“I was very disappointed when I didn't receive my refunds. It's difficult to get proper help from staff. I realized I wasn't getting refunds until I checked a couple of times. When I looked at my backwards refund I realized I wasn't refunded, I was told to go to my bank it could be a problem with my bank not receiving refunds which I thought was lame but went to the bank anyway and it was confirmed I didn't receive the refunds. When I queried it with Temu I was told the account was closed and cannot receive the refund. My warning to people check out refunds. Was very disappointed that I lost over R700 from trusting my temu account that showed I received the refunds”
“made order over a hundred received everything except two items .one they will send .another one the free item they won’t send. the items i received i do enjoy.”
“First order was easy peasy, cause they were roping you in. Next time I tried to order it was like you need $20 more of items because it's from a local vendor. Same goes for oversees orders. Pain in the rear and not worth the effort 💯”
“I was tricked into ordering. I SPUN THE WHEEL and was suppose to recieve free items which I spent alot of time picking. I would receive the free items if I spent a certain amount first. So I spent more time picking 3 items to buy. I received those but none of the free items I had chosen.
Not falling for that again. I'm done!”
“I ordered items from Temu on 11/02/25 (R486) & 17/02/25 (R79).
I cancelled the orders and was told by Temu that i have been refunded.
Those refunds are nowhere to be found, neither in my bank account or in my Temu credits.
Your chatline is an AI response that just keep on repeating "Yoy have been refunded on 11/02 & 17/02"
WHERE IS MY REFUNDS
See proof of account transactions.”
“I ordered jeans from this company and the jean material appears to look a certain way and when you receive the product the material is very poor, they look like something used from the thrift store.”
“Delivery always takes longer than expected and guaranteed dates to arrive. Quality depends on the materials itself… i have gotten great quality earrings but bags i purchased looks very cheap and it has some different kinds of smell.”
“I loved the item I paid for. Actually ordered again another pair. But all the items I went through hoops for, spinning etc, never came. False advertisement!!! Deleted the app. I hate that place. Nice sandals though.”
“The Temu App shopping experience is annoying and deceptive. First, there are a lot of POP-UP SPINNING PRIZE WHEELS offering credits which are more like pennie’s. You’ll always win 195 credits, but you need 200 credits to claim your prize. To receive the 5 missing credits you need to purchase more items.
Turns out 200 credits is $2.00. However,
The credits never seem to be available when checking out or they are “expired”.
Also, they offer you $5 CREDIT if your package does not arrive by delivery date.
When you receive a $5 credit, TEMU sends daily texts telling u to claim your credit before it expires. I have tried to claim these elusive $5 CREDITS on the same day that I receive a text, but they are EXPIRE AT CHECK-OUT.
PRODUCTS: I purchased 3 sets of solar lights. one set is very high quality and came in a manufactures box with instructions. The second set was okay, around the same quality u can purchase at a discount store. The third set had two defective lights.”
“My last two orders were delivered beyond the delivery date. The iron ons were creased, crumpled and jammed into a very small delivery bag. That is how they get damaged. I would like to see Temu vet These distributors and manufactures that they’re working with. I don’t think Temu sees what’s going out. I ordered Sheets that are supposed to keep food cold. I’ve never seen anything like these before in my life. Not only did it arrive beyond the delivery date, but there were absolutely no instructions in the bag at all. My neighbor said I can bring them over to her house and together we will try and figure out how to do it. That’s unacceptable though! I’ve ordered previous and items arrived with absolutely no instructions. I know it’s not Temu. It’s the manufacturer, but Temu has a responsibility to us the patron to vet Quality of their merchandise.3 attempts to load pictures to no avail. Will try again.”
“They ALWAYS offer free items with a certain purchase amount. Several times I have ordered over the amount needed but never get my 2-4 free items. I buy from them because they do have lots of good items. But Why do they Lie????? It’s unnecessary!!!!”
“The promotion of receiving free gifts is misleading and dishonest. I followed the instructions to receive six gifts by placing the gifts I wanted in a box labeled “free gifts.” Instead of receiving the gifts, I was charged $110. The instructions on the event page instructed me to order up to $55 in additional items to qualify for the free items. Once I ordered the extra items, I was told I qualified for the six gifts. Once the paid items were ordered, I also ordered the free items, but instead of receiving the items for free, I was charged. When I spoke to customer service, I was told that I had to pay for the items in the boxes labeled “free” before I qualified to receive free items. Those instructions are not in the rules, and I found the boxes labeled “free gifts” misleading.”
“I purchased a pair of floral trousers and the inside seam above the knee on both legs pulled apart as it wasn’t cut and machined properly. They are not allowing enough fabric for the seam to be held together and it frays and pulls apart. AND I only wore them once demonstrating a factory fault.”
“I have been purchasing items from Temu for a while, but I’ve noticed some issues with the discount and free gift offers. Whenever I receive a 90% or 80% discount, the price either stays the same as before or the item disappears. The free gift offers also feel misleading because there’s no option to choose what you actually want. Instead, you’re required to purchase a lot of additional products to qualify. There’s no real option to select specific items, which is disappointing”
