“I was charged for an order that was never processed by temo. The customer service representative tried to place blame on me, arguing that my connection failed, when it was clearly a glitch in their system. While speaking to him he suddenly fell silent and disconnected the call.”
“Temu refused to provide store credit for defective items, despite EU Directive 2011/83, which states that return is not required for non-compliant goods. My case has been escalated to ECC Cyprus. I received only automated replies and no proper resolution. Be cautious if you're an EU customer — your rights may be ignored.
This case has also been documented and submitted with full evidence to the European Consumer Centre for formal mediation.”
“I received items I did not order, they don't even show in my orders. 2 rings and tree ornaments, I did not order. Hope I'm not being charged for these. Never had a problem before now.”
“Temu operates as if it assumes every buyer is gullible or uninformed. Its marketing relies heavily on flashy gimmicks and exaggerated discounts designed to lure customers into buying products that are often little more than junk. The overall quality of the items sold is frequently substandard, and the platform is rife with misleading product images that have clearly been digitally enhanced or manipulated. Many listings grossly misrepresent the actual appearance, function, and durability of the goods. This kind of deceptive practice isn’t just disappointing — it’s downright infuriating. Temu’s approach feels less like commerce and more like a digital bait-and-switch. It’s a deeply frustrating experience for anyone who values honesty, transparency, and quality.”
“My first order was a bed frame.The bed frame was delivered and stolen off.My porch, I clearly have a note stating.Do not leave packages unless I sign.They're refusing to give me my money back”
“I ordered some items: some were missing from the package that I received and some others were identical, although I paid for 2 different ones. I will never order from Temu again!”
“Temu lies about promotions and deals, to get you to buy items at regular price and they never send the deal items…. Only the items you paid in full for…. The second time temu has tricked me like this, won’t be a third time”
“I used to order from tibu , but ever since they Started charging shipping.
And started going with other merchants They Started ripping people off with their shipping.
And their customer service sucks. I will never order from them again.
Buyer, beware.”
“Disappointed with Customer Support and Return Policy
I ordered several items from Temu, and one arrived damaged. While I reported the issue and initiated a return right away, I was told the refund would only be processed after the company inspects the item. Unfortunately, the support team said there’s nothing they can do in the meantime. As a customer, it’s frustrating to have my money tied up due to something that wasn’t my fault. I expected a smoother resolution process.”
“This has been one of the worst online shopping experiences of my life. I received a product from Temu that had missing parts, no product name, and it doesn’t even function properly. I reached out to customer service and explained everything clearly, multiple times.
But every time, I get the same robotic response like they’re reading from a script. It’s like talking to a wall. No one takes responsibility. No professionalism. No ethics. Just the same copy-paste replies over and over again.
Then I called UPS with the tracking number, and they told me I have to pay for the return shipping if they come to pick it up. Why should I pay for your mistake, Temu? You shipped me a broken, incomplete item!
This company is a complete scam. They lie, delay, and hope you give up. Super untrustworthy. Super unprofessional. Super liars.
Don’t waste your money or your time. Never buying from Temu again.”
“I have placed ordered and paid. They have canceled the order and said my money will be refunded. However; i haven't seen my money and couldn't get help to reach them. They don't have a customer service in Canada. Be careful from this site.”
“Temu came up on my phone and I proceeded to start ordering some items at that time. A spin wheel comes on and tells me. I just won a whole bunch of stuff. So I'm ordering, next thing You know, I'm charged for everything. I get upset. I call there and the woman tells me that I am enrolled in a game. And I have to meet all these guidelines day after day. I am a business owner and a grown man and had no intention to play games. The woman was friendly but was totally not helpful. I expressed my Feelings. It ends and no resolution. Now my items start coming three out of eight don't work Or weren't what they said they were. This is.
Such a terrible way to do business and unsuspecting.People just trying to buy something.Get taken for a ride.Be careful”
“I would have made it a zero stars if possible. Beware! They are showing incorrect amounts in your subtotal screen. Ex: item original price was $23.80, you get a 29% savings $16.76 plus it's now on clearance for $11.17, but it's
the $16.76 that is used in your total. Another item was $29.96, a 40% discount, now $11.78. But do the math, 40% makes it $17.96 NOT $11.78 which is the price they are showing you paying. I wonder just how much I've been ripped off by this. Customer service only tells you the prices they see are the ones that are the actual % off, not the price you see. Even after you send them a screen shot of their app!”
