“Just been told by Swinton that to cancel my motorbike policy after selling my bike due to ill health they want me to pay them £40. What a bunch of rip off artists. Take my advice and shop elsewhere.”
“Disgusting
After being a customer of this company for several years i am absolutely disgusted by them. I had a claim for a non fault accident and they have now increased my renewal from £220 to £1100. After speaking to another company and giving full details they have quoted £240 ????? A strongly worded email has been sent to the CEO and a complaint lodged with the insurance ombudsman.”
“Terrible insurance company. They stored my credit card details without my permission and auto renewed. To cancel this I had to call them but could never get through.”
“I call them swinton swindlers & rip off close brothers my insurance was £30 per month when I missed it i was charged another £30 by
rip off close brothers £60 for the month after the year was up I cancelled by email swinton swindlers are now charging me £150 admin fees I have not paid a penny now they have given it to crc to get there money back which is never going to happen never use swinton swindlers for any kind of insurance it's not about the customer it all about the money”
“I needed to speak to someone about making a claim for damage to my home.
1st time - 30 minutes on the phone, no answer.
2nd time - 40 minutes on the phone, no answer.
3rd time - 50 minutes on the phone which they answered and then sent me back on a loop waiting, stating I called the wrong number when I called the number given for claims.
I WILL NEVER USE SWINTON EVER AGAIN.
It will be stressful trying to get thru to someone to help.”
“called and cancelled my house insurance . a month later received a thank you for renewing notice. spent 40 mins explaining i actually cancelled my policy .
then they still taken the first month instalment from my bank. now ive got to get back in touch yet again for a full reimbursement. absolute incompetent company. void.”
“They cancelled my car insurance causing me nothing but headache. They asked for my driver summary which I sent, then a photo of my licence which I sent, then the same for my named driver which I sent, then cancelled it anyway saying the photo wasn't clear enough. I still have the emails I sent and they could not be any clearer! They now have the cheek to try charge me for cancelling. Absolute joke of a company, this all happen 6 weeks into my policy.”
“avoid swinton van insurance by any means possible. no sent me my renewal. been taking payments for months. tried to chase and cancel and they are trying to charge me hundreds for it. spent an hour on the phone to customer services. all in all terrible company”
“Swinton are appalling at their service and problem solving. I have been dealing with them for over a year for a request of dual insurance form after realising that I had taken up two policies for the same property. I cancelled the other insurance and stayed with Swinton because they were slightly cheaper.
As a result the other company have requested for a dual insurance form to be completed to avoid charges. Despite several emails and phone calls, the problem hasn’t been solved. It’s left me with sleepless nights. As a result I also had to pay in Full the other company for the same insurance and duration, to avoid debt collectors harassing me.
I will NEVER use them again nor recommend them to anyone else in my family of friends.
Just imagine if this was for a claim. They are dishonest and not transparent.”
“We have Home emergency, first phoned on 22.10 to report a leak on our boiler. They sent a plumber (it’s illegal for them to do anything to the boiler but they still sent him) he said he would report back the part we needed. Tuesday we phoned again to see what was happening. They didn’t know how much we could claim back if we sorted our own engineer or how we go about claiming the money back. It was left that he would arrange an engineer. Phoned again today to be told they hadn’t arranged an engineer because we were arranging our own! That wasn’t what we had agreed, we were told an engineer would be here today. We were offer a hotel stay, portable heaters but no engineer, this company just cannot get any engineers to do the work for them so they either want you to sort your own or take up their offer of a hotel room for one night, they still wouldn’t have fix it in the one night they were offering. Absolute joke of a company. No one knows what they are doing.”
“Paid my late father's house insurance in full in one-off payment of £161. Cancelled policy 7 months later after house was sold. Instead of receiving a rebate for the remaining 5 months, Swinton demanded money from me which I wouldn't pay. They then had the audacity to ask when my house insurance was due so they could contact me with a quote. I told them not to bother.”
“They don't cover my area as if I live in a foreign country! Talk about integration and no child left in poverty well if people are given insurance quotes based on where they are born or live surely you are partly to blame for poverty and inequality in my area.
