“I am surprised to see so many negative reviews! After having a totally smooth first experience that included returns & calling customer service, I just placed my 2nd order.
The only things I dislike is the constant barrage of ads, and I can live with that!”
“I put a couple of items in my Temu shopping cart. I wanted to check if I could find better prices anywhere else. The next day, Temu had processed the order without my permission. They took the money out of my bank account within seconds. The next day when I saw the money out of my account, I phoned Temu to try and get a refund on the money. They said three of the items were already shipped, so I couldn’t get a refund for them, but I could return them and get a refund and it’ll take 14 days after they receive an inspect the item. One of the items still had the option for a refund, I filed for the refund and they said they wouldn’t accept it because the order had already been processed. So now that item has been dropped at my house, I found another item that was the same for $150 less, but they do not do a price comparison like they say they do. The only price adjustment they’ll do is if we find the same item on their website for a different price. Temu is nothing but a huge scam. I could return this item, but I have to pay for the courier to come pick it up from my house and return it to them. We’re talking about 150 pound item and it will cost between 100 and $150 to return it. So that money, even though I didn’t order anything, though I was charged for the item within seconds will cost me $100-$150 to return and then it will take 14 days after they inspect the item before they return my money. And on top of that, they might not return my money, they might just give me a credit with Temu to buy something else. Don’t shop at Temu. They’re robbers, their thieves and they don’t care about anybody. I told them I was a pensioner on a fixed income. They don’t care don’t waste your time at Temu.”
“I have purchased A LOT from Temu. MOST items have been great. It is a 2-week delivery but sometimes faster. Occasionally, deliveries are late, and Temu lets me know they are late and gives me a $5.00 credit. When I have had to return items, it is very easy. A QR code is provided, and you can take it to UPS. Return: I have been offered half of my money back and to keep the item. Also, I have been offered a choice to have the full amount back as credit or refunded to the card I used for the purchase. If you spend $20 shipping is free from Temu - in China.
HOWEVER if you purchase an item that says it is from the Local Warehouse, you are likely to be charged $2.99 for each item from the Warehouse. The explanation is that your items need to be from the SAME STORE to receive free postage. The Warehouse has items from many stores. Yeah, just because it is from the same Warehouse does not count. So, it saves a bit of money to order from Temu in China.
ONE MORE DIFFICULTY. They have started using a delivery service called UniUni. I have received several messages that the driver could not deliver my package - "there was a delivery with your Temu order." I live in a gated community. If the delivery attempt was made after hours or on the weekend, the driver probably did not know how to get in. No, the company did not try to solve the problem.
I do like my purchases from Temu however, you do need to look at the descriptions. Go below the reviews of the product to find Product Details. The pictures will show the dimensions.”
“We decided to live dangerously and try Temu. We spent about $200 on fishing & kitchen items. Our order was broken into 3 deliveries.
Nervously waiting, I was pleased to see we were getting regular updates on our items. And then in the promised timeframes, our items arrived.
Out of the over 20 ordered items, 4 needed to go back. I could not figure out the return process online & called the customer service number. Within a few moments I was talking to a live & very helpful person. He patiently helped me & sent me return labels to print.
I was in awe of how smoothly everything went from start to finish with Temu!”
“Started buying last year from Temu , have ordered at least 100 items. I dont have any complaints about anything. except long waited but i get everything and everything is nice, beautiful , i only order the items w/free shipping, refunds are instant Gave presents this xmas to more people. This year i ordered 7, 15 in one chopper , slicer , etc nice, their halloween masks are the best, ..no bull just more than what u pay for..And hats ,, i've bought 12 lol charra.. can show u u receipts.”
“i have been useing temu for a long time its all ways been good the products for so long I never have doubted them plus free shiping is nice i perfrer temu then tik tiok they add shiping and its a lot i have had no problems with them”
“I use Temu all the time… I Never had any problem. Even when i order something and like to return. They accept and I Can do that right away. Not problem with any other”
“I have to say everything i purchased from temu has always been of a decent quality given the insane low price for their merchandise. I'm not sure about the negative reviews but my experience with temu has always been a good experience. I do agree with one comment about navigating to get the additional discount. Since their price is reasonable already without the discount, I don't frustrate myself trying to apply the additional discount. I've shopped for Birthdays, Christmas, encouragement items. And everyone was please with the items I've purchased for them.”
“Temu has a wonderful no hassle return policy HOWEVER, the local warehouse sellers are not. I've returned wigs from 2 different local warehouse sellers and they both denied my refund. I eventually got the refund on one. Still waiting for other. Nickgirl is one of the sellers. Don't buy from them!!”
“Overall, Temu has been a fantastic addition to my online shopping routine. The combination of unbeatable prices, a wide product selection, excellent customer service, and fast shipping makes it a standout platform in the e-commerce world. Whether you’re looking for great deals on everyday essentials or unique, hard-to-find items, Temu is definitely worth checking out. I’ll certainly be returning for more shopping in the future!
If you're on the fence about trying Temu, take the leap—you won’t regret it. 10/10 recommend!”
“Temu has been a convenient platform for finding a variety of products at affordable prices. While not everything is of the highest quality, the return process is hassle-free, which gives me peace of mind when shopping. I appreciate that the company sometimes refunds me and lets me keep the product I wanted to return—it's a thoughtful gesture. I've been using Temu for a couple of months now and enjoy shopping for all kinds of items, including clothing, on a weekly basis.”
“Temu is awesome! I am surprised by some of the bad reviews.
I bought many things from there, clothing, shorts, shirts, tank tops, sweat pants, kids clothes.
Cat beds, everything was nice!
The sweatshirts are made a big big and they are made out of polyester- no cotton, otherwise absolutely no complaints!!
If u buy the cheaper things- u kind of know what u will get-get a whole bunch oc stuff for cheap!”
“First time using Temu. Everything went smooth. A friend forwarded an aide of their’s so she could get free stuff from their site. I got 7 items. 4 free items and three discounted items. Got everything for $44.38, which would have cost over $188.00 at normal price. Got everything, everything came within the time they said it would, everything was sealed well. No complaints here. Thanks Temu”
