“Very difficult to contact and also to speak to someone who actually understands insurance.
The person I spoke to was uncooperative and very bland, when I asked her why Swindon would not renew my Home Insurance after 19 years, she didn’t know!
I had very little notice about 17 days, your letter didn’t arrive until much later than the given date.
Upon investigations with ABI and other such bodies it would appear that because we live in a 400 year old Grade 2 house, many companies are employing various terms and conditions and some are reluctant to insure these properties. In my wildest dreams I cannot imagine that since Swindon renewed my policy last year they didn’t know that what would happen this year. Normal Insurance etiquette would have been to have let us know this earlier.”
“Been on hold with this company for the last 36 minutes to be passed to 4 different representatives with each one saying 'Oh, I don't deal with that' Absolutely appalling service.”
“Oh please never use this sc*m insurance, so much cost!! Changing address costs almost £400, and just wanting to cancel this insurance requires paying £40. Horrible costs!!! How could it be??? Save your money!! Be careful!!”
“Been with Swinton for many years over 8
Got terrible. Calls are transferred to India
A couple times they put the phone down . This was English operators but from India not much better
My insurance cover went from £350 / £370 to £500 . Ask for a new policy by phone was told £500 without explanation
Got a renewal for £600 . I got 20 year's no accident no claim . Went to a new company £ 350 .
Run away from this cowboys.”
“I have tried twice to discuss renewing my policy, and both times , have spoken to someone in South Africa , with very basic knowledge. I have now cancelled. Why don’t you use UK operatives? Thank God I’ve never had to make a claim! I would have no chance of getting it sorted!”
“got a quote for my car over £1100 for single driver got cover for £428 for myself and wife.Where do they get their prices fromalso i have house insurance with them that i will be changing when renewal comes”
“Worst company ever! Tried to claim 27/12 was given a ref and promised a call back. All xmas period spoke with staff who dont have a clue terminate the call on you. Paid to do the work myself now - waste company put through complaint and offered me £25 compensation ! Avoid this company !!!”
“They cut my car inurance with no warning they said i never paid my bill which it went out every month now they want me to pay over £500 to get it back”
“I have tried to make an enquiry about an issue. They said someone would ring me back. Which they never did. But not before they hung up on me 3 previous times, when I mentioned I had a stammer, & one even asked what appliance is a stammer.”
“Unfortunately, my experience with this finance company was quite disappointing. Despite promises, the services offered fell short, and canceling was met with threats that affected credit scores. Even for minor amounts (£25), their aggressive pursuit via debt collectors was unsettling. Overall, their lack of ethics and poor service make them highly unrecommended.”
“i am disgusted with the service. I have spoken to advisors to renew my policy.
They agreed a new price but did not bother to set up a direct debit. This is their department not mine. I spoke to advisors on 3 occasions, I don;t think they actually understood what they had to do.
PLEASE DO NOT RENEW WITH THIS COMPANY.
Julie Timson
I would like a call back to set up my direct debit as I am fed up of trying to get through.”
“Poor customer service and unexplained extra charges. I had my renewal price and found that the premium had increased more tha expected then, in addition, an extra, non refundable charge was added due to an ongoing no fault claim. I also find that the contact telephone number is a chargeable number which led to my phone bill increasing by £30 due to waiting time on the phone. One call lasted 50 minutes which is unacceptable.”
“Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application.
They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest.
I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle.
Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you.
I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense.
They are a total rip-off company and I'll complain to Compare the Market about them.
Stay clear!”
“I received my auto renewal which was more than double the previous year despite nothing changing! I phoned to cancel it and was told they couldn't find a cheaper insurer. I went online to the price comparison sites and found motor insurance for £575 instead of the £1272 that Swinton wanted. DO NOT TRUST THIS COMPANY!”
“I'm looking to cancel my policy with Swinton. I would expect the premium to not be paid for the remaining period of the policy.
Instead, Swintons are charging me nearly £300.
The reason is an unsuccessful claim that we made a couple of months prior. My son's bike was stolen, and I wasn't sure if it was covered by our policy. When I spoke to the team to ask, they suggested that I claim as that would be the only way to find out for sure. Which I did.
It turned out not to be covered. Shame, but I accept that - if it's not in the policy, then it shouldn't be paid.
But now I come to cancel the policy, and instead of having the remaining premium cancelled, Swinton are asking me to pay £287 for the claim that wasn't covered.
Is that not beyond ridiculous?”
“The worst insurance company.
They sent around a rude loss adjustor to figure out whether we would be covered. He came up with random excuses why we wouldn't be covered. We have had independent quotes from roofers and they explained exactly what was the problem which would be covered.”
“Had an accident on the 26th July,still no courtesy car,still no help from Swinton,awful phone manners,terrible company,I’m at my wits end and they don’t care!”
“Don’t touch this company, they are a rip off for car insurance. Was transferred to them from MoreThan and they wanted over fifteen hundred pounds more in annual premium.”
“Awful insurance, taking all my money from my back because of their incompetence!
I will be going with a different insurance company.
I am left with nothing because you did not take my monthly payments, and told me four months later!”
