temu.com Reviews

"Here we have a site that denies its customers for items not received. I ordered 6 items thru temu. Package showed up re taped back closed and I had Styrofoam pieces apparently made it look like package was in there. But 4 of my 6 items was missing. So, I immediately took pictures of the package and started a refund return procedure. I waited few days at least only find out thru my account and no email in response says I'm denied for my refund. I was mad! I'm so upset I'm considering using tipclassaction lawyers to start a class action lawsuit against temu for ripping off its customers! Oh also. I had nearly 40 in credit In my account. I requested temu to cash out my credit at the site and send me check fir my credit in temu, and after they confirmed my money I had In credit being cashed out by check to my address. They denied my money and to close my account. Temu said they don't do that and I'm sorry you are upset we don't want myself leave temu. I responded saying all I wanted first place is fix the issue, replace or refund my missing items. That's all I wanted and expected from temu is fix the issue. When they refused again that's when I mentioned maybe start lawsuit against temu for myself and others with similar orders as mine and force temu to protect its customers, and nit distrust us. We are the customers, they are the company making money. We are spending our money, if temu screws you like me, you don't have nothing! No money, no items, not a single customer representative that gives a damned about its customers concerns. DO NOT SHOP AT TEMU!! WARNING, YOU MIGHT GET RIPOED OFF. TEMU COMPANY ARE THIEFS. HARSH BUT TRUE IN MY CASE. SO PLEASE BEWARE TEMU USERS,RUN AWAY......"

"Horrible I purchased small groceries with same card from 7 years never happened any wrong safe and secure today I.e 17-05-2024 debited 133.18 aed from my card wondering no card added in wallet not received any OTP easily debited , recommended to all user don\u2019t add any card details and don\u2019t order any thing from Temu Scamming app \ud83d\ude4f\ud83d\ude4f\ud83d\ude4f"

"This is a review for Temu in the UK - they have closed their UK website - too many bad reviews!\r\n\r\nPO-210-01540734956153889-D01\r\n\r\nBEWARE! This company does not comply with British retail law, if you purchase in the UK\r\n\r\nThe above order was delivered by 'EVRI' (our worst UK delivery company!) - late! (Temu gave a \u00a34 'late' refund). (EVRI used to be called Hermes - which if you read their review history anywhere, you will discover has one of the worst review histories ever.)\r\n\r\nTemu refused to refund for two missing items - saying that the goods left their establishment intact. However I know they were missing. They do not show any evidence of 'inclusion' in their response, but they have my photographic evidence that they are not on the tray that I unpacked them on. So it's their word against mine.\r\n\r\nThey were very quick to deny my claim.\r\n\r\nOn further examining the package it is clear that it was ripped - then 'repaired' with clear tape. So if Temu have 100% integrity - and I can assure you that I do too - then it must have been 'nicked' by the courier. When EVRI were Hermes one of their couriers went through an elaborate procedure to 'deliver' an expensive leather jacket. His false completion of 'sorry you weren't in' card and false pictures of it on our doorstep - then walking away with the 'Joe Brown's' leather jacket box without ringing the bell, were all captured on CCTV - only to be accosted by my partner - in bare feet - to wrest the package off a very sheepish thief 100 yds down the road. He performed his 'trick' directly under the purview of the CCTV front door camera!\r\n\r\nThe courier who delivered the Temu package was very camera shy - he wore a black close-fitting hoodie - with just a tiny part of his face showing - and carefully placed the package in the 'parcel chute' - ripped-side down - in the 'proof of delivery' photo. Whilst his identity would be easy to ascertain if Temu took it further - he probably felt more confident that it would be difficult to retrieve the delivery information and who and when had tampered with the package en route.\r\n\r\nTemu have refused to claim from the courier company and will not engage in insurance-claim processes. \r\n\r\nThey have refused to engage in any discussion about the sender being liable if non-delivery occurs in the British retail law processes.\r\n\r\nWe take online platforms and payment systems for granted in the UK. In the rare event of non-delivery occurring with eBay, they are very good at rectifying the problem - as are PayPal - who I believe were very closely aligned with eBay. Amazon too are very good at refunding for missing items (even when they too were hit with 'interception' fraud in my district.) But Temu? Be wary.\r\n\r\nSo what do I do about Temu? I can assure you - with as much photographic proof as I can - that the items were not delivered - which if Temu's response is to be believed - must have been removed in transit. I would be willing to sign an affidavit to state the items were not present.\r\n\r\nThe courier who delivered the package was very keen to hide his identity from my CCTV cameras - and placed the package in the delivery chute so you couldn't see the 'tear'. He wore a hoody masking most of his face.\r\n\r\nStupidly I have another Temu order in the pipeline - but it is my last. And hopefully it will all arrive in an intact package - presumably by 'EVRI\/Hermes' (Who are due for a name change soon - not long now until they reach their 'poor review' threshold!)\r\n\r\nWith the Temu App now uninstalled - it's Adieu from me.\r\n\r\nAdieu"

"Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!\r\nWhen I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.\r\n\r\nI feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!\r\n\r\nAll I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks"

"Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!\r\nWhen I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.\r\n\r\nI feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!\r\n\r\nAll I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks"