“How on earth this despicable disgusting company has any good reviews is completely and utterly beyond me. I've never dealt with anywhere so incompetent, inept, disorganised and incompetent in my entire life. You hear bad things about energy providers as it is, and unfortunately they've confirmed this with me 10xs over.
People if you like being over charged, billed incorrect amounts, being left for months without heating and spending an hour on hold before getting through to someone who's going to put you back on hold, cut you off or send you to the wrong department for another wait period - SSE are the one for you!”
“Trying to get a final bill from this dishonest expensive company. Just moved in to this place and saw SSE were the suppliers. Switched to outfox the market
Brilliant customer service and much cheaper. I can’t understand why anyone uses SSE, fools I think and have money to burn
I got no where with SSE to sort the issue and 4 times the bloke in India lied to me about the issue. Four times he lied. Can you believe it
Im not paying them a penny and will wait to go to court with them as they are fraudulent and I have the written proof
Don’t ever use this company”
“Had to go with these clowns for 20 days when I moved into new property waiting for my supplier to take over. They sent me my final bill for 20 days around £150 bit steep when I wasn’t living there but payd it then get another letter saying I owe another £160 so £310 for 20 days and I wasn’t even moved in. You phone up they don’t even understand you then cut you off don’t ring you back complete joke don’t even think about using these con artists”
“SSE are a complete and utter joke. What a waste of time and money on these clowns. Can never get a straight answer, always sending you to someone else and they still can't answer you. 5 hours in 2 days to speak with them. F**king joke. Why do these companies think they can waste peoples valuable time and rip off their hard earned money with what they choose. Estimated i will use over 10,000KWH this year at a cost of £3500, £317 per month just for Electric. i asked for a Pay as you Go metre and now wont return the £317 as they now say its an overdue balance. WTF”
“If I could, I wouldn't put a single star for this company.
I have been charged final bill for more that £70 for PRE-PAID meter!!! Called three times to explain ben put trough from one person to another (today I spoke to five different people!!) and still don't know how someone can be charged for something that it was already paid?!?
First call in August and in December I was told that my query is still in process!!!
Feel robed... The constant anxiety, stress... especially after another letter demanding money...I post a review to at least make others aware.”
“Your location
SSE Airtricity
Since 2013 my average monthly payment to sse gas has been in and around £45.00. On the 23rd December 21. I was informed by letter that this would rise to £310.00 a month (yeah big sudden jump) . The meter was last read October 21. I would like to know why I was never informed sooner about this rise. I think this is a disappointment and a disgrace especially over the Christmas period
how customers are left with the issue of where the the extra money will come from to pay these bills. Still waiting on a manager from SSE contacting me???”
“I would like this complaint to go to the manager of the accounts team.
I contacted the accounts team on Thursday 23rd December 2021 at approximately 14:10 to discuss my final bill where I believe was owed a credit. I have been appalled at the customer service.
I moved from my address on 18th April 2019 and provided final meter readings on the last day.
I spoke to a lady that very politely told me that the cheque had been stopped on 8th December 2021 and she would need to speak to a manager. She then placed me on hold but somehow the music cut out after approximately 10-15 mins and I could hear her at her desk for the next 45 minutes talking to her colleagues about staff being pregnant etc. She then said quite clearly to her colleagues that she had no intention of going back to the caller she had on hold because she couldn't be bothered and that she had gone to the toilet and returned and was going to leave me on hold (the whole time unaware that I could hear her as I was shouting out "hello" with no response. I even set off a siren sound from my phone on the off chance she would hear the sound from her headphones). Hearing this unprofessional person not caring to even deal with the call was infuriating.
So I called through again from another phone, while still on hold... I went through to the accounts team, speaking to someone different and after giving my account number asked to speak to the day manager. I have been put on hold and (thus far while writing this complaint been on hold for 20 minutes).”
“Is one month now I m trying to get bill summary as PDF in my email,cause my account was inactive from the beginning of contract, terrible customer service and instead of their job they pass the case to debt collection”
“I've only been with SSE 2 weeks. And already I've switched over to EDF due to the problems I was having.SSE customer service is disgusting. You get told someone will call you back. But nobody does. Nothing but lies.”
“Usless people lack of the English vocabulary think sse employ people with bad English so there can play thick when owe you money back charged me for gas when I didnt have a gas line to my home only had electricity with them and wouldn't give me my 540.00 credit refund I was owed due to my faulty key meter”
“5 calls later and over 30 minutes on each time, mainly on hold to different departments and I am still owed several £100 in monies taken after I left the property.”
“I moved and tried to cancel my account with SSE It’s been nearly a week there’s no one who can sort out. They has transferred for a lot of numbers I wasted my time. Very disappointed I spoken to some people they have lied to me over the phone , and di not close my account
Very very disappointed with SSE .
I could die on cold weather but never use SSE any more.”
“WORST SUPPLIER EVER !
no electricity for a few days now and they haven’t bothered to send anyone out to fix it. Been on the phone to them alllllllll day and they keep transferring me and no one is doing anything for me. Waste of time can’t stress how bad they are.”
“The worst supplier ever - you call and the customer service reps either put you on indefinite on hold or even hang up the line. Absolutely horrendous. If possible, stay away.”
“SSE…. I’m still waiting for the money YOU owe me it’s been 4 months, ombudsman twice and numerous correspondence between all parties and you still withhold a good amount of money from 2 years over charging.
I really hope you go bankrupt and pack up.
I’m sure managers have had a nice bonus this year on all the money you have stolen from your prey… I mean customers.
Just pay me what YOU owe so I can find a more competent, better ran and cheaper energy supplier.
Donald trump would be more appropriate management for SSE.”
“I've only had my smart meter 48 hours. And it's showing I've used £14 electric in 2 days in a one bedroom flat. I am on economy 7 (which supposed to be cheaper at night) but when I go to bed. And then wake up (7 hours sleep) it's showing I've used £5. I switch on the hot water boiler before I go to bed. And turn it off when I get up. Something ain't right somewhere. How can this be cheaper at night. When I'm just using around £2 in the day? I called regarding this. And was told just ignore it. Because it's still taking the reading from the old meter. And it should be ok in a few days. How ridiculous is this for an excuse. I will cancel my direct debit. And NOT pay a penny until this is investigated.”
“The worst company I have ever had the misfortune to have contact with. ABSOLUTELY DREADFUL. We moved into a property over two months ago and they still can not sort out the account. Wait over 40 mins for anyone to even answer the phone. We have been without power (gas and electricity)for over five days now and no one prepared to resolve this. The coldest weekend of the year with no heating and no lighting, unable to make a hot drink or food. Absolutely criminal.”
“I left SSE in December 2020.
They continued to take payment for gas until March 2021 when I cancelled the direct debit.
Initially they were very helpful and explained there had been a mix up but it was going to be resolved in the next few weeks.
It is now December 2021 and I am still receiving bills threatening legal action for a gas supply that they are no longer providing and haven't been for a year now.
The level of customer service they provide is more or less no existent I appreciate I have left the company but all this situation does is reaffirm that leaving SSE was a good decision and I will not be returning at any point in the future.
This is now escalated to the Ombudsman as it has taken well over the 3 months that it should take for them to effectively handled what should be a very simple task of closing an account.”