If you think my area is not worthy of insurance then get bulldozers and bring down to ground!”
“Absolute awful ridiculous everytime i phonecthem they cannot find any information about me after i answer all security question when they sent me a letter about renewing the insurance and policy number i told them i dont want to renew and never listened still sending my renewal to the insurer even without my consent absolutely ridiculous id never get again from a broker when something wrong happen they pass the phone to different department.i spent 2 hours trying to get thru different dept.never again”
“I had been a customer for about 4 years, never had any problems( apart from not getting a cover note), I was paying around £300 a year for my Ford Fiesta, seemed fair enough, i then changed to car to another Fiesta, this time an Eco boost 1 litre model, before purchasing the car, I check with Swinton, for a quote, they responded immediately, it would be £32 a month, almost identical to what I was paying for the other car, so, all good, I buy the car, I missed an email from Swinton, which was the new quote being offered, but no worry, it was a decent quote, then, on checking my bank statement, I see I’m being charged £52 a month, (over a year, that’s over £600. Now I’m thinking this is a simple mistake, I call Swinton, there’s no mistake! That’s the cost of the policy, I then check with Go compare, there are over 70 better quotes, many of them under £290 for the year. I have cancelled my insurance, and I will never use Swinton again. I put in a complaint, requesting a refund, so far I have heard nothing, it’s been a week since, so not expecting anything now, my advice, shop elsewhere.”
“Extortion
I have been a loyal Swinton vehicle insurance customer for many years, no claims against me for over 30 years and no motoring convictions spent or unspent. You'd think I'd be the kind of customer they'd like to keep, but apparently not.
Last year, having paid my insurance in full, I was hounded for 6 weeks by Close Brothers threatening to cancel my insurance unless I signed a credit agreement. This was because Swinton "customer service" had generated an unrequested credit agreement and failed to record my full payment.
This year, they have topped this by attempting to extort a further premium from me because a no-fault collision that occured in 2018 has apparently been recorded twice on a database. Although it is patently clear to all concerned that this is what has happened, Swinton "customer service" are doing nothing to help correct this error, only demanding payment of an additional premium for an "undisclosed claim" and if I don't pay they will cancel my insurance in 2 days time. This is extortion. I have spoken to "customer service" several times and they have said they will get back to me, but they have not. Finally I raised a complaint 3 days ago and have still heard nothing. If I pay the extra premium, Swinton charge an admin fee, if they cancel my insurance they also charge an admin fee. They don't seem to care about any of the moral issues here, only about taking people's money however and whenever they can. Regardless of outcome, they're making money and that's quite clearly the only thing they care about and certainly NOT taking care of their customers.”
“Awful place stay away I have been trat like dirt.
They haven't given me 3 credit markers in 4 months.
They take money early.
They say they will take 170 when you say that's all you have and they take 250 instead so you have nothing to live on.
You ask when you take out the policy for them to take payment on the 7th when you get paid, he says he will update system.
Forgets to update system and my credit file got a marker.
And I've been on phone 10 hours unpaid work for begging for money back, and asking why have I been misinformed so many times.
Manager keeps saying its not important so we will get to you when we can. Cheers mate.”
“Really bad customer service.
Always take long times to get back to you.
They don't get in touch unless its threatening even if you've tried getting in touch numerous times through covid.
Its been endless problems.
They took money too early twice.
One time took too much and covered out my bank, eventually said sorry and gave me it back. Still though it's a shambles me and my daughter was begging friends for money for 2 weeks.
Then more problems arrise.”
“Took money from my account a few times at the wrong dates, got credit markers now and stress.
Also I told them I sold my car so they said they would keep it insured till I get a new one. This is totally illegal as I would of got done if the new driver did anything wrong in the car.
8 weeks waiting list for complaints. Which don't exactly get solves easily. 10+ hours on phone trying to get my money back at times.
Absolutely awful.”
“They took money from my bank account. I never dealt with them and now I have to waste time trying to have my money back.
I will leave another review to keep you updated on what time it will take.”
