SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 416 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 calls later and over 30 minutes on each time, mainly on hold to different departments and I am still owed several £100 in monies taken after I left the property.”

Helpful Report

Posted 3 years ago

“I moved and tried to cancel my account with SSE It’s been nearly a week there’s no one who can sort out. They has transferred for a lot of numbers I wasted my time. Very disappointed I spoken to some people they have lied to me over the phone , and di not close my account Very very disappointed with SSE . I could die on cold weather but never use SSE any more.”

Helpful Report

Posted 3 years ago

“WORST SUPPLIER EVER ! no electricity for a few days now and they haven’t bothered to send anyone out to fix it. Been on the phone to them alllllllll day and they keep transferring me and no one is doing anything for me. Waste of time can’t stress how bad they are.”

Helpful Report

Posted 3 years ago

“The worst supplier ever - you call and the customer service reps either put you on indefinite on hold or even hang up the line. Absolutely horrendous. If possible, stay away.”

Helpful Report

Posted 3 years ago

“SSE…. I’m still waiting for the money YOU owe me it’s been 4 months, ombudsman twice and numerous correspondence between all parties and you still withhold a good amount of money from 2 years over charging. I really hope you go bankrupt and pack up. I’m sure managers have had a nice bonus this year on all the money you have stolen from your prey… I mean customers. Just pay me what YOU owe so I can find a more competent, better ran and cheaper energy supplier. Donald trump would be more appropriate management for SSE.”

Helpful Report

Posted 3 years ago

“I've only had my smart meter 48 hours. And it's showing I've used £14 electric in 2 days in a one bedroom flat. I am on economy 7 (which supposed to be cheaper at night) but when I go to bed. And then wake up (7 hours sleep) it's showing I've used £5. I switch on the hot water boiler before I go to bed. And turn it off when I get up. Something ain't right somewhere. How can this be cheaper at night. When I'm just using around £2 in the day? I called regarding this. And was told just ignore it. Because it's still taking the reading from the old meter. And it should be ok in a few days. How ridiculous is this for an excuse. I will cancel my direct debit. And NOT pay a penny until this is investigated.”

Helpful Report

Posted 3 years ago

“The worst company I have ever had the misfortune to have contact with. ABSOLUTELY DREADFUL. We moved into a property over two months ago and they still can not sort out the account. Wait over 40 mins for anyone to even answer the phone. We have been without power (gas and electricity)for over five days now and no one prepared to resolve this. The coldest weekend of the year with no heating and no lighting, unable to make a hot drink or food. Absolutely criminal.”

Helpful Report

Posted 3 years ago

“I left SSE in December 2020. They continued to take payment for gas until March 2021 when I cancelled the direct debit. Initially they were very helpful and explained there had been a mix up but it was going to be resolved in the next few weeks. It is now December 2021 and I am still receiving bills threatening legal action for a gas supply that they are no longer providing and haven't been for a year now. The level of customer service they provide is more or less no existent I appreciate I have left the company but all this situation does is reaffirm that leaving SSE was a good decision and I will not be returning at any point in the future. This is now escalated to the Ombudsman as it has taken well over the 3 months that it should take for them to effectively handled what should be a very simple task of closing an account.”

Helpful Report

Posted 3 years ago

“This is one of the worst companies I've had to deal with in terms of customer services. We needed to get the power and heating on as a matter of urgency, and cannot speak to anyone. Expect each call to incur an average of an hour to an hour and a half of waiting, at which point you will either be disconnected without explanation, connected to a service representative who forwards the call to another department or gives you advice that turns out to be incorrect. We just need the power back on, the problem isn't yet resolved and we've an average of 90 minutes per call before being disconnected whilst waiting. Yesterday, we were even forwarded to an answerphone message saying that the department would be closed to calls today. Never use this company.”

Helpful Report

Posted 3 years ago

“Lived in 1 bed room flat. With electric only. And always cared about using electricity. And got. Charge over £350 a month didn't even used heater in that month. And use boiler only twice a week for like 2 hours. And now got a bill to pay for £900+ for 3 months. If I calculate full KW usage since had smart meter. It should come at like £1526 till the last reading. And we have been charged like £1800-1900.. was big mistake to go from key top-up to smart meter.”

Helpful Report

Posted 3 years ago

“The worst customer service i I’ve ever seen i been over 2 our and still not solved the matter”

Helpful Report

Posted 3 years ago

“I wish there was a 0 star rating I could give. This company is the definition of trash! I've been trying to switch over to direct debit for my gas for 2 years since moving into the property, because the current pay as you go system has me paying close to £70 PER WEEK! during the winter! That's £280 per month just for the gas! For a 2 bedroom flat! Understandably at first, they said it was due to Covid-19. But after they opened back up their engineers simply didn't show up twice! Now they're telling me I need to wait until the 5th of Jan 2022 to get my next appointment! Like what! I'm currently on the line with them as they're transferring me back and forth from department to department with neither having a clue of what they're doing. Utter nonsense!!”

