Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and easy to install.”

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Posted 2 years ago

“I am very pleased and happy with the service I received from Starfire. I would recommend them to everyone. I had an issue with my rocks and they did everything to make sure I got the correct ones. I was extremely happy with the time and care they took to help me! Thank you Steven and Amelia!”

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Posted 2 years ago

“Great people to do business with”

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Posted 2 years ago

“Still waiting on 1/2 my order that was placed in September 2021. They keep giving ship dates and when that doesn’t happen they don’t communicate.”

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Posted 2 years ago

“I love the fire glass that I purhcased. It looks so good in my fireplace box.”

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Posted 2 years ago

“Took a little longer than I expected to arrive. With Covid and personnel problems I understand”

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Posted 2 years ago

“Good quick service High quality product”

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Posted 2 years ago

“1 - AWESOME HIGH QUALITY product !!!! 2 - Order & shipping status some of the best I've experienced since this damndemic started. 3 - Extremely fast FedEx shipping. I don't reply to many of these survey requests, but you deserve this - 5 STARS!!!!”

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Posted 2 years ago

“Ordering was easy and delivery timely.”

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Posted 2 years ago

“The length of time getting here was a little frustrating but somewhat understandable”

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Posted 2 years ago

“I still have not received my glass Poor service.”

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Posted 2 years ago

“WORKS PERFECTLY!! WISH THE SIDE PANELS WERE LONGER THOUGH”

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Posted 2 years ago

“Our fire pit came ahead of schedule and was delivered by friendly and helpful truck driver. Great communication from star fire shipping g too. Thank you!!”

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Posted 2 years ago

“I’m a question asker kinda guy, and your service reps were great (and patient) on the phone. Thanks.”

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Posted 2 years ago

“👍”

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Posted 2 years ago

“5 Stars for Mitch his customer Service was outstanding!!”

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Posted 2 years ago

“Love the glass pieces and quick delivery”

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Posted 2 years ago

“3 month back order with very poor communication. R&L carriers was supposed to deliver today, but rescheduled without telling me. Very disappointed in unprofessional customer service from both supplier and shipper.”

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Posted 2 years ago

“Perfect. Just as expected! Quick shipping too!!”

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Posted 2 years ago

“Easy to order and even though there was a wait it wasn’t very long before the logs came. They are beautiful! The old ones were really blackened and deteriorated.”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews