“Swinton bikes what a joke ! I have a multi bike policy and removed a 1200cc bike and a 1000cc bike then asked to put on a 125cc just a laugh bike really zip into town etc sorry sir you multi bike policy wont allow that bike. a 125 ? are you joking having already had to change insurance in January as the then multi bike policy wouldn't allow a 17 plate bike bearing in mind the 125 is a 23 plate. ok quote me for the 125 then 56 years old 40 years experience full no claims on the multi bike policy . wait for it ......over £500 ? I insure a 23 plate 1000cc sports bike for less ! Swinton you have lost the plot and a return customer. Needless to say the 125 is now insured with another company.”
“absolutely dreadful service. please don't even consider using Swinton. massively frustrating experience with a customer service team that are seemingly incapable of understanding your requests.”
“After weeks of exchanging emails I have decided to cancel my new car insurance with Swinton
Firstly I cannot understand why they asked for so much proof of existance just for a cheap insurance on a cheap run around car
We have been getting car insurance for 45 years with lots of different cars and different insurance companies
We have never felt like we were being interrogated as we have with Swinton
We were asked for photos ( back and front ) of both driving licences
Digital PDF versions of both our driving licences downloaded from the government website
Photos of page one and page two of the V5C document proving we owned the car
A utility bill from the previous three months proving we live at the address on the policy, Which was clearly shown on both driving licences and the V5C
A typing error on the original application showed our street name twice
On the cars V5C it showed the correct address with only one street name on it
We were informed that Swintons FRAUD SQUAD were looking into this
Perhaps if the call centre had been in the UK the staff would have realised this simple error,,,,when I tried to explain this to the call centre person she either couldn't or wouldn't accept that all they had to do was delete a line of text on the policy
After three vweeks of frustration I have cancelled this new policy and to add insult to injury they have charged me a £50 administration fee !!!!!
I will never deal with Swinton again and I will be advising anyone I can never to have anything to do with them !!!”
“It was a good service in general, but unable to give a competitive prices as compared to many other companies. Its best negotiation about10/15%discount”
“Very difficult to contact and also to speak to someone who actually understands insurance.
The person I spoke to was uncooperative and very bland, when I asked her why Swindon would not renew my Home Insurance after 19 years, she didn’t know!
I had very little notice about 17 days, your letter didn’t arrive until much later than the given date.
Upon investigations with ABI and other such bodies it would appear that because we live in a 400 year old Grade 2 house, many companies are employing various terms and conditions and some are reluctant to insure these properties. In my wildest dreams I cannot imagine that since Swindon renewed my policy last year they didn’t know that what would happen this year. Normal Insurance etiquette would have been to have let us know this earlier.”
“Been on hold with this company for the last 36 minutes to be passed to 4 different representatives with each one saying 'Oh, I don't deal with that' Absolutely appalling service.”
“Oh please never use this sc*m insurance, so much cost!! Changing address costs almost £400, and just wanting to cancel this insurance requires paying £40. Horrible costs!!! How could it be??? Save your money!! Be careful!!”
“Been with Swinton for many years over 8
Got terrible. Calls are transferred to India
A couple times they put the phone down . This was English operators but from India not much better
My insurance cover went from £350 / £370 to £500 . Ask for a new policy by phone was told £500 without explanation
Got a renewal for £600 . I got 20 year's no accident no claim . Went to a new company £ 350 .
Run away from this cowboys.”
“I have tried twice to discuss renewing my policy, and both times , have spoken to someone in South Africa , with very basic knowledge. I have now cancelled. Why don’t you use UK operatives? Thank God I’ve never had to make a claim! I would have no chance of getting it sorted!”
“got a quote for my car over £1100 for single driver got cover for £428 for myself and wife.Where do they get their prices fromalso i have house insurance with them that i will be changing when renewal comes”
“Worst company ever! Tried to claim 27/12 was given a ref and promised a call back. All xmas period spoke with staff who dont have a clue terminate the call on you. Paid to do the work myself now - waste company put through complaint and offered me £25 compensation ! Avoid this company !!!”
“They cut my car inurance with no warning they said i never paid my bill which it went out every month now they want me to pay over £500 to get it back”
“I have tried to make an enquiry about an issue. They said someone would ring me back. Which they never did. But not before they hung up on me 3 previous times, when I mentioned I had a stammer, & one even asked what appliance is a stammer.”
“Unfortunately, my experience with this finance company was quite disappointing. Despite promises, the services offered fell short, and canceling was met with threats that affected credit scores. Even for minor amounts (£25), their aggressive pursuit via debt collectors was unsettling. Overall, their lack of ethics and poor service make them highly unrecommended.”
“i am disgusted with the service. I have spoken to advisors to renew my policy.
They agreed a new price but did not bother to set up a direct debit. This is their department not mine. I spoke to advisors on 3 occasions, I don;t think they actually understood what they had to do.
PLEASE DO NOT RENEW WITH THIS COMPANY.
Julie Timson
I would like a call back to set up my direct debit as I am fed up of trying to get through.”
“Poor customer service and unexplained extra charges. I had my renewal price and found that the premium had increased more tha expected then, in addition, an extra, non refundable charge was added due to an ongoing no fault claim. I also find that the contact telephone number is a chargeable number which led to my phone bill increasing by £30 due to waiting time on the phone. One call lasted 50 minutes which is unacceptable.”
“Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application.
They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest.
I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle.
Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you.
I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense.
They are a total rip-off company and I'll complain to Compare the Market about them.
Stay clear!”
“I received my auto renewal which was more than double the previous year despite nothing changing! I phoned to cancel it and was told they couldn't find a cheaper insurer. I went online to the price comparison sites and found motor insurance for £575 instead of the £1272 that Swinton wanted. DO NOT TRUST THIS COMPANY!”
