“been with them years, go to cancel 25 pound charge and never claimed in all the years I have been with them seems like covid has made company's greedy and want every bit of flesh well we will all remember when things settle down and you want are business well jog on..”
“Avoid like the plague!!!
Avoid like the plague!!!! Cancelled my policy even though I sent them my details as requested!!! Called up on the day to see if I could sort it out. Apparently not but a £50 cancellation charge (even though I didn't cancel or want to cancel the policy) and happy to set up a new policy and charge me another £150 for one months insurance. Company is a joke and just blamed everyhting on the underwritter. DO NOT USE”
“Be very careful if you cancel a policy with Swinton, I cancelled mine after just 6 days and was aware of the £30 cancellation that I was informed about on the phone, but not the £112.40 that they also added as I did not keep the policy for a year. Appalling!”
“My car KS66WYW
I have received a letter from strata solicitors.third party vehicle.BV19XOG.
They said they have been contacting pukka for ever and company is not paying them cost of repair and damage.They asked ME to contact Swinton/Pukka to ask them to pay the third party.
It is not My job to chase Swinton/Pukka for third party claims.and they said they will take me and Pukka/Swinton to court within 2 weeks.
Hi Swinton Nd Pukka....are you getting that.Stop ignoring them as they will file a claim in the court...”
“Went to cancel my policy as started my own business and the vehicle is now insured with the business (motor trader). Threatened me and told me they will inform the Police for me having no insurance and then charged me £76 cancellation fee saying that if I didn’t pay the “debt” I would be faced with a debt collection agency” !!!!!!!!! Awful service and proves cheap is definitely not the best. When challenged I was told “read the small print”.”
“A great pity all of you did not follow my advice and avoid them like the plague. Having been a manager of a REPUTABLE Insurance Broker I have never received such incompetent and legally questionable service. Why on earth would anybody need to deal with an Accident Management Company for a NON FAULT claim if you have Comprehensive Insurance? Remember Hertz are a car hire company as the OMBUDSMAN reminded me when I placed the matter of my claim in their hands. That is how they make their money he told me. O won't bore you with the details of my experience with them. Swinton were also incredibly in professional. The Ombudsman found against the lot of them! Remember best to deal with YOUR Insurance Company direct. A hire car is most likely to be available through them in lots of cases Best of course to avoid the lot of them”
“6 months later and still waiting for my settlement. So the mean time I am paying the HP on a car I no longer have. Have no money to replace the lost items. Child seat, phone etc. And they have taken no responsibility or been helpful at all.
They were helpful enough when I was sorting out my car insurance, polite, friendly and helpful. And rather to take my money. However its a very different story when you have to make a claim. Simple go else where. Will save you time and money in the long run”
