“The stickers we ordered were of an excellent quality but what lets the service down is the length of time it takes to get the order completed and shipped, and the only form of communication is via a message service. It is a small business so be mindful of this when placing a large order.”
“Absolutely rubbish
Gave me stickers that were x 10 too big
Came two weeks later after I told them I needed it expressed
Poor costumer service n contact
Use Avery if you can”
“Perfect product but mind-bogglingly SLOW service. Absolutley out of touch with the real word in terms of speed of service. I'm sure they have their reasons but not workable for us, so we'll be sourcing elsewhere in future, sorry.”
“Lied to me about turn around time, when I went to cancel it because it had now been well over a month since the order, they suddenly were doing it straight away. Then I don't know what happened with the delivery but I waited in and nothing came. They told me it was being kept somewhere to be collected (very annoying as I paid for delivery) yet no one could tell me where it was being kept. When this was brought up as I quite rightly asked for a refund, they refused and seemed insulted I dare to question them. Appalling service.”
“Terrible quality, I don't recommend the to anyone. It was clearly an aluminium stamp from the website but somehow in the small print it was saying that it was vinyl painted with a metal colour. Also, I have created the design for the stamp where I could see all words on the screen but after printed it was impossible to read it, so small it was.”
“So far I have been waiting 8 weeks for my order with no contact from these people whatsoever. I can't find anywhere to contact them either so basically I'm in limbo. Site says 7 days delivery which would be perfect but now it seems like I've just thrown my money away. Says I'm no.22 in the queue which is exactly the same position I was in 10 days ago.
Would be nice if someone was to contact me and let me know what is going on. Seriously this is no way to run a business”
“My product labels came out perfect, the software was easy to use and the advice given concerning the use of Canva was spot on.
Delivery was quick also! So thank you.
This will now be my official label provider :)”
“Placed my order in December and it arrived on 14th March! Communication was terrible, no number to reach these guys on just an in order messaging service in which response times were terrible! I’ll be finding a new supplier for future orders!”
“I'm really happy with the cosmetic stickers I got from Stickythings Limited! The quality is great, and the prices are awesome. Plus, their printing options are super flexible! I've ordered before, and I'll definitely be ordering again.”
“Thank you for all your help to print my labels. I’ve used Stickythings a few times now and your service and quality has been exceptional! On this particular occasion, your responses really helped to provide the reassurance I needed for my new design. Will definitely stick with you going forward!”
“I am a graphic designer that outsources print. I have never left a negative review before this one.
I was initially quoted 7-10 working days for a small order. This was OK as it was for a friend who had a bit of time. I had a feeling the Stickythings order was going to be longer so I ordered the same print run elsewhere. It turned up well before the Stickythings order, which arrived after 15 working days.
The Stickythings order was not opened for a few weeks (to avoid any possible damage to the print) as the other run was being used. When it was opened, it was clear it was short. 2 x 500 labels were ordered which were to be used on tins (one label on top, one on the bottom) The top looks fine quantity wise but the bottom label was missing around 350 labels. So only c.150 tins could be completed. This makes the labels used incredibly expensive per unit! I even pointed out that the packaging the order was sent in looked unlikely to be able to hold the correct quantity.
I raised the issue with Stickythings and have received nothing but fob - off replies…. I’ll check with Matt; I’ll get back to you asap blah blah blah.
I’ve been holding off writing this as I don’t like to publicly knock businesses and hoped they would at least communicate with me. But it’s always me chasing them and as we approach 6 weeks since I raised the issue, my patience has worn thin. It is clear they have no intention of trying to resolve this.
What’s so frustrating is this whole rigmarole could have been very easily rectified by sending out a few hundred labels. Which let’s face it, wouldn’t cost much in terms of materials. I’m not even asking for a reprint that would add to costs. I’m just looking to receive what was paid for. Though I’m sure it will be viewed as my fault for not checking the order immediately....
I would strongly advise anyone looking to order from Stickythings to think twice. They are good at taking money but truly awful to deal with if you have any issues.”
