Stacee's Reviews

Name: Stacee's
Rating: 1.18

1.2 Rating 679 Reviews

4 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 1st February 2026

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attempted to return a dress that was supposed to be satin and it wasn’t. Looked nothing like the picture on the model. Didn’t realize this company was not in the United States. Would not allow me to return the dress for a full refund. Recommended me keeping the dress and accepting a 30.00 credit. I ended up donating the dress to a good cause. I highly don’t recommend this website.”

Helpful Report

Posted 2 years ago

“Scammers ask to send measurements then claims dress is “custom” and can’t return.”

Helpful Report

Posted 2 years ago

“UNBELIEVABLY poor customer service. I spent $184 on a custom dress with a nonfunctional zipper. It does not zip down. It does not zip up. I reported the problem the same day that the dress finally arrived in the mail. At first, they offered me a 15% discount on my next purchase -- I was like, are you kidding me, what about THIS purchase? What about this stuck zipper? Why would I order a second time from a company that ships defective merchandise? They made me jump through hoops for 10 days with no resolution. I sent a dozen emails and followed all of their stupid instructions ... for instance, make a video of the zipper NOT working and send it to their customer service team. I wasted my time trying to comply with their demands. Turns out their portal does not even support videos! Submitting a video to Stacees isn't even technologically possible. I now know that they were just buying time in an attempt to make me so frustrated that I go away. They have the audacity to email me a still photo of what may or may not have been my dress on a dress form, saying that the zipper is clearly working as evidenced from the photo. LOL, WHAT? And good luck communicating with them since they're located in Hong Kong and barely speak English. They sign their emails with fake American names. These people are deceitful and underhanded. And now I have to run around at the last minute trying to find a seamstress to replace the zipper. Avoid this scam operation at all costs. They ought to be ashamed of themselves.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM STACEES. Sent us a dress 6 inches too small and refuse to give a refund. Told us to resell the dress to get some of our money back since their mistake would cost them too much money to fix. Totally scammed us out of $123. Just. the. worst.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company. They will not allow you to return anything. Their sizes are not correct and it is one giant scam!”

Helpful Report

Posted 2 years ago

“Ordered dress in standard size, arrived and was vastly different from photo - color wrong, straps different than pictured. immediately requested a return (within their stated 14 day window) and was refused a refund for the return. about a dozen emails later I've gotten nowhere. They're based in China, NOT California. It's a complete scam. SAVE YOUR MONEY AND BUY ANYWHERE ELSE :(”

Helpful Report

Posted 2 years ago

“STACEE'S DOES NOT abide by their own return policy plastered on their website as HASSLE-FREE RETURNS!! THEY ARE LIARS!!! DO NOT PURCHASE FROM THIS UNETHICLE, DISHONEST, GARBAGE COMPANY!”

Stacee's 1 star review on 29th August 2024

Helpful Report

Posted 2 years ago

“My daughter ordered two dresses from this company. She has been trying to return it. They do not fit. The company even asked for a picture of the item on her body who does that it doesn’t fit. It would not be an appropriate picture to send. She has been communicating back-and-forth, trying to get them to send her information to return the product. There has been no resolution do not order from this company. They do not take returns. If you read all the reviews I wish she did because it states that they do not take the returns even though they say they do , I’m wrong and hopefully eventually they take it back but it doesn’t look like it’s going in that direction and spent up to $400 on these two dresses”

Helpful Report

Posted 2 years ago

“Do not order from this website, they lie to you about the return policy. Dresses do not fit like it show in chart they take their time answering and then they said “ we can’t return the dress” my daughter and I are stuck with a dress that doesn’t fit!”

Helpful Report

Posted 2 years ago

“If I could give negative stars I would. I ordered a standard size 12 bridesmaid dress yesterday with rush shipping for $135. Today I was able to get my current dress altered in time. When I contacted to cancel the would only refund 90 percent of the dress amount. States their cancellation policy which I never noticed during checkout. I ordered less than 24 hr ago. It is a disgusting business tactic and I will never recommend anyone to their website.”

Helpful Report

Posted 2 years ago

“Avoid this company at all costs, they sent faulty dress and refused to accept the return or process a refund. The dresses are poor quality and don't justify the price tag. Save yourself the hassle.”

Helpful Report

Posted 2 years ago

“Con merchants don’t use them we are 83 had us over for £130”

Helpful Report

Posted 2 years ago

“This company will cheat you and lie. Beware! Beware! Beware! They will not accept returns like their website says. They are not based out of California. They are based out of Hong Kong! They cheated me out of $402. They sent me a subpar dress that did not fit and one that was poor quality. I would advise you strongly not to order from this company.”

Helpful Report

Posted 2 years ago

“Stacees is a rip-off. I ordered a dress for $159, and though it fit, it looked matronly and not the look I wanted. I asked to return the dress for a full refund. Stacees ignored several of my requests, then said that shipping was expensive so I could keep the dress, sell it myself, and order another dress for $50. I DID NOT NEED NOR WANT another dress, so I refused and asked to return it for a full refund. Again, they ignored me until I threatened to post negative reviews. Eventually, they said they would refund $40 and I should sell the dress myself. What a terrible company with horrible customer service; they basically stole money from me and they lie on their website saying you can return items for full refund. Instead, I bought a beautiful dress from Azazie that is lovely, as is their customer service. I WILL NEVER DO BUSINESS with Stacees. Rip-off!!”

Helpful Report

Posted 2 years ago

“SCAM SCAM SCAM, this company charged me and never delivered my wedding to my house. I can’t believe this company is still up and hasn’t been banned.”

Helpful Report

Posted 2 years ago

“SCAMMERS, actually IMPOSSIBLE to deal with. Refuses to fulfill return policy. Do NOT order from these sick idiots. Literally in the policy says they pay for return shipping back and refuses to pay for shipping and only wants to offer a fraction of what the dress costs. I couldn’t even wear the poorly made dress to my prom it was so bad.”

Helpful Report

Posted 2 years ago

“All is going wrong . No parcel , no updates , lack of care for customers. After buying 10 dresses I would expect better . No compensation for my stress , time and extra money spent for an item that I pay if already”

Helpful Report

Posted 2 years ago

“absolutely awful horrible do not order. will not return cheap quality absolutely AWFUL”

Helpful Report

Posted 2 years ago

“Do not buy from here. I recieved my order and the dress is not the same as the one advertised on the website. The product is defective and there are a few problems. The sleeves are wonky, the breast pads are also wonky and a missmatch colour to the dress, the stitching isnt to a high standard and also the dress has a very long train which is not shown on the picture advertised. My order was for a standard size 10 dress, they asked me for my measurements via email after I placed the order so I gave them. I have emailed and explained that the dress is not as advertised on their site and also sent them pictures showing the dress being the wrong fit and style along with it being poorly made and the dress being poorly made wuth the defective issues. They are trying their hardest to stop me having a full refund because they've said its custom made...however I didn't ask for a custom made dress I ordered a standard size 10. There was an option for a custom made dress which cost more..I explained that they contacted me and asked me to confirm my measurements I didn't ask for a custom made one. They have said that the shipping will be too much for them to return it or I am to pay them extra money so they can make another one. This is completely unfair. Do not waste your money this place is a scam.”

Helpful Report

Posted 2 years ago

“I would never ever buy again from Stacees. Return policy is the worst. They don’t accept returns even though it doesn’t fit you and after providing all proofs. Very bad customer experience.”

Helpful Report

Posted 2 years ago

Stacee's is rated 1.2 based on 679 reviews