“My Shipment #100064444 for Order #BUKW410132625 was ordered in November 2020 and still not delivered. If anyone is buying from TecoBuy, stop now. They do not deliver once you have paid them. There is an email address that no one tracks. There is no option to call them and ask for status update. I have been waiting 40 days for Airpod pro and my money has gone down the drain. It is not how deliveries work in UK. I don't understand how such fraudalent companies are allowed to operate in UK (or any country for that matter).”
“This company should not be allowed to trade!
Ordered an ipad on 28th November Delivery states 11 days allow a couple of extra for covid, tracking number didn't work, I tried to call them lines goes dead, emailed 6 times! they only replied when I contacted the shipping company and they got back to me telling me they had never received this item!
Tecobuy replied with thank you for you custom and sent me the same tracking number!!
I then involved paypal, I ordered another ipad with John lewis on my visa as it was my sons only Christmas percent arrived the next day! I would of saved £70 through Tecobuy! for all the hassle heart ache and worry...
Then on the 31st Jan the ipad from Tecobuy turns up! I have asked to return it they say it has to be back in 30 days from delivery (bank holiday weekend) yet they couldn't get it to me after £670 within 30 days!!
Absolute cowboys and as far as I am concerned criminal!!
you will also get an adapter plug as its not a UK model.”
“I wouldn’t award this company any star’s at all if it was an option.
I ordered on 14th November with reassurance would be delivered within 15days now 1st January still no order.
Emailed several times, just get a generic reply ( if lucky)
Tracking number is unobtainable. Have tried putting tracking number into shipping from Hong Kong sites but still nothing.
They did reply when I asked for a refund but as return policy is within 30 days no chance. So £104-99out of pocket & one disappointed grandson.
My advice it may appear cheaper but it’s not if you loose your money. AVOID at all cost.”
“Zero stars!!!!!
Ordered my autistic son a new iPad on November 28th and it still hasn’t arrived, Message to customer services a few times with no reply now waiting for PayPal refund,
My boy goes without”
“Really annoyed with myself for not reading reviews. Ordered on 19th, all good with tracking info etc provided. Item was described as "in stock". Since then, nothing, no update, no responses to emails, suspect this will not arrive for Christmas. Personally am going to cancel order (or return it if it ever arrives) buy it elsehwre and take the pain with paypal since I do not want my hard earned cash to go to this company. Be warned!”
“AVOID this company if you do not want problems
This company does not deliver goods anywhere near their stated timeframe. If you try to cancel, they will fob you off and say it's too late to cancel, even though they had not even sent the goods at all.
There will be all sorts of delays, complications, and they will make your life so awkward.
I had to dispute with PayPal. Tecobuy will win. With PayPal all Tecobuy has to do is provide tracking. Tecobuy win.
I had to dispute with my bank to prove I never received goods, and that I had cancelled goods long before item was even sent.
Disputes are do time wasting. If you do not want all the troubles, avoid Tecobuy.
Non stop fraud and headache.
They lie about everything. They claim they did not receive item back even though I never received it. I refused at the door. Courier took item to seller. Tecobuy emailed me to say they received item. Tecobuy told my bank they never received item back?
Fraud”
“Ordered a Samsung phone over a month ago. Had to send over 4 emails asking why it hadn't been delivered before receiving a generic unhelpful reply from them. I'm not at all confident I'll get the phone before Xmas. Terrible customer service.”
“Stay away at any cost. This is one horrible company. Rather pay few euros extra. I ordered watch and it’s been more than a week. I don’t think it will arrive till Christmas. I’m so angry with myself to order from these :(”
“Do not use this company . They advertise cheap prices but then do not respond to e mails or supply me the goods
Now i have no xmas present to give and have to get my money back through paypal . They have other subsidary companies too so be careful
Avoid at all costs”
“I ordered a camera lens on the 26th of November and they haven't even given me any details. Requested a refund and still no reply.
Terrible service, possibly even a scam.”
“Order placed for an IPad on the 1st of December, 9 days have passed.
No replies to multiple emails, Facebook messages, they do not reply to any messages sent on their website live chat service.
Paypal will not step in to help until the 27th of December.”
“Do not use this store! they do not have stocks. I ordered the item but 3 weeks later they canceled without saying anything. Then they increased the price about $400. I reordered the item and 3 days later they canceled the item again. guess what, they increased the price about $300. I asked the reasons but the service quality is very low and their staff is impolite. it was just time consuming and I am fed up. items are not arrived with a high probability.”
“I bought an iPad Air from TecoBuy last month, I received an email to say it had been dispatched and gave me tracking number which I kept checking, I was getting concerned as I kept emailing the company to ask where my delivery was but never got any reply. I had a look at the bad reviews online and, because I paid by debit card, I was sure I’d lost my money, I was terrified they’d take more money out of my account so I phoned my bank yesterday. They were absolutely amazing and gave me my money back immediately, they will try to recover it from this company. Can’t believe google advertise this company and I bought through TopCashback, I would love to find out why they are allowed to use this website when there are so many bad reviews. Please don’t buy from TecoBuy, they are a SCAM.”
“I ordered a sigma lens over a month ago. I have no idea where it is. I have tried to get answers and they make it impossible to get details 1 they employ people that cannot speak English and are rude 2 if you can communicate they are so vague it's ridiculous. My order took a month to fly by DHL from HK to Slough for a 13hr journey and according to DHL on 23rd Nov departed from Slough who has it i haven't a clue. DO NOT USE THIS COMPANY THEY ARE TOTALLY USELESS THEY SAY ITS TRACKING AND I WILL RECIEVE A NOTIFICATION WHEN IT HAS BEEN DELIVERED.
ARE YOU STUPID I WILL KNOW WHEN ITS BEEN DELIVERED!”
“I have ordered an item for my son for xmas 2020, payment complete and paid in full. Several days later recieved an email with tracking number, only a day later recieved an email to say something went wrong with payment order cancelled and will be refunded within 10 days!! No contact number, no idea if gift is coming assuming not. Please please avoid this company.”
