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SSE Reviews

1.1 Rating 405 Reviews

2 %

of reviewers recommend SSE

Company Reviews

1.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CEO of OVO appears on BBC TV yesterday evening 01/09/22 and says he wants to help his customers. I wonder if this is because of all the dreadful reviews that have appeared on the SSE trustpilot review sites - which strangely I am having trouble accessing including Trustpilot they have mysteriously disappeared unless I have a problem with my computer!! He needs to read them and realise how anxious, distressed and depressed hundreds and hundreds of his customers are in trying to get through to a useless call centre and get the help they need and have their bills corrected, and refunds due and their smartmeters sorted out. In 2015 his net worth was £675 million according to research online so I think he needs to sort out his share in SSE that is clearly going wrong here. Something has to be done with regards to these energy companies and corporations making huge profits and not ensuring the customers are looked after properly and money correctly invested. The call centre or one of them or may be all is in south africa and the service for many has not been good at all. All the SSE reviews need reading if anyone else can now access them and the public need the help and protecting. SOMETHING HAS TO BE DONE. What are we paying for??????”

Posted 1 year ago

“Absolute POS company. Took 10,000 watt hours off my opening reading, refused to correct their own error, and upped my payments to over £800 a month from £150. After SIX MONTHS of complaining to the Energy Ombudsman and being billed £4800 in that time, they've finally conceded that I only use £120 worth of gas a month yet I'm only in credit by £2800. Oh, and my payments are staying the same. I don't think so. Bunch of thieves.”

Posted 1 year ago

“SSE has overestimated my usage and has not refunded my account after over 1 month of complaints. A third party came and read the meter and I've sent pictures three times. They say they will contact me but never do. One of the worst customer service experiences I've ever had. Avoid at all costs.”

SSE 1 star review on 25th August 2022

SSE 1 star review on 25th August 2022

Posted 1 year ago

“Disgusting company … poor costumer service, with incompetent, poorly trained staff dealing with customers.”

Posted 1 year ago

“Worst mistake was having a smart meter fitted, from then on it was all downhill.Even one of their own staff admitted that since merging with OVO service had worsened. Call centre staff that are un- sympathetic, I was bombarded with threatening letters even though I had set up a payment plan through SSE to help clear a debt. ( Which I had honoured) I am an OAP and my partner is disabled and they crucified us!”

Posted 1 year ago

“Left me with no internet for 25 days and now are holding back paying me an outage credit. Absolutely disgusting behaviour on their part and they will be getting told where to shove their internet asap.”

Posted 1 year ago

“Disgusting, disgusting customer 'service'. They have left my vulnerable family without power and have no intention of sorting it out. England isn't a third world country. In this heat, we need power to work fans, boilers, cookers, microwaves, the internet, fridge/freezers. This is a safeguarding issue, but this shithole of a rich company couldn't give a toss! I will sue them! I will go to the headquarters in Reading and protest! Just disgusting!”

Posted 1 year ago

“Customer service are hopeless and don't know what they are doing. They lie to you to get you off the phone. I have had problems with sse since they fitted a smart meter. Got email from them asking for readings as my smart meter was sending inconsistent readings and to contact them. Customer service told me that I should ignore any emails or texts from sse as the readings are ok and every 15mins. She then said that if I'm partially sighted how did I know that there was a problem with the meter. I said because you emailed me and posted it on the app usage page. Why should I have to explain that I use a magnifying screen. I put the phone down feeling like I'd done something wrong by just phoning them. The email states that they will keep contacting until I respond. I told them that I'm partially sighted and have mobility issues and I'm on the priority register and they still insisted that they wanted a reading. Awfull company, so stressful to deal with and you get nowhere after 30 mins to an hour waiting for them to answer the phone. Then 20 mins been put on hold. I could barely understand what was being said, very poor English skills. Nightmare and they don't care.”

Posted 1 year ago

“They deserve no stars. They have ruined my life for the past several months. Rightly described as the worst company in the UK, they should be shelling out on huge fines for their utter incompetence. And my problems still haven’t been resolved. In this world of useless companies they top my list as the worst of the worst.”

Posted 1 year ago

“Such a bad company. Were renting a two bedroom flat for 3 years, first half we had Spark energy, then it was switched for SSE. 14 months we were paying estimated bills about £80 a month for 2 bedroom flat. We moved out from that property iin December 2021. After giving final meter readings we were billed for £6000 for 14 months. Customer service explained it is a mistake, that the bill will be around £200. Then later the bill was showing £1500 in our account without even breaking down why we need to pay that much. We were told that we will receive a proper bill with explanation by post. Never got it. This was passed to LCS and the bill went up to £1750. After chasing them, finally we received a bill for £1500, which does not add up however we tried to make calculations. Even LCS agreed with us. SSE customer service was saying that he has a different breakdown in front of him that we have. Shocking, absolutely shocking to hear that. How on earth SSE did estimations and underestimate our monthly bill for over £100 for 14 month? Is it a joke? And again, we are waiting about 2 weeks to receive "new" breakdown from SSE. What a company, scamming people and even can't explain how on earth we have to pay £1500. I hope it will all finish soon.”

