Staysure Reviews

Name: Staysure
Rating: 4.59

4.6 Rating 4,669 Reviews

92 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.6

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have taken out annual policy with Staysure for the last few years, the last 2 years we have not used the cover at all because of Covid . Our policy will come up for renewal in October and I am wondering what sort of offer we will get seeing that people who only insure for the period they are away are reportedly getting their cover moved if their holiday is postponed. We think Staysure are usually fair, but we will see.”

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Posted 4 years ago

“Very supportive and attentive whilst exploring options, giving you what you need at reasonable cost”

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Posted 4 years ago

“After taking my policy out we then found out 3 weeks before our holiday that due to covid it had been cancelled so I got in touch with staysure to be told if we didn't take a holiday before the policy ran out there was nothing to be done and we would loose our money so no I would never take another policy out with staysure why you could not run it over to 2022 is beyond me while this pandemic is still ongoing I have been told that other insurance companies have let people use the insurance for 2022 we will not be using staysure ever again”

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Posted 4 years ago

“Very helpful staff sorted queries out promptly”

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Posted 4 years ago

“Easy to arrange and very easy to change if need to. And they keep you informed”

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Posted 4 years ago

“Travel insurance deferred last year for one year . This year credit voucher given for use within next three years. Couldn’t ask for more.”

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Posted 4 years ago

“They explain everything easily, no hassle, good price. I have been a customer for a few years now, they are so helpful and friendly.”

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Posted 4 years ago

“When we needed to claim, the process was simple and everyone at staysure were polite and helpful. The claim was settled very quickly.”

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Posted 4 years ago

“Excellent price and customer service is second to none. Have recommended to family and friends.”

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Posted 4 years ago

“Staysure are an established company and I am very happy with them”

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Posted 4 years ago

“Found them easy to deal with”

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Posted 4 years ago

“Have been with Staysure a number of years. having tried others and found them the best of the bunch”

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Posted 4 years ago

“I had my holiday cancelled due to Covid and they refused to refund any of the money. Would only offer a £13.51 refund or 20% towards another quote in the future. It was the First and Last time I use your company, I basically paid you for nothing. I did forward this to Ombudsman and it seems you have the letter of the law on your side...Well Done!”

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Posted 4 years ago

“My advice would be to stay well clear of Staysure as they cannot be trusted to pay out. Terrible experience, they changed the goal posts after purchase. We got our money back via credit card company in the end. Will never buy a Staysure policy again.”

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Posted 5 years ago

“This a great story Ok my mum of 81 took out insurance with this company back last year when COVID hit we asked for a refund or part refund they said no we could extend the cover but no refund then this year in the middle of a Covid 19 They took at 236 ish pounds from my mothers card when challenged on this they said it’s automatically renewed well it would be as most of the people they insure are older so when asked for complete refund they said no we will only refund the money less 25 pounds charge we accepted this filled in form and waited 14 days they say it will take after this period I phone them and was told they would do a bank transfer however it will take 15 working days to do I ask to speak to a manager and was told someone will call you back within 3 working days then he said but the manager has said he will only tell me what the customer service guy had said so basically no point in him phoning me he said I have said I will write about this on every social media site I can find until they return my poor mums money so please be careful if your older parents or family are thinking of using this company as they are awful”

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Posted 5 years ago

“Great company very competitive prices for the level of cover they offer, Agents are always lovely to deal with and very knowledgeable and always find out what I want to know if they don’t know of the top of their head”

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Posted 5 years ago

“When I did not renew my policy I was telephoned by staysure and offered a deferred policy which they implied would be a lot cheaper than taking out a new one. It was mentioned if I later found out i did not need it I could get a refund but it was not made clear that had to be within 14 days. When I asked for a refund which was after 14days I was only offered a voucher against future insurance which I have no need for. Totally conned by high pressure sales”

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Posted 5 years ago

“I booked travel insurance for a trip to Argentina and paid my money on 4th March 2020. Argentina closed its borders on the 14th March and BA cancelled my flight. Staysure basically told me I took out insurance during the pandemic so would not pay out. I entered a contract with the on the 4th, they took my money knowing they would not be honouring the cover.. Shame on you”

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Posted 5 years ago

“Mum took out a annual travel policy last November, unable to travel since March she was refused a pro-rata refund or extension of her policy, £400 down the drain for a oap.”

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Posted 5 years ago

“Slow at everything. Don’t answer the phone, even after 45 mins on hold. 8 weeks to get back to you if you complain. It seems they do everything to avoid helping you, even when you are stranded overseas. I just think it’s really poor. Even taking into account the Covid-19 situation. Can’t think of anything good to say about this company.”

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Posted 5 years ago

Staysure is rated 4.6 based on 4,669 reviews