“Never ever but anything from them. They dont reply your email, they dont provide update on the parcel. Tracking number they gave has no progress (parcel sits in the warehouse for 3 weeks). Many emails, messages sent but never reply. When I asked for cancellation, the parcel arrived 1 week later and I need to pay for courier service (send back to Hong Kong) because they claimed that I cancelled the order after they dispatched the phone?? Never ever buy from them.”
“BEWARE!!! DO NOT BUY FROM THIS COMPANY. They are scammers. I ordered a Dyson from them, I emailed them loads of times, no response. Never received the Dyson. Luckily I got a refund from PayPal. Do not buy from this company.”
“I work for a care home run by a charity and ordered in good faith a thermometer which was promised delivery in days - that was at the beginning of March and it still hasn't arrived. Given the current circumstances we find ourselves in this was a much needed piece of equipment and they were promising a good delivery which nobody else could - should have seen the red flag then really! They have taken our money which we are trying to get back but please be very careful before ordering with these people.”
“1. Took a long time to arrive.
2. I thought they had a base in the UK, they don't, they're in Hong Kong.
3. They sent the wrong item.
4. They were so slow to respond to my return request that I had to open a Paypal dispute, which they seemed to resent.
5. Their returns system is a pain to use and they take several days to respond to each communication.”
“Rubbish, no product delivered, no response to emails, No customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Will be taking legal action against them!”
“DO NOT BUY FROM THEM. 100% HASSLE. DO NOT USE TECOBUY
Like so many other people posting reviews on Tecobuy. I too was taken in by Tecobuy's supposed UK site and their bogus posting of a falsified Trust Pilot score. Having paid for a mobile phone, I received an order confirmation email that said you can track your order with the link. You can't (unless you've already registered for an account). The email stated that the order should be processed in approximately 2-3 days and asked that I allow extra time due to COVID. I didn't hear anything from Tecobuy.co.uk for the next week. It was then that I looked on the reviews and started to have serious doubts about Tecobuy. They are a Hong Kong based company and are not based in the UK.
I emailed Tecobuy several times after 2 weeks had passed and no communication received. They didn't reply to any of my emails. I emailed them twice again requesting a refund. Thankfully I received an email via PayPal a couple of days after my 2nd refund request.
TECOBUY are an appalling company to deal with. They have misrepresented themselves 1. As a UK based supplier. 2. They have posted a bogus Trust Pilot score.
If you look through the reviews for Tecobuy, I can't believe PayPal are allowing Tecobuy to use their service and I would also expect Trust Pilot to intervene when their reputation is being abused by Tecobuy posting false scores. I really do hope nobody else has to go through what so many other people have gone through because of Tecobuy and Paypal and Trust Pilot's inaction.
DO NOT USE TECOBUY”
“***AVOID AT ALL COSTS, YOU HAVE BEEN WARNED***
I made a purchase with tecobuy for a smartphone (oppo A5 2020)
I paid for my order on 15/04/2020 for a total cost of £137.99. I used PayPal express checkout to pay the full amount *and Glad I did*
Moments after transaction I received a email as order confirmation/ invoice.
Also a email from PayPal notifying me that the payment was sent to tecobuy.
That was @ 15/04/20.
I made the purchase due to great price and also because I thought it was a UK company. With .co.uk address.
So after 7 days of no shipping/ tracking email I began to panic. After searching online for information and tecobuy user reviews.
That is when I was convinced I would never see a smartphone or my money again.
Over the following days up to yesterday I raised a total
Of 20 tickets that promises a reply within 2/3 hours.
None of my raised tickets ever got a reply. I also sent 2 emails everyday and again never got a reply.
In my account I clicked on my orders tab, this is when I realized my order stated no orders.
Last week I contacted PayPal to request a full refund. This morning I got email from PayPal and informed me that they have issued a full refund. The money has gone back to my PayPal. I had read online that PayPal were not offering full refunds and in some cases PayPal would only offer a partial refund once that decision is made by PayPal there is no going back as their decision is final.
