“Don't waste your time on this backyard operation. Probably operated by a semi-literate crackhead. No messages answered. No information on the status of my order. Too bad if you used your own credit or debit card. Started claim proceedings through Paypal today.”
“DO NOT BUY from this lot. Been waiting three weeks for my order that had a 2-3 lead time when ordering. Even received shipment notification a couple of days after order but nothing has shipped. Their customer based in Hong Kong is terrible - slow response and then say nothing.
Worst experience ever, never buy from this shower.”
“Still no refund after more than 15 emails + one complaint on PayPal...
They will do their best to keep your money. Also, the quality service is just so bad. Please, don't make my mistake: run!”
“Bought a phone off their website, waited weeks only for them to say they are out of stock (despite saying on their website they have stock and its fast shipping).
Also they are not quick to reply to email and will ignore you were convenient.”
“NEVER Ever purchase from this company. EVER.
I have paid for an item I do not have.
Since the seller has tracking, PayPal refuse to refund as tracking shows delivered. What the tracking does not show, is that the item was refused by myself.
Seller uses a logistics company SF express who passes the parcels to other companies to deliver. Royal mail attempted to deliver a package to myself which I refused. SF express has not updated their tracking to show the truth of the situation.
Tecobuy are a SCAM COMPANY who do not have goods in stock to deliver. You wait, or find out you will be waiting for a long time, as there is no movement in tracking.
When you ask to cancel, Tecobuy say you cannot as they say item has been despatched. This is not showing in tracking. You will find out later they never despatched item till maybe over one week after you tried to cancel. They want you to collect the item and keep, or pay yourself to send it back.
SCAM, SCAM, SCAM Chinese company”
“NEVER Ever purchase from this company. EVER.
I have paid for an item I do not have.
Since the seller has tracking, PayPal refuse to refund as tracking shows delivered. What the tracking does not show, is that the item was refused by myself.
Seller uses a logistics company SF express who passes the parcels to other companies to deliver. Royal mail attempted to deliver a package to myself which I refused. SF express has not updated their tracking to show the truth of the situation.
Tecobuy are a SCAM COMPANY who do not have goods in stock to deliver. You wait, or find out you will be waiting for a long time, as there is no movement in tracking.
When you ask to cancel, Tecobuy say you cannot as they say item has been despatched. This is not showing in tracking. You will find out later they never despatched item till maybe over one week after you tried to cancel. They want you to collect the item and keep, or pay yourself to send it back.
SCAM, SCAM, SCAM Chinese company”
“Do not touch this company they start out by conning you into believing they are based in the U.K. They are not they are in Hong Kong. Next if you get wary and ask about a refund due to possible long delivery time, you will suddenly find that the stock they were not going to get for another two days is suddenly dispatched so you can’t claim a refund until after delivery.
Communications with them are slow and to be frank quite pointless as the seem totally incapable of telling the truth. Ordered my item on 26 Aug , funds claimed from PayPal almost immediately now on 8Sep still seems to be sat with the freight consolidators whilst I am fed the same BS from this Mickey Mouse company. I will advise everyone I know not to get caught out by this company. All they do is lie from start to finish”
“I give these 1 star, because the review system doesn't recognise zero stars.
I bought a phone from these people and saved myself about £45. When I eventually got it, within a week it was evident it had a fault ( on calls the speaker cut out intermittently so I couldn't hear the person I was talking to, but they could hear me at all times).
Contacted TecoBuy straight away, was asked to do a factory reset, but no change. I was told to return it for inspection, and if a fault was found it would be repaired. If not, I would be charged the inspection fee, and return postage of the faulty phone !!
No mention at all of refunding. And don't expect PayPal to be of any use, they're a waste of time and completely unhelpful, but that's another story.
In short, if you're a skinflint like me then go ahead and buy from TecoBuy. But if you value customer service and your consumer rights when things go wrong, pay the little extra and buy from a UK seller. So instead of saving £45, I'm now out of pocket by £190.
YOU HAVE BEEN WARNED !!”
“i just bought a hair dryer costs 249.99pounds i realise that the code does'nt recognised from the system of manufactors in uk. i ask them and they said that if i'm not happy with it to give it back to the company who is in hong kong and i must pay the post 99.00pounds. the warranty of the item is from manufacture 2 years but they give one year and you can think what they want to do and the way that they support. DON'T BUY FROM THEM ANYTHING”
“Tecobuy uk! They want you to think they are in the UK and delivering from there. They are not! Took over 2 weeks for my order to arrive.
No communication during that period.
I will not shop with them again.”
“Placed an order with tecobuy and after 4 months still have not received it. The only response I ever get from after numerous attempts to contact them is there are waiting for a response from the courier. Totally appalling customer service. Do not but from this company”
“Do not buy!!
This company does not own any stock of any items. They take your money and wait for more people to buy and then make a big order. They are not a UK based company and you will not receive your product within a month.
Not a very good company and I have raised a complaint with the UK trading standards.
DO NOT BUY FROM THIS COMPANY.”
“ordered an item from tecobuy via paypal.still havent recieved the item.looks like im another victim of this bogus company.luckily i paid with paypal after seeing all the comments below.should have seen the red flags but just assumed that it was a legit company etc.”
“Payed for the product and after that total radio silence from Teco Buy. Got my money back thru paypal. Stay well clear of this operation. Either totally inept or out to scam buyers.”
“Advertising goods for sale that they did not have. Took my order and my money, but did not communicate that they could not fulfil the order.
Only when I queried the delivery date did they communicate at all. I could have waited forever.”
“Ordered a phone, took 3 weeks of nothing. Costomer support did reply with you'll get your tracking number when it is posted. Had another 3 weeks of the traking saying waiting for it to arrive. Asked for a refund or return address if it was too late. Support said it was too late & to RMA when it arrived. RMA conditions are that it is returned to Hong Kong within 14 Days, how when they cannot get it posted out under 6 weeks? Think I'm off to paypal for help too.”
“If there's a 0 star I would give them 0!!!!!
Thank you so much for being a scam! I bought a game from them that cost $99 but it turns out to be a junk... On their website they clearly state that they are selling the ENGLISH Version but it turns out to be CHINESE Version. I CAN'T EVEN SPEAK CHINESE!
I've been calling their cust service for like 20 times and no one is answering and they don't even say sorry and I have to pay for the shipping fees...
Please stay away from this company unless you want to be scammed”
“Buyers beware
To say I am dissapointed by service I recieved by Tecobuy is an understatement.
I orginially was attracted by the competitive prices from this company and ended up purchasing a mobile phone. Little did I know it would take over 2 and a half months to arrive.
1) The website doesn't make it clear that the item would be shipped from Hong Kong.
2) I tried multiple times to contact the company via email and I never ever reeved a response back. The only emails I recieved were promotional emails trying to get to buy more.
3) Despite being told in my purchase email that I could track the purchase from my account, I was unable to see any purchase history from my account.
I would rate their customer service exceptionally bad. It's not that hard to respond back to an email, and extremely poor to leave them wondering if they will ever get what they have purchased.
I know their price seem cheap but I would recommend avoiding any dealings with them.
Consider how they may respond if something you order is faulty or has other issues. I very much doubt you would get a response back and most likely would be out of pocket.
Be careful with this company!!”
“Ordered an iPad from then on May 20th it is now July 2nd. There is no way they will reply to your emails via their customer service. There is NO customer service. The courier said the order had not been processed, so the only alternative is to get pay pal involved.
I would never recommend anyone to buy from them,. there is no excuse for ignoring their paying customers enquiries, especially as you have paid for an expensive item. God bless pay pal is all I can say.”