Posted 1 year ago

“Everyone has said this before but I will repeat again - one star is waaaay too much for them. I’ve been dealing with them for nearly a year and they still haven’t resolved my problem. The person who lived in the apartment before me used to pay with SEE so my first bill was with them. As soon as I moved in here I went travelling (so was away for more than half of the month). And yet somehow I’ve received a 92 pounds bill… I’ve been calling so many times and every time they said they fixed the problem and that I’d get a new bill shortly. As you can guess, it never happened and then I had to call them again. Fun fact - I am on hold with SSE right now. I’ve asked a lady if they have London offices where I can have a face to face chat. Her response was “just wait a second” and here were 23 minutes later, still waiting…”

Posted 1 year ago

“The worst company in United Kingdom!! 7 months and still not revolving my problem, only 1 adult and 1 kid live in this house!!! And charge me £400, they eat while taking with you, u need to wait for over 40m and the worst thing ITS NO SOLVED MY PROBLEM!!!!!”

Posted 1 year ago

“If SSE do not hurry up and change my account from Economy 7 to single standard rate I am going to lose my patience big time. I have had non stop issues with SSE since we started with them! First all the issues in regards to our account being in pending status and it took over 6 months to change to active. I’ve now been waiting since February for our tariff to change over. We had our overnight storage heaters removed and normal standard electric heating installed in February. I rang up and changed from Economy 7 to standard single rate and still to this day my App still says Economy 7!! I ring up and I get told to wait another 7-10 days, I have been told this 4 times now and I’ve had quite enough!!”

Posted 1 year ago

“Not even worth a one star, avoid. Second issue since moving out, I was advised I will be getting a refund for nearly £500.00 now I owe them £13.00, how did that happen? I rang to ask and I was advised that I would be wasting my time. 10 times I advised im disputing and still not put through. Got frustrated as I had to wait for 45 mins to get someone to speak to me. It its hilarious how the que for joining them is much shorter doesn't even need 5 mins to get a customer service advisor.”

Posted 1 year ago

“Waiting to find out if I get a genuine rebate got an email saying I could view my new bill online didn’t recognise my password so gave email address to set up a new one four hours later nothing not hiding in junk or spam like their usual bs excuses have to face another hour waiting to speak to someone who has no clue anyway”

Posted 1 year ago

“We're is your customer service, cut off now over 12 times in all? Been left on the phone for days at a time being passed around allday everyday, wen I rang last time you promised me you would not cut me off then you did again, left me with no electricity then it took 2 days of phone calls!!!? Its completely unacceptable I never ever experienced anything like it. Ring up the call centre don't understand English so Wots the point? You have the worst reviews of any company anywhere and do absolutely nothing to change it!!!!! Wen I ring its the same thing over and over again, all I wanted to do is sort out a very simple thing with sse it's impossible enough is enough. I will not being paying my last bill you owe me money.”

Posted 1 year ago

“Joke of a company and the customers service staff need training they steal money out of you account!!!! They just say your meter was broken and it's your fault 😂”

Posted 1 year ago

“The worst customer service that I have ever experienced, and I'm a Virgin Media customer! Received text/e-mails informing me that I needed to supply meter readings, as my smart meters had not been sending them readings since January! Eventually got through to someone after the obligatory 30-40 minutes wait. Was informed that they would try to resolve it through their online smart meter team and that I would be informed of progress. Heard nothing after 48 hours, so phoned them again, with a 40 minute wait and registered a complaint and that I wanted an engineer sent out to physically sort the problem. Was fobbed off and again was again informed that I would be contacted about progress of resolving situation. Received a phone call where I was asked to send, by e-mail, photos of the stickers next to both meters. Was again informed that I would be contacted regarding any progress. Tried e-mailing the personal address that I was provided by one of the managers, but seem to have been ignored. Completely useless shower of clowns.”

Posted 1 year ago

“Phoned to complain about the price of Gas and the cost of living, customer agent didn't want to know, his answer not my problem, our prices are set by Regulator, take it up with them, I said, your great help, asked to speak with a manager, because the agents are working from he said I'll have to get a manager to phone you back. I'm still waiting, my advice, stay well clear.”

Posted 1 year ago

“1 star is way to much but there you go, customer service is utterly crazy were is the customer service in the call centre in Tim buck to were thay cut you off and call you boss who's boss by the way lol. I have rang so many times I have given up know ones knows Wots going on, been on the phone for hours and hours, then get passed around allday. All I wanted to do was talk about my bill it's impossible Wots going on!!? I read all the other customers reviews same thing messing people about why are you doing it??? You left me with no electricity it took 2 days to sort it out thay was just being passed around allday everyday over and over again why!! Had a email saying get in touch I tried for 4 hours but once again nothing why!!!? Its crazy.”

Posted 1 year ago

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SSE is rated 1.1 based on 405 reviews