TalkTalk Reviews

1.2 Rating 1,409 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,409 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 14th December 2023
Aleksandras
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 19th September 2023
Anonymous
TalkTalk 1 star review on 15th July 2023
Zac
TalkTalk 1 star review on 12th February 2023
Anonymous
TalkTalk 1 star review on 13th January 2023
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Interent connection went down last Thursday; after waitiing a day to see if it came back, reported the fault on Friday pm. The service advisor ran a number of tests and decided the router was faulty. As this was an old router, a replacement was offered free of charge, with deliver 2-5 working days. New router arrived Monday. So well done TalkTalk!
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Posted 5 years ago
Always had an exceptional service. If I've had any queries or need help, I always use the Talktalk Community. Takes longer for things to get sorted, but the OCE's are very competent and I've always had issues resolved through there. Would definitely recommend.
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Posted 5 years ago
Been with Talktalk for 8 years and always had a reliable service. If I do have any issues, I use the online forum. Although it is not monitored 24/7, they are much better at helping than phoning customer service. The Live Chat function also is great, and I normally use the in - app messenger. It may take a while for them to get back to you though.
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Posted 5 years ago
Talk talk has bad reviews but I want to say Niyanda who works in a call centre in South Africa was very kind and professional. Thank you Niyanda.
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Posted 5 years ago
An excellent site for all model railway fans. Good service and sensible pricing on products
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Posted 6 years ago
Been with TalkTalk for a few years now and hardly have had any problems. If i do, it's usually minor and is sorted out by the very helpful assistants on the live chat service online. Use all of the features provided (Homesafe, Virus Alerts, Supersafe) and find that the service is very good value for money!
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Posted 6 years ago
Needing just good quality reliable broadband for the house, TalkTalk offered the most competitive price without any of the 'hidden' extras or set-up costs. Installation was a doddle and I couldn't be happier!
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Posted 6 years ago
The engineer was first class. I found him helpful and he explained what he was doing. The line had a few problems. He come back the following morning and completed his job. His name was Jamie. I would recommend him and talk talk to all my friends. Top man and a top job Billy boy Thanks
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Posted 6 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
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Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
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Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 8 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
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Posted 8 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
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Posted 8 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 8 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 8 years ago
TalkTalk is rated 1.2 based on 1,409 reviews