Please please check website credentials and customer reviews.
Since when has a .co.uk domain name and union jack flags used to trick you thinking you ordered from UK but no, they operate solely in HONG KONG.
I WILL NEVER USE THIS SITE AGAIN.
Sorry for the long reply but feel it is important to inform potential customers the truth.
How are they allowed to lie and be acting like scammers ? And why is PayPal working with tecobuy when the complaints are always issues no support, no customer care number, no communication whatsoever. PayPal should ditch tecobuy due to all of the above issues immediately.
I feel I was one of the lucky ones for getting a full refund.
Finally tecobuy reason for refund states "Lost Item" and I am 100% positive they did nothing and ignore customers.
😁 Thanks for reading 😁”
“I bought a phone thinking the company was in the UK. (they have a co.uk address. They are in China. They take the money straight away and don't reply to emails. My phone took two months to be delivered. It arrived with guarantee and other paper work in chinese and with a chinese charger which doesn't comply with EU standards. I will never buy anything else from this shop.
I'm surprised PayPal are involved in the payment gateway of a company which, in my opinion, is selling phones within the EU that don't comply with EU regulations. It's disgusting. Greed.”
“These people are tantamount to crooks.
Under no circumstances consider using them.
Goods ordered never arrived, didn't respond to email complaint, eventually said goods were with courier, who of course never appeared. Had to get my money back from the credit card company.”
“Liars - misleading - AVOID
I wish I'd read reviews before ordering from these charlatans. I didn't know they were Hong Kong based as they insinuate they are UK. - lie 1
I ordered an item on 23-03-2020 - Tecobuy sent me shipping confirmation on 03-03-2020 - Lie 2
I emailed them several times with no response, I opened a case on paypal - which they haven't as yet responded to.
I checked the trackign with DHL - the supposed courier Tecobuy say they sent my item out with on 03-03. DHL advised an electronic notification had been received but they have not received a shipment.
My advice - AVOID THIS BUNCH OF SCAMMERS”
“Ordered thermometer 1 month ago, it never arrived. They ignore emails. Ask for a review on trustpilot, which won’t accept the one star review.
Do not buy from them under any circumstances”
“Not UK based. Item never arrived after 10 weeks. Refused to refund even though I paid extra for insurance. Paypal were good and refunded. Avoid Tecobuy.”
“Not UK based. Item never arrived after 10 weeks. Refused to refund even though I paid extra for insurance. Paypal were good and refunded. Avoid Tecobuy.”
“Absolutely Scam ,Terrible horrible night mare
Tecobuy is scam ,worst service ever in my life ,I wonder how this website show up on google ? No police control them ?I ordered a smart phone on 5th of April.of cause paid immediately.1day later no tracking number I sent a few email to ask ,absolutely no reply ,2 days later I sent email ,3days later 4 days later ,5 days laters I sent more then 20+ emails ,absolutely no reply ,No tracking number ,in Facebook I sent 10+messages no reply in their website online chatting I sent 10+ messages ,Absolutely no reply .It’s absolutely impossible to get in touch with Tecobuy ,I also called their phone number never answers,it’s not in Australia not in UK it’s from hongkong ,scam ! Everything need sent from overseas ! 6days later I asked money refund from PayPal. But need Tecobuy reply PayPal ,they even not reply to PayPal ,so shocked ! Impossible to get in touch with Tecobuy. Now PayPal sent me messages say money will refund to me ,but until now the money haven’t come back to my account yet ,Absolutely scam,feel no good when your money is gone ! Feel panic when your money is gone ! Which I am poor how dare you Tecobuy cheating money from poor people!”
“Tecobuy.co.uk Sounds like they are a UK based business right? Do not be fooled they are from China and they will make it very easy to place an order and take your money very quickly.
From then on they will not communicate via email or the messenger on the web page. Do yourself a favour use another company and avoid Tecobuy like the plague!!!”
