“I paid £379 for a complete Dyson Airwrap set in November 2020 it has never arrived despite Tecobuy saying it had. I never had the tracking info until after it said it was delivered so I never knew when it was coming despite asking several times. I raised an undelivered case with them and they have emailed me back today saying that as I only paid for standard delivery I am only liable for £10 compensation with the Royal mail DO NOT buy anything from this disgusting Company there tracking, customer service and flyer service is terrible”
“Shocking service.
Bought the device back in November, it worked for entire 2 minutes and then died. We took loads of videos and pictures to prove it did not work.
We had to pay for it to be Sent to their UK based RMA centre to be repaired (not replaced).
They had it for almost a month and then they responded to tell me that there is nothing wrong with the device and that I should either pay for it to be sent back to them (£32.00!) or they'll bin the device.
I raised a dispute through Paypal and they have informed me that there is nothing they can do because they are based in China.
Raised a case with the Trading Standards, they said the same.
My options are paying them to send it back to me or lose out the entire refund.
These people have completely robbed me blind.
IF I get it back, I guarantee it is DOA again.”
“I ordered a Nintendo Switch and was told delivery would take 3-5 days. It has been almost a month and still no word from them, not even a tracking number.”
“They say they are Uk based company but they are not. Ordered goods Nov. They say 3-5 days delivery. Still have not received. Despite numerous emails. They believe the foreign couriers over me. I have not received the goods hence I just want a refund. Waste of time and would not recommend using this company. It’s a pure scam.”
“Took 3 months to recieve my ipad. I had brought another the week before it arrived as i thought it would never come.
Sounds like a real headache to return and im certain it would be very hard to get the refund.
Dont buy from tecobuy unless your dumb!
Paul”
“Below is the response after 2 months to a phone that I ordered that did not arrive.
Dear Customer,
I would like to inform you that the courier has closed their investigation.
The courier has let us known that they have declared your parcel as a lost parcel.
As you selected the standard shipping method for this order, your shipment was not insured.
We have filed a lost parcel claim with the courier, and will refund the compensation offered by them.
The courier has advised us of a compensation of £10, and this amount will be transferred to you through the payment method used to place the order.
We deeply apologize for the inconvenience caused by the loss of this parcel.
Should you need further support from us, please contact us.”
“Low prices because of unfaire competition.
I've received a smartphone that was only for indian market (low prices due to this), now I have a half of apps in hindi.
No warranty in EU, the phone it's not recognised by the manufacturer here.
The clearance was made as a dock station with 19$ value, so they don't pay taxes (low prices due to this).
I have bring them the possibility to refund and solve the problem but the customer service is like a bot from 2000's, they repeat constantly: "Pay by yourself shipping costs, and take the risks of the shipping. Pay 38$ of fees and after that maybe we will refund you completely.."
I've decide to report the to the authorities for violation of clearance declaration, violation of warranty terms, violation for importing in EU of products not certified in EU. And of course will report the situation to the legal office of the phone manufacturer too.”
“Worst online company I have ever dealt with. Item ordered in mid-November as a Christmas present for my children, didn't arrive until mid-January. No tracking information available on the parcel. Had zero response to any of my emails to them until I opened a dispute through PayPal at which point they sent a generic email blaming the couriers. Refused to give any compensation for the delay in delivery. Worst customer care I've ever received. Do not buy from them.”
“I would not recommend It is a Chinese company. Which does not inform you that the delivery takes up to a month. You can forget about returns, a minimum of 10 weeks WAIT. Cost
£ 40. When it comes to guarantees, the waiting time of two months does not work.
Very bad reviews, I do not recommend it.”
“Absolute farce! Paid my money, TecoBuy entrusted the package to DHL courier on 14 December, DHL Tracking has the package all the way from HongKong, through Singapore, through Germany, and last entry shows 'flight landed in UK'. Royal Mail tracker shows 'package on its way from Germany. Yet here we are a month later and NOTHING! And what are TecoBuy doing about it? Sweet FA... And the support from DHL? Phuck all!! Wouldn't cross the street to p155 on either if they were on fire. Don't trust either of them.”
“My Shipment #100064444 for Order #BUKW410132625 was ordered in November 2020 and still not delivered. If anyone is buying from TecoBuy, stop now. They do not deliver once you have paid them. There is an email address that no one tracks. There is no option to call them and ask for status update. I have been waiting 40 days for Airpod pro and my money has gone down the drain. It is not how deliveries work in UK. I don't understand how such fraudalent companies are allowed to operate in UK (or any country for that matter).”
“This company should not be allowed to trade!
Ordered an ipad on 28th November Delivery states 11 days allow a couple of extra for covid, tracking number didn't work, I tried to call them lines goes dead, emailed 6 times! they only replied when I contacted the shipping company and they got back to me telling me they had never received this item!
Tecobuy replied with thank you for you custom and sent me the same tracking number!!
I then involved paypal, I ordered another ipad with John lewis on my visa as it was my sons only Christmas percent arrived the next day! I would of saved £70 through Tecobuy! for all the hassle heart ache and worry...
Then on the 31st Jan the ipad from Tecobuy turns up! I have asked to return it they say it has to be back in 30 days from delivery (bank holiday weekend) yet they couldn't get it to me after £670 within 30 days!!
Absolute cowboys and as far as I am concerned criminal!!
you will also get an adapter plug as its not a UK model.”
“I wouldn’t award this company any star’s at all if it was an option.
I ordered on 14th November with reassurance would be delivered within 15days now 1st January still no order.
Emailed several times, just get a generic reply ( if lucky)
Tracking number is unobtainable. Have tried putting tracking number into shipping from Hong Kong sites but still nothing.
They did reply when I asked for a refund but as return policy is within 30 days no chance. So £104-99out of pocket & one disappointed grandson.
My advice it may appear cheaper but it’s not if you loose your money. AVOID at all cost.”
“Zero stars!!!!!
Ordered my autistic son a new iPad on November 28th and it still hasn’t arrived, Message to customer services a few times with no reply now waiting for PayPal refund,
My boy goes without”
“Really annoyed with myself for not reading reviews. Ordered on 19th, all good with tracking info etc provided. Item was described as "in stock". Since then, nothing, no update, no responses to emails, suspect this will not arrive for Christmas. Personally am going to cancel order (or return it if it ever arrives) buy it elsehwre and take the pain with paypal since I do not want my hard earned cash to go to this company. Be warned!”
“AVOID this company if you do not want problems
This company does not deliver goods anywhere near their stated timeframe. If you try to cancel, they will fob you off and say it's too late to cancel, even though they had not even sent the goods at all.
There will be all sorts of delays, complications, and they will make your life so awkward.
I had to dispute with PayPal. Tecobuy will win. With PayPal all Tecobuy has to do is provide tracking. Tecobuy win.
I had to dispute with my bank to prove I never received goods, and that I had cancelled goods long before item was even sent.
Disputes are do time wasting. If you do not want all the troubles, avoid Tecobuy.
Non stop fraud and headache.
They lie about everything. They claim they did not receive item back even though I never received it. I refused at the door. Courier took item to seller. Tecobuy emailed me to say they received item. Tecobuy told my bank they never received item back?
Fraud”
“Ordered a Samsung phone over a month ago. Had to send over 4 emails asking why it hadn't been delivered before receiving a generic unhelpful reply from them. I'm not at all confident I'll get the phone before Xmas. Terrible customer service.”
