“I ordered a watch which took forever to arrive. When it did arrive the box it was in had a broken hinge. The watch was ok but far too small for my wrist! I returned it in exactly the packaging that it had arrived in. I am now told by TecoBuy that they can’t refund my money (£147.99) because the packaging was broken. They will not acknowledge that it arrived broken and continue to say that they can’t refund the money. Not only that but they want me to pay £32 to return the watch to me!!!!! That’s not going to happen!! What a load of rogues!!!”
“Ordered a Nikon lens from this bunch of cowboys. Needless to say 3 days after placing my order they hadn't even processed my order. I've since found out they also use HERMES, THE WORST DELIVERY SERVICE IN THE UK by a country mile. TECOBUY are just one of the many online scam companies that entice people in with low prices and then don't deliver. I've contacted their customer service department twice, and not received a single reply. Luckily I paid with my Mastercard and if my order doesn't arrive I'll simply contact the credit card company and issue a section 75 and get my money back in full. Lesson to learn here folks. If you purchase any item over £100 always pay with your credit card. NOT CASH, OR DEBIT CARD. Good luck!”
“£83 out of pocket,my order never arrived and their customer support refused to deal with.they are a .co.uk company but are actually based in hong kong”
“Ordered phone Pixel 4a, max delivery 11 days, arrived after 6 weeks. All this time with no phone, customer service not responding.
In my view, rubbish web page, don't save instead time and problems,
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
⚠️⚠️⚠️⚠️⚠️ Don't do it, sh** web!!!! ⚠️⚠️⚠️⚠️⚠️”
“Purchase a phone from tecobuy I read a reviews from trustpilot before hand all were positive. It was not until after I purchased the phone that I read very negative reviews from other sites that there was a very big possibility that I would be scammed so I requested a refund they did not reply so I emailed them again a week later still no reply. It wasnt until I opened a dispute against them via paypal that they responded almost immediately and gave me my money back. I would highly recommend that you do not risk you money and do not buy from this site. I am pretty sure that they paid people to write positive reviews.”
“How many web sites does this crooked company have they are NOT in the UK , planted fake reviews and NEVER trust what they write or promise NEVER deliver within their times quoted -a mystery why they exist at all Hopefully sanctions and better service from other companies puts these time wasters out of business. Also use PayPal to buy and if they give you the run around as they did me threaten to contact them and presto your money gets returned.”
“I paid £379 for a complete Dyson Airwrap set in November 2020 it has never arrived despite Tecobuy saying it had. I never had the tracking info until after it said it was delivered so I never knew when it was coming despite asking several times. I raised an undelivered case with them and they have emailed me back today saying that as I only paid for standard delivery I am only liable for £10 compensation with the Royal mail DO NOT buy anything from this disgusting Company there tracking, customer service and flyer service is terrible”
“Shocking service.
Bought the device back in November, it worked for entire 2 minutes and then died. We took loads of videos and pictures to prove it did not work.
We had to pay for it to be Sent to their UK based RMA centre to be repaired (not replaced).
They had it for almost a month and then they responded to tell me that there is nothing wrong with the device and that I should either pay for it to be sent back to them (£32.00!) or they'll bin the device.
I raised a dispute through Paypal and they have informed me that there is nothing they can do because they are based in China.
Raised a case with the Trading Standards, they said the same.
My options are paying them to send it back to me or lose out the entire refund.
These people have completely robbed me blind.
IF I get it back, I guarantee it is DOA again.”
“I ordered a Nintendo Switch and was told delivery would take 3-5 days. It has been almost a month and still no word from them, not even a tracking number.”
“They say they are Uk based company but they are not. Ordered goods Nov. They say 3-5 days delivery. Still have not received. Despite numerous emails. They believe the foreign couriers over me. I have not received the goods hence I just want a refund. Waste of time and would not recommend using this company. It’s a pure scam.”
“Took 3 months to recieve my ipad. I had brought another the week before it arrived as i thought it would never come.
Sounds like a real headache to return and im certain it would be very hard to get the refund.
Dont buy from tecobuy unless your dumb!
Paul”
“Below is the response after 2 months to a phone that I ordered that did not arrive.
Dear Customer,
I would like to inform you that the courier has closed their investigation.
The courier has let us known that they have declared your parcel as a lost parcel.
As you selected the standard shipping method for this order, your shipment was not insured.
We have filed a lost parcel claim with the courier, and will refund the compensation offered by them.
The courier has advised us of a compensation of £10, and this amount will be transferred to you through the payment method used to place the order.
We deeply apologize for the inconvenience caused by the loss of this parcel.
Should you need further support from us, please contact us.”
“Low prices because of unfaire competition.
I've received a smartphone that was only for indian market (low prices due to this), now I have a half of apps in hindi.
No warranty in EU, the phone it's not recognised by the manufacturer here.
The clearance was made as a dock station with 19$ value, so they don't pay taxes (low prices due to this).
I have bring them the possibility to refund and solve the problem but the customer service is like a bot from 2000's, they repeat constantly: "Pay by yourself shipping costs, and take the risks of the shipping. Pay 38$ of fees and after that maybe we will refund you completely.."
I've decide to report the to the authorities for violation of clearance declaration, violation of warranty terms, violation for importing in EU of products not certified in EU. And of course will report the situation to the legal office of the phone manufacturer too.”
“Worst online company I have ever dealt with. Item ordered in mid-November as a Christmas present for my children, didn't arrive until mid-January. No tracking information available on the parcel. Had zero response to any of my emails to them until I opened a dispute through PayPal at which point they sent a generic email blaming the couriers. Refused to give any compensation for the delay in delivery. Worst customer care I've ever received. Do not buy from them.”
“I would not recommend It is a Chinese company. Which does not inform you that the delivery takes up to a month. You can forget about returns, a minimum of 10 weeks WAIT. Cost
£ 40. When it comes to guarantees, the waiting time of two months does not work.
Very bad reviews, I do not recommend it.”
“Absolute farce! Paid my money, TecoBuy entrusted the package to DHL courier on 14 December, DHL Tracking has the package all the way from HongKong, through Singapore, through Germany, and last entry shows 'flight landed in UK'. Royal Mail tracker shows 'package on its way from Germany. Yet here we are a month later and NOTHING! And what are TecoBuy doing about it? Sweet FA... And the support from DHL? Phuck all!! Wouldn't cross the street to p155 on either if they were on fire. Don't trust either of them.”
