“Ordered exercise bike from temu but bike arrived with damaged screen and other problems. Wanted to return but temu instead of collecting the bike forces me to collection place and I can't do that because the bike is too heavy. The bike is useless and vert poor quality. Will never order anything from temu.
Order ID:
PO-210-14968537580151773”
“My experience with Temu was terrible, and I will never buy from them again. The suppliers act in bad faith, splitting orders into multiple shipments and then refusing to provide proper return labels. I ordered 10 chairs, but the seller sent only 5 and later claimed they no longer had the color I purchased. Obviously, I refused to accept that.
When the 5 chairs arrived, I requested return labels. Temu sent ONE single return label for all 5 chairs combined. How am I supposed to fit 5 full-size chairs into one box and carry that to a UPS Store? Impossible. They ship each chair separately when selling, but expect the customer to return everything in one package. It makes no sense and feels intentionally abusive.
I tried multiple times to resolve this with Temu’s customer support, but they were completely useless. No real help, no solution, just canned responses.
This company has zero respect for customers, zero accountability, and a return process designed to make you give up. Worst online shopping experience I’ve had. Avoid Temu at all costs.”
“after many successful purchases in the past two years TEMU has fallen of a cliff in terms of customer service and delivery. It has me asking why I am still here after all there are MANY alternatives. It seem as as if TEMU has decided customers DO NOT matter anymore. Future purchases will be None as you can not live up to companies own "guarantees" delivery is now a JOKE . The slippery trick of moving delivery status to out for delivery only to find out that this means some time in the next 4 days. This is to cheat your customers and allow you to slip out from your policies.
Bit of free advice LYING to customers id NEVER the way to go”
“First order fro TEMU was an Ego battery, but it was defective. Customer service promised relief in 24 hours. LOL, I almost believed them. Save your time and $, their prices are too good to be true.”
“I ordered a luminous clock which was supposed to be delivered in about 5 days. Eleven days later it still had not arrived. I sent Temu a ticket and the clock arrived the next day. The tip of the big hand was bent. The instructions said to use a zinc cadmium battery (NOT mentioned on their site). It’s IMPOSSIBLE to find! I want to return it. The Temu site says that I have no orders from them. I never received an e-mail confirmation for my order - yet, IT WAS DELIVERED TO ME! I have no recourse, am stuck with a clock that I cannot use, and am totally disgruntled with these people. This was my first and LAST order from this pathetic, unscrupulous outfit. AND, their customer service is absolutely ATROCIOUS! THEM, AND THE LIKES OF THEM, NEVER AGAIN!”
“Parcel arrived already opened! Advised Temu immediately with photos and video evidence. We’re not interested in assisting at all. Poor customer service. They don’t listen and don’t care!”
“Product advertisements are misleading. Products are poor quality. Given most go straight in the bin, it is cheaper to pay more locally and get what you want. My delivery left me feeling like I had paid to dispose of someone elses environmentally unfriendly garbage.”
“Temu’s misleading marketing is based on false promises! Today, I’ll focus on their shipping deception. I ordered a sander that was advertised as being sold by a local seller with fastest delivery — within 2 business days (See photos! They might look the same but are 6 days a part).
However, once I paid, the delivery estimate changed to 2–7 days. After 3 days, I checked the order and saw it was delayed again and still marked as “seller is preparing the item.” After 6 days, it said the same thing! I suspect they meant “being made,” not “being prepared.”
And don’t be fooled by the “Speed Up Shipment” button — it’s just another gimmick and doesn’t do anything.
If you care about honesty and reliability, avoid Temu. Among other issues, their shipping claims are not what they appear to be.”
“I’ve been trying to register as a U.S. seller on Temu, and the process has been incredibly confusing. There don’t appear to be any U.S.-based representatives who understand how business formation and documentation actually work in the United States.
The system and support team seem designed for overseas entities, so standard U.S. structures aren’t recognized properly. Each support agent gives a completely different answer on how to verify or register — even when you provide official IRS and state-issued documents.
Temu has huge potential, but until they staff U.S.-based verification specialists or align their platform with U.S. business registration standards, onboarding will remain unnecessarily difficult for legitimate American sellers.”
“Their clothes are made cheap and they give me an award then take it after a week everything is cheaply made and I would advise anyone not to shop here ..you will get ripped off”
“Used too be but quality of the goods could be really bad..ok they used too offer a deal pick 3 things for a penny then get them free if you spent £20 on other things..Now 3 things for a penny..buy things for £20.
.the 3 free things don't go into cart..ok too test this deal I added £80 worth of goods into cart and...the 3 free ones did not go into cart..Now it's a scam”
“🛑 PLEASE DO NOT USE TEMU use another company.... My package got delivered to another house, they acknowledged it (I have an email stating this from them and the delivery company) that it went to another home but they still won't give me a refund. Im the one out of $ and there is nothing I can do about it. So, so wrong.”
“Temu kept sending me notification saying I had 10 free gifts once I placed an order I placed a couple orders and still never got the gifts. I just wish they would stop sending the notifications saying that.”
“Title: Warning: Irresponsible Delivery and Poor Customer Service
I ordered five items from Temu and received only two. The company claims all five were delivered, but that’s simply not true. The carriers and sellers Temu uses are careless — one of my packages was left in an unsecured, public area and I wasn’t notified for hours.
Temu’s customer service has been extremely disappointing. Instead of resolving the issue, they keep referring customers to third-party sellers who never respond. Refunds are nearly impossible to obtain.
Unless Temu begins using reliable carriers like USPS or another reputable service, I strongly advise others not to shop on this site. Despite my research before ordering, I now question the company’s legitimacy, the way these transactions were handled feels deceptive and untrustworthy.”
“I just received the boots I orders and they were not the size I ordered. Also some bras I ordered were very poor quality and did not fit right. I'm still waiting for some other things I ordered and payed for. Now I'm worried that they have my card number. Will b watching my account closely.”
“Still waiting. If you can't service your customers the dates you promote close the business TEMU. I ordered the products cause supposed to receive them a week ago ( A week ago it was the final date). Tomorrow I shall travel without my products.”
