Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Starfire Direct Reviews

4.4 Rating 1,619 Reviews
83 %
of reviewers recommend Starfire Direct
Company Reviews Product Reviews
2,427
 Questions Metrics
4.4
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Starfire Direct Reviews
Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Donna Leake
Verified Buyer
“The reason why we chose Starfire Direct to purchase our Fire pit was because the reviews. It’s important to us to have a company’s customer service help whenever needed. Starfire Direct has been nothing but polite, friendly, informative and professional since the day we decided to purchase our fire pit with them.”
Helpful Report
Posted 2 years ago
George Rissky
Verified Buyer
“Despite my specifically asking for the longer hose when I made the order, because my gas comes in on the left and the controller is on the right, you sent the regular length hose which is way too short. Now I have to run to the hardware store and purchase what you were supposed to have sent. I had to wait over 2 months because of the supply issues and now you screwed up the shipment. Thanks.”
Helpful Report
Posted 2 years ago
Jeanette Lund
Verified Buyer
“Our new fire pit looks beautiful with the fire glass and lava pebbles.”
Helpful Report
Posted 2 years ago
Brent Kahmann
Verified Buyer
“***** Fast & exactly as described! Thank you!”
Helpful Report
Posted 2 years ago
Cheryl Chaben
Verified Buyer
“I was charged and never received my order.”
Helpful Report
Posted 2 years ago
Janiel Martin
Verified Buyer
“I have called and left messages 6 times and nobody has returned my call! !! I ordered this the last of November and have not received it yet!!”
Helpful Report
Posted 2 years ago
Chris Carter
Verified Buyer
“Great product fast delivery.”
Helpful Report
Posted 2 years ago
Suhaila Rashidzada
Verified Buyer
“Great service!”
Helpful Report
Posted 2 years ago
Edward Martini
Verified Buyer
“The CalFlame cover arrived on time and intact. Cover was well packaged, and is good quality. I highly recommend as replacement for all Calflame Grills.”
Helpful Report
Posted 2 years ago
Jay Urich
Verified Buyer
“Excellent service, prompt shipping, and awesome communication. The products were well represented, and just what was needed.”
Helpful Report
Posted 2 years ago
Kurt Uebelhoer
Verified Buyer
“I got my order, 6 days late!”
Helpful Report
Posted 2 years ago
Linda Healey
Verified Buyer
“Easy to order and shipping is quick. Great product and company!”
Helpful Report
Posted 2 years ago
Michelle Kiernan
Verified Buyer
“Starfire Direct was great to work with on the purchase of a Real Flame electric fireplace that was back ordered. We couldn’t be happier with the fireplace, and the customer service was exceptional.”
Helpful Report
Posted 2 years ago
Jerry Cooper
Verified Buyer
“Steven Kinsey gets a 5 out of ! Great service. This is a tricky biz for customers to learn all the components to the switch from wood to gas in the fireplace, and Steven answers all the questions effortlessly, as well a communicate the timelines, etc. Our install is next week and we are excited.....”
Helpful Report
Posted 2 years ago
Deb Brown
Verified Buyer
“Beautiful & shiny as pictured!”
Helpful Report
Posted 2 years ago
Randy Baer
Verified Buyer
“Everything was perfect. It was as if I had been talking to Steven for a week he new just what I wanted . Then jumped right in there to take the order and got it shipped. Top notch!”
Helpful Report
Posted 2 years ago
Marcie Venable
Verified Buyer
“We love them and they are beautiful in our fireplace. So pretty.”
Helpful Report
Posted 2 years ago
Shirley Mechem
Verified Buyer
“I had no issues with Starfire Direct and felt their communication was great about my order. Unfortunately, my item came very damaged (scratched and dented) and I had to refuse delivery. UPDATE: They communicated within a couple days and had contacted the producer of the item. I got a new one sent within a week to replace the damaged item. They stayed in touch throughout the whole process. Great job!”
Helpful Report
Posted 2 years ago
Michael Metzger
Verified Buyer
“The shipment went out 2 days after I was told it was going out. I had to reach out to follow up and check on status to prompt the product to ship”
Helpful Report
Posted 2 years ago
Charles Brown
Verified Buyer
“Got ours very fast ! It seems like really good quality! Just testing now . Thanks Star fire!”
Helpful Report
Posted 2 years ago
Starfire Direct is rated 4.4 based on 1,619 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request