“I have a very small critique, first off I love the watch but there are suggestions, the links feel a bit cheap, I’d like the watch links to carry a little more weight. I wish the case was a little smaller like a 40.5mm, I wish the lume was a little stronger, but I think these suggestions would take the watch to the next level.”
“One Sale Lost
I recently purchased a Tuskegee 581 Aviator via an ad I saw on Instagram. Order# 1174097. I received the watch from Stuhrling and was happy with the look and feel. The next day I noticed the watch had stopped running. When I gostled the watch it would start running again and then stop at some point once I took it off. I Called customer service and sent the watch back for what I thought would be a repair or exchange. A couple days later I get an email saying my money was refunded. No sure why I was not offered a replacement or a comparable time piece instead. I have purchased 3 Stuhrling watches over the past few years are are very satisfied with them all. I needed a watch for work and I eventually purchased a Citizen watch on Amazon.”
“I Purchased five Sturhling watches. Two have to be returned. One had a faulty movement, I fully understand this, as I worked in the watch industry before retiring and I understand that even in the best movements there is always some failure rate. But the second watch I returned had bubbles on the case. How can this be if it’s made of stainless steel? It must be cheap alloy plated with chrome or something. I read the descriptions again. They say that the case back is made of stainless steel and so is the bracelet. They do not mention the actual case - rather slippery I think. If you’re not making your cases of stainless steel you really do need to or make it clear that they all chrome plated alloy or whatever.
To be fair you did agree to repair the watch and after I complained about the shipping costs on two returns you did agree to pay return shipping so I have to say your service is good. I hope my other watches will be OK and not have a similar bubbling problem on the case.
From a design perspective I think you watches are superb and the quartz movements that you put in them are very good quality companies like my Miyota and Ronda. No complaints there.
Also, my name is Gary Lane not Dary Lane – I think I’ve given this feedback to your company three times now”
“I really like the look of my watch, its exactly what I hoped it would be. The only knock is that the movement is quite loud. Other than that its great, it has a really nice leather band..”
“I bought the 25mm case Aviator watch. Well packaged and presented.
I was disappointed with the silver numerals. They cheapened the loom of the watch.”
“Excellent watches! Affordable but I do advise when you purchase outside the USA you do bare in mind you will have to pay tax. Stunning looks for little money (champagne looks for lemonade money truly). I have 3 now and will purchase more I can assure...”
“Ordered a Sturhling Depthmaster and loved it so much I decided to purchase the Regatta XL. Their customer service experience has been amazing! Emails right away welcoming me to the family and willing to do anything they can to help with my order.”
“Companie care in mod evident pune pe primul plan seriozitatea angajamentelor si satisfactia clientilor. Doreste fidelizarea cumparatorilor si manifesta deschidere la critici ori propuneri.”
“Regatta 395 hermoso reloj, único detalle, el Brazalete es de eslabones huecos, se siente desvalanzeado y no esta bien disimulado, yo comprare uno solido para volver casi perfecto mi regatta.
Beutifull watch, but the bracelet is not solid, I going to buy a good Bracelet for make my regatta in an almost perfect watch”
“Hi, I own a clock company in Ventura county over 35 years, I have been buying stuhrling watches since tim Temple on shop nbc watch shows back in the 90, your leather bands are very high quality, and you people are famouse for your beautiful faces you make for your watches or high end. I have a bout 12 stuhrling watches right now. Thankyou Mike Brindley CEO”
