“I can't really complain about the items I have purchased. I just don't like the entrapment. They say you are to receive free or $.01 items and when you choose them then they tell you that you have to purchase so much in order to get them. I don't appreciate the deceit.”
“The quality of the products is really poor. I bought a dress that is so thin I think it would rip to piece just moving around and it’s not at all tight. Sewing supplies are also poor quality. I definitely will not be ordering again”
“GOT THE HARDWARE ENCRYPTED FLASH DRIVE. THE INSTRUCTIONS FOR SETTING THE PIN CODE WERE SUB STANDARD AND LEFT OUT IMPORTANT STEPS FOR REPROGRAMMING YOUR OWN PERSONAL CODE NAMELY TO PLUG THE DRIVE BACK INTO A COMPUTER AFTER REMOVING IT BEFORE GOING ON TO THE NEXT STEP. COME ON YOU GUYS WERE NOT ALL IT NERDS. I GUESSED MY WAY THRU THIS AFTER AWHILE BUT WILL NOT PUT MYSELF THROUGH THIS AGAIN”
“Please don't put your card details in temu,recently I only purchased from temu from my new card putting details and from last few days my card is being hacked by someone. So only opt for cash on delivery.This is my experience”
“I am a loyal customer but I am 100% dissatisfied with the misleading freebies.. it tells you to pick but in then only AFTER you purchase you are not receiving freebies as presented.”
“I was very disappointed when I didn't receive my refunds. It's difficult to get proper help from staff. I realized I wasn't getting refunds until I checked a couple of times. When I looked at my backwards refund I realized I wasn't refunded, I was told to go to my bank it could be a problem with my bank not receiving refunds which I thought was lame but went to the bank anyway and it was confirmed I didn't receive the refunds. When I queried it with Temu I was told the account was closed and cannot receive the refund. My warning to people check out refunds. Was very disappointed that I lost over R700 from trusting my temu account that showed I received the refunds”
“made order over a hundred received everything except two items .one they will send .another one the free item they won’t send. the items i received i do enjoy.”
“First order was easy peasy, cause they were roping you in. Next time I tried to order it was like you need $20 more of items because it's from a local vendor. Same goes for oversees orders. Pain in the rear and not worth the effort 💯”
“I was tricked into ordering. I SPUN THE WHEEL and was suppose to recieve free items which I spent alot of time picking. I would receive the free items if I spent a certain amount first. So I spent more time picking 3 items to buy. I received those but none of the free items I had chosen.
Not falling for that again. I'm done!”
“I ordered items from Temu on 11/02/25 (R486) & 17/02/25 (R79).
I cancelled the orders and was told by Temu that i have been refunded.
Those refunds are nowhere to be found, neither in my bank account or in my Temu credits.
Your chatline is an AI response that just keep on repeating "Yoy have been refunded on 11/02 & 17/02"
WHERE IS MY REFUNDS
See proof of account transactions.”
“I ordered jeans from this company and the jean material appears to look a certain way and when you receive the product the material is very poor, they look like something used from the thrift store.”
“Delivery always takes longer than expected and guaranteed dates to arrive. Quality depends on the materials itself… i have gotten great quality earrings but bags i purchased looks very cheap and it has some different kinds of smell.”
“I loved the item I paid for. Actually ordered again another pair. But all the items I went through hoops for, spinning etc, never came. False advertisement!!! Deleted the app. I hate that place. Nice sandals though.”
“The Temu App shopping experience is annoying and deceptive. First, there are a lot of POP-UP SPINNING PRIZE WHEELS offering credits which are more like pennie’s. You’ll always win 195 credits, but you need 200 credits to claim your prize. To receive the 5 missing credits you need to purchase more items.
Turns out 200 credits is $2.00. However,
The credits never seem to be available when checking out or they are “expired”.
Also, they offer you $5 CREDIT if your package does not arrive by delivery date.
When you receive a $5 credit, TEMU sends daily texts telling u to claim your credit before it expires. I have tried to claim these elusive $5 CREDITS on the same day that I receive a text, but they are EXPIRE AT CHECK-OUT.
PRODUCTS: I purchased 3 sets of solar lights. one set is very high quality and came in a manufactures box with instructions. The second set was okay, around the same quality u can purchase at a discount store. The third set had two defective lights.”
