“I have tried multiple times to return items that were purchased as a guest. They state that there is no email address or phone number associated with this order and cannot assist me by entering the information. Although I have all the confirmation emails, they claim they cannot help me They offer returns and then make you jump through hoops. Will never purchase anything from them again! Caught in a run around.”
“I needed to return an item worth about EUR50.
The product was returned to Temu in Madrid on the 26th March at 11.00 but the delivery was not accepted.
The carrier, Correos, is the same carrier used by Temu to make deliveries to me and they left a a note in Temu's mailbox with the tracking number to request re-delivery at a suitable time. These are the same tracking details already provided to Temu as part of the returns process.
The response from support has been non-existent.
The only response I can get is that this is my problem in some way - Temu refuse to accept the return and refuse to tell Correos that it be rescheduled.
My messages have all been ignored and all replies from Temu 'support' have been stock phrases ignoring all my previous messages.
Is there a real person or just a bot there? If it's an AI bot it needs retraining, but maybe this is deliberate to refuse all returns?
What a scam - promise to refund but then refuse to accept any returns!”
“Very bad service I had received items that were defective and I was trying to get a refund when I called customer service. They always have robotic answers never resolve problems.”
“It promises a $ 200.00 discount.
The 1st thing I out in my cart says $ 21.00. Ok I'm curious. [ where's Moly discount] another 5.97 sox, nothing. [ but these ARE things i need ]. These solar lights ads for $ 12.62. I get two. No discount”
“I've been playing temu's games to win free gifts. Seeing how they work to me is a scam to get you to buy more items and even then you still don't met their goal for the free gifts. I was at 99.9% there to get free gifts and just when I thought I got the final .1% I get 99.95 %. Really?!!!!”
“Temu has been awful for me. I buy many things from temu. On the 25th of march I bought five items and they already take my money with the price of 101ish only to later charge me about 124+ dollars. After I rechecked. They apparently seperated two of my items so I'd have to pay an extra delivery fee for both without my consent. Without my permission they take my money and is the same as stealing my money. I don't know they alwasy doing like that? Like they can dowhatever they want. I do not recommend this company anymore. Very bad company.”
“Temu is very bad at refunding back money. Because it's so hard to communicate with this company you lose your money through vague communication. I never received a package, and they said that they refunded me, and my bank has no record of that. They did this to me twice !!”
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Review of Temu
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Jelena
2 reviews
IT
Rated 1 out of 5 stars
Temu earns money this way?
Delivery, delivery, delivery
I tried Temu for the first time, everybody around me uses it.
My fortune wasn't good this time. I ordered my two parcels two days apart, I got a code in the inpost box in Tesco for the first one, two hours later I came to this box happily expecting my order, the box opened and it was empty. That's all.
I spent a lot of time trying to solve my problem, my application said that I got even my two orders at once. Then they started an investigation demanding proofs of me not received these two orders, sending me to find where else I could have lost them, may be my neighbours picked them up...? And on and on and on
Of course £25, someone says, it's not a huge sum of money, but my feelings, my time, their attempts to blaim me...
I just so upset, I hate them”
“I order AA batteries as an experiment to see how service compred to Amazon. The order took almost 3 weeks to complete (products apparently are shipped from China, no stock in the USA) and I received AAA batteries insteadd of the AA I ordered.. The security procedure is a real turnoff. Sadly, the experieence has not been good one.”
“Temu pretends that local warehouse items are in your country now, but they are not. And take a long time for delivery. Not the 2-4 days local warehouse shipping like they claim.”
“Took 22 days to find out order could not be fulfilled even there was tracking progress.
I am over Temu. I have been a fan of Temu for sometime now. Unfortunately I am no longer a fan. I am going to delete the Temu app today. Some of the reasons are - increased minimums, delivery up to 20 days because of something called pre-ordered items and local warehouse, damaged items due to poor packaging. Also, you never know the quality that you’ll be getting and poor sizing. All I would like to do is pick an item pay for shipping and get delivery within five days. This is not possible with Temu. Also, I can’t speak with a live representative only AI. I’m going back to using eBay and Amazon.”
“You can add false descriptions to the list of complaints. Item was described as DYI paint by number with number guide. Item was actually a colored poster . My money was refunded but I would prefer a replacement, real paint by numbers without paying for shipping.”
“Item was posted and then I was advised that it would take at least 10 days to deliver. No clear way to obtain a reason for this or to have this corrected.
Would not use this retailer again. Very frustrating and not interested in customer care.”
“I keep being charged for products I don't receive. I sometimes get double orders and double pay. And good luck trying to get some help....I did get a phone number but no one answers. I tried talking to someone online but then I was charged sixty dollars for a membership to something, I have no idea what it was. The products that they sell are mostly good quality but it's not worth the aggravation and expense.”
