“The most awful company ever, with worthless Returns policy.
I researched TecoBuy before ordering a Samsung phone. Many of the reviews were about delays in delivery and them not being a UK company, despite adding UK to their name, which is a bit misleading to start with. They are based in Hong Kong and it takes 10 days or so for parcels to arrive, which is what they tell you in the small print.
What they don’t tell you is that they source the phones from multiple countries and are therefore set up for that country’s language, including the initial screen. In my case it was Vietnamese. I managed to find the right ‘button’ to get to a list of language choices and chose English UK. That made most things readable except the calendar was prepopulated with lots of Vietnamese events, written in Vietnamese with a bright red highlighted back ground.
Spotify also came up in Vietnamese. I was concerned about what else was going to be foreign and decided to return it under their 30day refund guarantee as they could not give any advice on how to correct these issues. Getting a refund was impossible!
They have to authorise a return first, required a factory reset and stated the phone had to be undamaged. After reset I took lots of pictures to show no damage, before very safely packaging it for despatch.
*Be warned, most courier companies regard mobile phones as A PROHIBITED ITEM and will not accept them, despite the fact they delivered it in the first place! Royal mail was fine.
TecoBuy acknowledged safe receipt after another 10 days or so and then wanted my Google account and Password(?), claiming they needed it to unlock the phone. I challenged the need for this and they decided they didn’t need it after all!
There were lots of messages backwards and forwards over many weeks before they claimed it was damaged, but without saying how or where. I requested photos which they sent showing a scratch on the back cover. I sent my photos of the same area showing no damage. They refused to accept this proof.
They insisted the phone was damaged and refused a refund. They demanded £32 to send it back, or they would just keep it. I had to pay this and the phone eventually arrived back with me after another 15 days or so. All this had taken months.
I checked the phone for the damage they had sent pictures of and there was nothing there. No damage! Whatever they had taken pictures of, it was not my phone!
I messaged them about this stating they had falsely refused a refund as the phone was undamaged. They completely ignored this claiming it was damaged and just closed the case.
There was nothing I could do to get the refund and all the postage cost me another £60 or so in top of the purchase price.
They are not UK based and our consumer protection laws do not apply. My experience shows they are either dishonest or incompetent.
BE WARNED – SHOP ELSEWHERE.”
“AVOID THIS COMPANY
Although they portray themselves as a UK company, and claim a warranty workshop based in UK on their web page, this is a lie. ALL WARRANTY CLAIMS MUST BE RETURNED TO HONG KONG AT BUYER'S EXPENSE. And since it is ILLEGAL to send used batteries in the post overseas, effectively their warranty is worthless.”
“This company should be regulated. This is a fake company. Never deliver product. Just receive money. Why this company is not punished by a government?”
“I ordered an iPad mini, they sent me an email when they said they had shipped it, then another with details of delivery date by DHL. It never arrived, DHL said they were totally unaware of it, and Tecobuy wouldn’t answer the numerous emails I sent. Total scam company. Luckily I was refunded by Halifax bank credit card.”
“There are a bunch of crooks, I am still waiting for my a31 when I ordered it 8 weeks ago, tecobuy are apparently investigating where my package is. But I got a refund through my credit card. Dont use them”
“I bought a Samsung phone for $535. It was defective. I live in the USA and it would cost $125.00 to ship to Hong Kong because it has a lithium battery. They won't replace it, only try to repair it and if they can't will not give me a full refund. they are crooks!”
“Ipad stuffed up in 3 months. I have to send it pay to Hong Kong (even though it was an Australian site??!!), 3 months to access and repair, and your own cost $52 to send back...that's all if it's under warranty”
“There should be zero stars. Ordered item almost 3 weeks ago where should be delivered in 3-5 working days. They sent me 2-3 times wrong tracking number today almost 3 weeks after purchase I find out item wasnt shipped yet and it is in Hong Kong........... FRAUD!!!! LIERS never buy from them!”
“I bought S21 Ultra in April, first they deliver after 20 days, worst thing faulty phone, Chinese version, 5G doesn't work, try to contact them, as a response, they say to check your frequencies, do buy anything from them otherwise you will waste your money, luckily I paid to throw Paypal.”
“Extremely bad service, avoid at all costs please. I got catched by saving 10£ ;( Ordered Samsung A52 5G, Insted of waiting 7-9 days i was waiting 3 weeksto arrive and phone came and appeared extremely laggy i don't factory faulty or what was it but my 2 year old phone performed better. So i contacted the for return for refund as was extremely upset with phone, they send me return lable they got the phone back, they said they tested phone is okay and claimed they found scatches on it( i used it around 1h or so its immposible, i;m very gentle with new items) and we cannot issue a refund and even if i want to get phone back now i hate to pay 72£ for return and pickup fee lol. So i escalate dispute to PayPal, hope it will give some lessons for them. Most disgusting service i ever expirience”
“Its been a month since I ordered a samsung phone but the item still shows in transit on DPD website. After sending numerous emails all I had is a generic messages, pethatic customer service. I have now raised a complaint with PayPal. This is a fraud company”
“I ordered a watch which took forever to arrive. When it did arrive the box it was in had a broken hinge. The watch was ok but far too small for my wrist! I returned it in exactly the packaging that it had arrived in. I am now told by TecoBuy that they can’t refund my money (£147.99) because the packaging was broken. They will not acknowledge that it arrived broken and continue to say that they can’t refund the money. Not only that but they want me to pay £32 to return the watch to me!!!!! That’s not going to happen!! What a load of rogues!!!”
“Ordered a Nikon lens from this bunch of cowboys. Needless to say 3 days after placing my order they hadn't even processed my order. I've since found out they also use HERMES, THE WORST DELIVERY SERVICE IN THE UK by a country mile. TECOBUY are just one of the many online scam companies that entice people in with low prices and then don't deliver. I've contacted their customer service department twice, and not received a single reply. Luckily I paid with my Mastercard and if my order doesn't arrive I'll simply contact the credit card company and issue a section 75 and get my money back in full. Lesson to learn here folks. If you purchase any item over £100 always pay with your credit card. NOT CASH, OR DEBIT CARD. Good luck!”
“£83 out of pocket,my order never arrived and their customer support refused to deal with.they are a .co.uk company but are actually based in hong kong”
“Ordered phone Pixel 4a, max delivery 11 days, arrived after 6 weeks. All this time with no phone, customer service not responding.
In my view, rubbish web page, don't save instead time and problems,
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
⚠️⚠️⚠️⚠️⚠️ Don't do it, sh** web!!!! ⚠️⚠️⚠️⚠️⚠️”
“Purchase a phone from tecobuy I read a reviews from trustpilot before hand all were positive. It was not until after I purchased the phone that I read very negative reviews from other sites that there was a very big possibility that I would be scammed so I requested a refund they did not reply so I emailed them again a week later still no reply. It wasnt until I opened a dispute against them via paypal that they responded almost immediately and gave me my money back. I would highly recommend that you do not risk you money and do not buy from this site. I am pretty sure that they paid people to write positive reviews.”
“How many web sites does this crooked company have they are NOT in the UK , planted fake reviews and NEVER trust what they write or promise NEVER deliver within their times quoted -a mystery why they exist at all Hopefully sanctions and better service from other companies puts these time wasters out of business. Also use PayPal to buy and if they give you the run around as they did me threaten to contact them and presto your money gets returned.”