Helpful Report

Posted 3 years ago

“By far the worst electric company I've come across. And I'm NOT even with them. Stay clear from these people. Nothing but lies that come out of their mouths”

Helpful Report

Posted 3 years ago

“Totally incompetent. Had to call several times to close my account, stop my direct debit and submit final meter readings. Very long wait times and sent from team to team with nobody being able to help me with this simple task. Thought it was dealt with only to find out nothing had been done. Took me 2 months for them to close my account after I had moved out.”

Helpful Report

Posted 3 years ago

“Stay far far away.. Th8s company use be good over a decade a go.. now they have machines that rip you 9f and turn your credit to debt and after over a month of them blanking my calls and emails to fix it I had to contact the ombudsman who then contacted some unit who got hold of them. They then finally phoned asked for metre details rather than book a engineer too come out and fixed the machine said they'd send £30 credit to shop in zero transaction. But that it wouldn't be there till like 4hours later 7:30pm. Guess what went shop with card got back home put card in machine, to see theres NOTHING ON IT.. amd all the numbers they said to ring if the transaction didn't work have palmed me off!!! Can't wait to just get it through the ombudsman and be rid of them!! Check out their FB page to see how many others put through the same”

Helpful Report

Posted 3 years ago

“SHAME ON YOU SSE Vulnerable Mother & a 4 year old doesn't make the Priority List for a temporary connection while new connection being progressed at a cost to me of £7605 (Seven Thousand Six Hundred & Five) which I have paid SSE turn up on the Monday 15th November 2021 Disconnected Monday 15th November 2021 (same day) I paid £7605 for new connection 16th November 2021 once quote received SSE refuse to provide me with a temporary connection to see us through the winter, so no heating, no light, no cooker, no fridge, no freezer and the list goes on The well being of my whole household is at risk during this Winter as a new connection can take up to 8 weeks, possibly 12 weeks this time of year”

Helpful Report

Posted 3 years ago

“Totally incompetent system and people. I waisted several hours, begging them to finally close my account after I uploaded my meter readings online and contacted them several times, Why or why not upload them both (gas & electricity) meter readings they sent me just the gas invoice, which I settled it straight away, but contacting them 2 times, and waiting several times till I was connected to the right department, telling and retelling my story to the third person, finally (I don't know how) yesterday I manage to finally speak with someone, got the invoice, settled it, then today I got another invoice for £1.29... to be honest as (having smart meters) they were always sending me an estimate, not my accurate usage. When I contacted them regarding this I was told yes, I have smart meters but for any reason, they are not communicating with their system... I'm extremely happy I get rid of them, and I honestly hope I will never ever have to be their customer as their system, their staff, their customer service representatives are totally equal to 0 (yes zero). As yesterday I succeeded to close my account (finally) getting my last invoice and settling it, today I got a call from a "manager" the lady leaving me a voice message asking me to call them back, which when did so (following the menus, making sure I choose the right one) was informed by the system that I cannot leave feedback either because I choose to not leave feedback, either I already left one... So so many wasted hours from my life... They just simply never showed that they care at least a little bit about me, not even when I informed them that I'm a key worker... left 1 star because unfortunately, it's not possible to leave 0...”

Helpful Report

Posted 3 years ago

“Only selected 1 as there isn't a lower option, contacted them on several occasions to change the date of my direct debit because i get paid on a different day every month, and i don't want to miss a payment, to be told i can't amend the date and have to wait till the payment fails. This will cancel the dd their end and i can reset it, when i contact to reset it they say because it cancelled their end it looks as though i have refused to pay and they won't reset it. Because they have refused to reset it multiple times i have now accrued a debt which means i can't pay in full which is the only option they will give me. I have now gone to the ombudsman.”

Helpful Report

Posted 3 years ago

“Terrible company they say I used 372 pounds of gas in 27 days .they can't grasp simple Maths .when I told the rep that my smart meter showed £223:used since April. Which includes the 372 she couldn't understand the simple concept. That it was wrong .They won't let you take the complaint to a manager. Please for your own sanity avoid”

Helpful Report

Posted 3 years ago

“Waiting time is way too long to get in touch with the customer service. Same waiting time between services, the line cut once for no reason. The second time, I was given a phone number which is no longer in use, and transferred to that same number (I've had to queue up again from there). I am now in the queue for the 3rd time and have been waiting for another 10 minutes, which I suspect will double or triple if it's like the previous two times. The fact that this has to be dealt with on work days and working hours only (Mon-Fri 9am-5pm) makes it even less convenient, for the majority of the population, as you can't even consider resolving your issue quickly over your lunch break because of that queuing time. I have also attempted email queries a few times - I am still waiting for an answer on one of my queries from a couple of months ago, and had to wait a few weeks for a previous query, only to receive a pre-saved template answer which did not help resolving my issue.”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 416 reviews