“Мы уже на торговой площадке TEMU более двух лет. И вот я попросил оператора дать мне акции и скидки на товары. И тут закружилась карусель. Полтора месяца обещаний каждый день и т.д. В итоге мой акаунт оказался под ТЕНЕВЫМ БАНОМ. Прекратились акции и скидки на товары вообще. Цены в моей корзине резко выросли и так происходит уже полтора месяца. И чуть не забыл мне предложили компенсацию один евро. Как то так вроде покупали на торговой площадке TEMU несколько лет принося прибыль для платформы TEMU. А в итоге такая благодарность от такой платформы как TEMU. Что же спасибо Вам руководство торговой компании TEMU за такое отношение к клиентам.”
“I am extremely disappointed with my experience with Temu. I placed an order totaling $60 for three specific items, but instead of receiving what I paid for, I was sent a completely different item worth less than $5. This is not just an inconvenience—it is unacceptable.
For the past month, I have made repeated attempts to resolve this issue by requesting either a refund or store credit. Each time, I have been met with delays, vague responses, and no real effort to fix the problem. It feels like my concerns are being ignored and that Temu is simply avoiding taking responsibility.
This level of customer service is completely unacceptable. When a company makes a mistake, it should take prompt and fair action to correct it. Instead, Temu has done nothing but waste my time and frustrate me further.
At this point, I have lost trust in Temu as a company. Based on this experience, I will be taking my business elsewhere and would strongly caution others to reconsider before purchasing from them.”
“Ordered some items. I put in the SHIPPING ADDRESS. Most of the items ordered went to the DEFAULT ADDRESS which was my old address. Called immediately to rectify the situation and was given a refund on some items. Spent more time on the phone with shippers try to stop the delivery or change address. When I asked Temu about the mess, I was told that A.I. automatically inserted the default address on most of the items ordered and ignored the shipping address.”
“Item never received and I’m told it went to the correct address despite my proving 3 times now that it wasn’t my house they delivered to the correct they said ok we can see that and then say in an email it was the right address. Horrible site. I won’t use again.”
“I’ve had few bad experiences with this company recently. On multiple occasions, the orders were incorrect. For example, I ordered two laptop stands but only received one.
On top of that, customer service hasn’t been knowledgeable enough to properly resolve the issue. While there is a 30-day return policy, in my case I have to travel some distance to return items, which ends up costing me additional time and money.
This has happened more than once, which makes it feel risky to keep purchasing from them. I hope they improve their quality control and put better policies in place to handle situations like this.”
“I was planning to purchase some items from Temu today. After logging into the app, I was prompted to “spin and win.” As expected, it stopped on the “free items” option and showed that I had won 10 free items.
I selected all 10 items, and at the checkout stage, it showed “free.” However, I was then asked to make a purchase of a certain amount to claim those items. I followed the instructions and made a purchase, but only 3 items were shown—and even those were not clearly confirmed.
Then again, I was pushed to make more purchases to unlock the remaining items. I continued, but in the end, it felt like I was just being led from one condition to another without actually getting what was promised.
This was a very disappointing experience. These kinds of offers seem misleading and are designed to keep people spending more without delivering what is initially shown.
I strongly advise everyone: please do not trust such “free gift” offers on TEMU Always be cautious, and inform your friends and family as well so they don’t fall into the same trap.”
“Prices seem great but it's not a bargain when you don't actually receive the item!
Customer service refused to accept anything customer says and just repeat false delivery claim. No idea where items were delivered but it wasn't where they were meant to be.”
“I’ve seldom had a problem with team refunds or replacements until recently! Do not purchase any live tree saplings as shown here by Plant &Haven:(Fig Tree Live Sapling Plant /Bare Root )
Item arrived, wrapped and dead.. refund and replacement were denied by seller and not honored by Temu! Still waiting after about six weeks of communications, emails, chats, etc. AI and generic responses fora refund. Executive Customer Service emails aren’t even correct😖”
“Temu stated that I was awarded credits for purchase. I picked items to be added to my cart and instead my card was automatically charged. I remained unaware that I had been charged for these items until I later saw the charge on my credit card statement. To make it worse, the items were mailed to an old address that I had previously changed. I contacted customer service and they refused to remedy the problem.”
“Dreadful company to deal with.
Poor Quality.
Broken on arrival.
Inundated with offers that are untrue, last one was £160.00 credit was not there i refried to chatbot who wanted a screenshot which you cannot send within the app so why they tell you to, only to prolong the problem and make you give up. DO NOT USE”
“I submitted a review how i ordered several items and they shipped them one by one and how the price change after you pay for it and they upset and didn't deliver my last two items.”
“I have tried multiple times to return items that were purchased as a guest. They state that there is no email address or phone number associated with this order and cannot assist me by entering the information. Although I have all the confirmation emails, they claim they cannot help me They offer returns and then make you jump through hoops. Will never purchase anything from them again! Caught in a run around.”
“I needed to return an item worth about EUR50.
The product was returned to Temu in Madrid on the 26th March at 11.00 but the delivery was not accepted.
The carrier, Correos, is the same carrier used by Temu to make deliveries to me and they left a a note in Temu's mailbox with the tracking number to request re-delivery at a suitable time. These are the same tracking details already provided to Temu as part of the returns process.
The response from support has been non-existent.
The only response I can get is that this is my problem in some way - Temu refuse to accept the return and refuse to tell Correos that it be rescheduled.
My messages have all been ignored and all replies from Temu 'support' have been stock phrases ignoring all my previous messages.
Is there a real person or just a bot there? If it's an AI bot it needs retraining, but maybe this is deliberate to refuse all returns?
What a scam - promise to refund but then refuse to accept any returns!”
“Very bad service I had received items that were defective and I was trying to get a refund when I called customer service. They always have robotic answers never resolve problems.”
“It promises a $ 200.00 discount.
The 1st thing I out in my cart says $ 21.00. Ok I'm curious. [ where's Moly discount] another 5.97 sox, nothing. [ but these ARE things i need ]. These solar lights ads for $ 12.62. I get two. No discount”
“I've been playing temu's games to win free gifts. Seeing how they work to me is a scam to get you to buy more items and even then you still don't met their goal for the free gifts. I was at 99.9% there to get free gifts and just when I thought I got the final .1% I get 99.95 %. Really?!!!!”
