“Got new insurance, had cancellation letter, took 3 phonecalls for them to finally realise it was because a previous accident was still classed as open, so we paid extra to cover this via phone.
Money was taken, as well as a fee of course
then this morning I have an email, they have cancelled my policy, refunded ONLY the original payment, Minus another fee.... So i am uninsured, £70 down and have to try to get insurance elsewhere.
Scammers, a complete waste of my time and money and VERY stressful!”
“The automated phone service is the worst I have ever come across. Due to this I was unable to enquire about adding to my current insurance. I tried phoning again and was hung up on, the chat service was not working either. Eventually I chose to cancel my current contents insurance (started 01/07/2022) and I was informed i had to pay a charge of £21 to cancel. What a great one manned Sales Prevention Team you have created. Never again will I buy an insurance product I know has anything to do with Swinton.”
“Never been treated so badly passed from pillar to post just because I didn't take up the offer of a hire car accident was caused by third partie who admitted full liability car a right off insurance up for renewal next month they can stick it completely shoody money grabbing wouldn't be recommending them again”
“Worst experience with a car insurance company I’ve had in my 30 years of driving.
They tried to inflate the cancellation fee and then threatened to pass it on to a debt collection company if I did not pay immediately you have 7 days to pay the cancellation fee”
“As per lots of other comments, your automated system is terrible. I tried several times to speak to a human being, to no avail. Your system, either by accident or design, makes life overly complicated for customers. All I wanted was to cancel the insurance on a house which I have just sold. I have written my simple request in a letter to the Salford office, trying the old-fashioned way. I will never knowingly do business with you again.”
“Absolute nightmare trying to renew my motorbike insurance. Apparently bike & pet renewals cannot be done online via an account. I've been trying their number on & off a couple of days and been giving up. There is no robot to tell you what position in the queue one is at. It's a 03 number too. Ironically 30' ago I got an answer! Took my details and told me he'd transfer my call to Renewals Desk. Well, it rang and rang. Oh yes. I did try the "chat" option. No help whatsoever except to give me a phone number that turned out to be "no longer in use." God knows what it'll be like if I have to make a claim....”
“haven't left bad review before but after dealing with this company, I'm feel I such let people know that they rip you off, me and my husband as just tried to cancel a van insurance policy, we expected the usual £50 cancellation fee, but Swindon have managed to hit us with a £200 cancellation fee.”
“Absolutely appalling service ! I had been with this broker for many years but no more 😤😤 . Your agents we’re indecipherable on the call and unhelpful . Your cheapest quote to transfer my car insurance to a new vehicle was ludicrous and more than £500 more than a rival broker . Swinton has plunged into the depths of the abyss and unless you have a radical turnaround you will keep plunging further! Oh and by the way your agents need to understand that advising me that I could still drive my NEW car on the OLD insurance was total nads . It would have rendered me liable to prosecution in the event . Get a grip Swinton !!!! The abyss is beckoning”
“I telephone Swinton Insurance and instructed them not to renew my car insurance policy as I had a quote which was over half the cost, despite my call they still took the renewal premium.
Although to be fare there customer services and complaints team handling the issue well and refunded me.
But the error shouldn't have happened in the first place.”
“Your email address is impossible to find. I tried to cancel my policy on line but without a policy number it is impossible. I now have a letter asking me phone you. I am deaf and can't hear on the phone. I have sold my house. I don't need insurance. Policy number HE 26027683356. My reference 16024488/002. Stop making it so frustratingly complicated”
“After years of being an enthusiastic Swinton Customer, I have now gone off them completely. Usually they bend over backwards to give me a competitive quote, but not this time, not the usual, freindly help either, just a ridiculously well over priced guote with a robotic answer service from a non committal human. Or at least I think he was human.
So much for being a dedicated customer. What is the world coming to.”
“£250 annual premium... Sold van after 5 months... Had to pay total of £200 plus £30 to change address when I moved house...what the hell...plus the payment system didn't work so started to tell me about debt collection agencies... Absolutely awful”
“Terrible company in that they are simply brokers for some dreadful insurers (yes you Sabre). Go elsewhere and ideally directly with the insurer. Weeks after a crash they’ve yet to inspect my car. On the positive side a complaint yielded £150 which wasn’t what I wanted but even so. I won’t ever use them or any associated company again (Google Reassured if you are interested).”
“They hold your card details, automatically take payment a week prior to your renewal, then take six days to refund. Answephone says they open at 8.30 when they open at 9am. They make it so hard to cancel or not renew policy, staff are rude and unhelpful. I will never purchase any insurance service from them again”
“Close brothers brokers for Swinton i had to cancel my insurance it cost me £56.00 thats with a cancellation fee of £30.00 card details taken paid up full. Checked my bank statement to find that Close bros/ Swinton had taken another fee for £ 82.40 from my bank without my consent ? Complaint made via my bank ! Swinton are a total rubbish company ....advice do not use !!!”
“Took out van insurance on the 13 th October 2021 costing £122.14
Told them I had to cancel policy because I had to retire due to lung disease ,I was told I had to pay arrears totalling £117.79
The other company I used listened and did not charge me for cancelling early ,”
“Just been told by Swinton that to cancel my motorbike policy after selling my bike due to ill health they want me to pay them £40. What a bunch of rip off artists. Take my advice and shop elsewhere.”
