting treatment received. The representatives encountered today, and from what I have read in these reviews, should be let go. I dont think training will resolve their behavioural issues nor their manners. SSE should be ashamed of staff like this.”

Posted 1 year ago

“I cannot add much to what has been written below. A 1* rating is too high. I have rung this company six times, they do not have a clue what is going on. They agree something on a call and then do nothing. The employees are clueless (and that's paying them a compliment). They do not listen and heaven knows what internal communication system they have. There must be a very tired pigeon flying around between their desks. SSE are "milking this cow" subjecting those who are struggling financially whilst they count their cash. Shame on them. They bought the badly operating companies (SPARK) if you cannot take the "ongoing concern" on properly - dont bother. The simple fact is they don't care, they have a thick skin - which matches the service and brain power of their operatives. Hang your heads in shame SSE”

Posted 1 year ago

“ABSOLUTELY DIABOLICAL AND AWFUL COMPANY . My meter stopped working, I rang for an engineer, I was told they don’t have engineers !! Yes an electric company with no engineers. I have to wait until the credit on my smart meter runs out, when I have no electric they will then send an emergency engineer out. I explained that they have already identified a fault, my father is near death in a home and my son has a very important online exam, as we don’t know when the electric will run out, this doesn’t seem fair or at all acceptable in the circumstances and please can we book an engineer… ..NO … AS THIS COMPANY DO NOT HAVE ENGINEERS … they only have emergency call out engineers ….I WAS ADVISED… IF I WANT AN “EMERGENCY ENGINEER” ON A DAY THAT’S CONVENIENT TO ME … I CAN PLUG IN ALL MY GADGETS AND RUN THE ELECTRIC DOWN…. Then I can get seen at a more convenient time…… WORDS FAIL ME. WHEN THE FAULT IS FIXED …. I’M LEAVING THIS COMING”

Posted 1 year ago

“Absolutely shocking customer service , waiting on average 35 minutes to speak to someone, then they cut you off trying to put your through to another department. This company is making a fortune off the backs of customers and they can’t even be bothered to answer the phone in a timely manner. It has taken me 4 weeks to attempt to sort out te problem I have and I’m still waiting , having to call everyday at different times to attempt to get through to someone. #joke”

SSE 1 star review on 13th June 2022

SSE 1 star review on 13th June 2022

Posted 1 year ago

“Disgusting company bad customer service staff who lie Rob you of money Avoid avoid avoid this fraudulent excuse for a company”

Posted 1 year ago

“SSE is singularly one of the most incompetent and badly run companies for customer service that has ever existed. I am sure they are happy to bag plenty of profits but try to do anything for the customer to make the ghastly experience of trying to get anything done is horrendous. It feels like they deliberately pass you from one department to another until you get to the point when you give up. Hours and hours wasted, going round and round in circles. Everyone is seemingly pleasant enough on the phone but they staff are totally unable to put all their sweet words into any sort of action. Useless, find another energy supplier if you can.”

Posted 1 year ago

“Do not use this company! Unless you want to be conned that you owe them money and speak to an endless number of employees who have no idea of any previous communication. I sent a very detailed email that i wanted to end my contract on a specific date. They decided to close my account although our nack and fourth emails clearly say i wanted it for a later date. I called 3-4 times whilst being on holid 1-2 hours to get through. Each person i spoke to had no idea who or when my accoubt was closed. One even said that someone had created me a 2nd account for some reason meaning i has 2 open accounts. I checked online and my account was at £0 i checked this multiple times. I then started to recieve calls at night on a friday that i owe them money!!!!!! I have been in so much stress with this company as if moving and starting a new job isnt stressful enough AVOID”

Posted 1 year ago

“Thank you Glinton who I talked to 7/6/22 @ 8:55 am who kindly advised me that the customer service line would be open until 8pm and I should call back then. If you didn't want to talk then you could have just told me, you shouldn't have lied... maybe its the training you receive as I have yet to meet a SSE employee who could grasp the concepts of, Work ethic. Honesty. Keeping you word. Doing your job to even a rudimentary degree. Knowing the best time to drop my call (its as soon as you ask a question btw) Thank you SSE for successful managing to mess up the very simple task of changing my meter from pay as you go to credit. Not just once but many times over the last 6 months. Your dedication to not doing what you said is as inspirational as it is soul destroying. When I had to deal with the stress of moving house I could always count on you to mess it up and add to my mental well being. When my son was freezing I could always look to you for how not to run a company. When my mum was dying in hospital I really valued you half arsed approach and dishonest mentality that had me wasting my/her time on the phone to you. THANK YOU SSE”

Posted 1 year ago

“Awful company to contact. Long time to respond on phone then a crazy amount of security followed by irrelevant questions. Electric not showing on app. Phoned to reduce direct debit due to change in circumstances affecting usage. They would not allow it even though both gas and electric accounts are in credit.”

Posted 1 year ago

“Truly shocking.. Im so disgusted at SSE I find myself equally angry at a Government that would licence a company which functioned at such a low level Total contempt for the customer, no system of escalating a complaint and the call centre staff perhaps the rudest and least adequate Ive ever dealt with. Hour upon hour of phone calls and noting resolved. Often Id call back and have to start all over again as the call handler had left any footprint on the account or any notes ! Lied to and from my perspective made to jump through hoops and generally given the runaround.. Advice.... DO NOT sign up with this dreadful bunch”

Posted 1 year ago

“Shockingly bad customer service phoned at least 5 times complaining about broadband not solved so switched supplier now want £264 and given to collection service which never answer their calls emails or texts.”

Posted 1 year ago

“Worst experience! Customer support center has no clue what to do and where to transfer your call. Waiting time is more than 30 minutes average. Worst experience with this company. Sent me a wrong bill twice.”

Posted 1 year ago

“They are the worst company I had to deal with. They didn't close my account and charged me extra because they had an inside problem as one of their employees called Mash didn't know her job. I called and spoke with Sandy for an hour and 10 min, didn't want to transfer me to a manager or supervisor or even one of her colleagues. She didn't understand what I was examining to her at all. I called again in the same day and a man answered and transferred me to the right team finally, for the other one to just HANG UP ON ME. IM DONE.”

Posted 1 year ago

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SSE is rated 1.1 based on 405 reviews