STCW.Online Reviews

Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.80

4.8 Rating 4,562 Reviews

97 %

of reviewers recommend STCW.Online

Company Reviews

Metrics

4.8

Based on 4,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The movie previews aren’t necessary and waste time. The courses are overpriced and contain just mostly common sense information. But it’s fortunate for this company that we aren’t given a choice.”

Helpful Report

Posted 11 months ago

“I took the test and no certificate was recieved i had to redo. That so inconvenience.”

Helpful Report

Posted 11 months ago

Hello Ribone, sorry you had a bad experience. The course requires a stable internet connection and in case of a hick-up may cause an error. Unfortunately this is out of our control. Safe sailing and hope to see you back. Kind regards, John & STCW team.

Posted 11 months ago

“When I was writing the test it kept on getting stuck,and I kept receiving messages that I passed the exams whilst m still writing”

Helpful Report

Posted 1 year ago

Hello Buyisile Pretty, we are sorry you had a bad experience. Technical errors mainly occur when there is no stable internet connection which is essential to take our courses. Hope to see you back and safe sailing! John & STCW.online team

Posted 1 year ago

“The course felt rushed because videos gets cut of no rellavant info But Good prices!”

Helpful Report

Posted 1 year ago

Hello Christiaan, sorry you feel that way. Safe sailing and kind regards, John & STCW.online team

Posted 1 year ago

“The course is very good and easy. What I don't like is the certificate; it should include more personal information as the passport number”

Helpful Report

Posted 1 year ago

Thank you for your comment Diego, appreciated. Adding a passport number or ID is not allowed by the authorities. Reason for this is simple. When the passport renews it might have a different number. Therefor the certificate would become invalid. Safe sailing and kind regards, John & STCW.online team

Posted 1 year ago

“I completed the course and downloaded the certificate, but my employer can't verify it and now it seems like I have committed fraud. Can you please fix that as some of us do this on a deadline.”

Helpful Report

Posted 1 year ago

“Thought the course was very short for what it was and for the price . Could of had more information”

Helpful Report

Posted 1 year ago

“everything was good. The only thing was I had to write to get my certificate on Security Awareness and it didn't arrive to my email within 24 hrs how the webpage said.”

Helpful Report

Posted 1 year ago

“To expensive for the content”

Helpful Report

Posted 1 year ago

“Found it hard to go back through the course noted after a failed test. Also the chemical burns question gave me incorrect for all 4 options.”

Helpful Report

Posted 1 year ago

Good day Jochem, thank you for your review and sorry to hear the First Aid course didn't match up to your expectations. Although the course has been audited and approved by several authorities, our development department will look if navigation can be improved. Best regards and safe sailing! John and STCW.online team

Posted 1 year ago

“I took the safety officer on board course. One of the questions was what percentage of accidents are caused by human error. In the course it said between 60 - 80% but that answer wasnt available and when i selected the nearest answer to it i got wrong answer. Please provide correct info fo the questions being asked.”

Helpful Report

Posted 1 year ago

Thank you for your review, we really appreciate it. We will pass on your remark to our development department and correct it if required. Kind regards, John & STCW.online team

Posted 1 year ago

“I paid two time for one training I didn't realize, I lose 99 dollars but I got what I wanted it”

Helpful Report

Posted 1 year ago

“I think the material, the videos are so outdated - it is painful to watch them just refilm them please”

Helpful Report

Posted 1 year ago

Good day Sonora, We are sorry you feel that way. Some video's might seem to be outdated, capturing the essence has remained the same; Teaching and explaining human behavior during emergency situations. Thank you for taking several courses with us and we hope to see you back. Safe sailing and Happy Holidays! The STCW.online team

Posted 1 year ago

“In terms of purchasing and studying the course it is very straightforward and well organised. However, the phrasing and content of assessment questions seemed to be all over the place. Information that wasn't included in the chapters was then questioned and missing punctuation and vague phrasing made the exam section ultimately confusing.”

Helpful Report

Posted 1 year ago

Thank you for your review, we really appreciate it! And sorry if the course did not meet your expectations. Things are always open for improvement and we would be very thankful if you could send us some specific errors you are referring to. Kind regards, John & the STCW team

Posted 1 year ago

“A lot of login issues but thanks ro Emil for help patience and”

Helpful Report

Posted 1 year ago

Thank you for your review, appreciated and good to know you managed, kind regards, John, STCW online

Posted 1 year ago

“so so. Didn't feel like I learned anything by being able to click through, sit exam and pass without reading anything”

Helpful Report

Posted 2 years ago

Thank you for your review Anonymous, we greatly appreciate it! It is good to hear your knowledge was adequate to cope with the course content. Some however are less lucky and have to make an effort gaining new competencies. The STCW.online team

Posted 2 years ago

“Some answers were unclear and another did not allow me to check off resulting in a wrong answer.”

Helpful Report

Posted 2 years ago

“Finished my course and havent received my certificate still waitng for the email”

Helpful Report

Posted 2 years ago

“wrong class labels on some slides”

Helpful Report

Posted 2 years ago

“The plus is that the course is convenient to buy and can be completed quickly. The quality of information is useful but ofcourse very dated. The part I don’t like is charging 25 euros extra for a hard copy of the certificate stamped and signed. This should be included in the price as it’s not cheap for what it is.”

Helpful Report

Posted 2 years ago

Thank you for your review and sorry to hear you had a bad experience. Our course content is updated regularly, approved by several Flag state authorities and audited with intervals by them. You also may find our pricing to be quit competitive . Our certificates are mailed as PDF and may be printed by the participant at any time. Hard copies on request are send worldwide with Track & Trace at cost. We hope this addresses you findings and look forward to see you back! The STCW.online team

Posted 2 years ago

STCW.Online is rated 4.8 based on 4,562 reviews