Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,937 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly slow delivery”

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Posted 5 years ago

“Why would you ( tentworld ) email me to leave a review when after coming into the store an spending $460 I get a phone call an get told not come come back into the store come on seriously think about who your sending this to 🤦‍♂️”

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(Toowoomba, 4350) - Posted 5 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 5 years ago

“Product came from Sydney thought was. From Midland Ages to proceed never again”

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Posted 5 years ago

Hi Mary, Thank you for your review. As per our Shipping & Delivery page, all online orders are shipped from our SE QLD warehouse. The stores have not been equipped to arrange delivery. We have however passed your suggestion onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 5 years ago

“Your website states free delivery to most of Australia which is not true”

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Posted 5 years ago

“Wrong item delivered. Suggested rectification further inconveniences the customer. Incorrect item has still not been collected. Bad customer service. Customer beware!!!”

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Posted 5 years ago

Hi Ryan, Thanks for your feedback. I do apologise for the error here on our part. Despite our best intentions, errors do happen from time to time. I understand that our team are still working to get this rectified for you as quickly as possible. I trust that this will be finalised for you soon. Thanks and Happy Camping ~ Jarrod.

Posted 5 years ago

“Items were not what I wanted but I have to send them back to Queensland from South Australia at my own expense to get a refund. Yet if I take items into a store I can only get a store credit. Absolutely disgusting and I will be looking into the legalities of this rip off. Do not buy from this awful company.”

Helpful Report

Posted 5 years ago

Hi Brooke, Thank you for your review. As per our Returns Policy available on our website www.tentworld.com.au, this return would be classified as a change of mind as we sent you the product that you ordered via our website. Goods may be returned to Tentworld's online warehouse for credit or refund, providing the goods are in their original packaging, unused and in new condition within 2 weeks (14 days) of delivery. All associated freight costs for change of mind returns are at the customer's expense. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 5 years ago

“Terrible shipping with Couriers Please. Took over 2 weeks. Please use Aus Post in future.”

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Posted 5 years ago

“I ordered my item online on Monday 30/11/20 after the website said "leaves in 1 business DAY" It left 1 WEEK later when Tentworld engaged Couriers Please. Today is 28/12/20 and I'm still waiting for my delivery. Having rung Tentworld several times, they simply dont seem to care, and just say there's nothing they can do.”

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Posted 5 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. Unfortunately due to the combination of Christmas and COVID-19, our courier, Couriers Please, are currently experiencing significant backlogs and delays with their deliveries. This has also caused scan events to not upload. Due to a new processing centre being introduced, Couriers Please do have additional staff and facilities and are working hard to improve the processing speed of the orders and clear out the backlog. Your order should be out for delivery shortly and we apologise again for the delay and disappointment here. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 5 years ago

“Delivery took 2 weeks to arrive.”

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Posted 5 years ago

Hi , really sorry to hear you had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 5 years ago

“The tent was extremely slow in being delivered even taking CoVid into account. When it did arrive it was damaged and was eturned with the courier. I emailed tentworld and I am still waiting in a response.”

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Posted 5 years ago

Hi , really sorry to hear you have received your parcel damaged. All the couriers we use, we find to be reliable. Items arriving damaged can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 5 years ago

“I would use a new courier service if I were you " Appalling" the service I received. Received my 3 weeks after order. Picked up on the day and held on Sydney for 3 weeks. Had to buy a new bed for camping. Ot arrived while we were away. In the rain and soaking wet. Not under the carport as requested. Disgusting service”

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Posted 5 years ago

“Your delivery courier service sucks. You state 3 to 4 days delivery on your web site and by your own admission you can’t do that. Delivery tracking was unavailable”

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Posted 5 years ago

“Disappointed only one of the 2 items- ordered at exactly the same time, on the same invoice, has turned up..... the tracking link shows nothing.... even though I have been charged!!! So much for that Christmas present”

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Posted 5 years ago

“The slowest delivery with no help from tentworld. Took a full month from order to delivery after 5 inquiries on the order.”

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Posted 5 years ago

“Have to wait over two weeks for my parcel. I send an email still not responding.”

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Posted 5 years ago

“Ordered goods for Christmas 5 weeks ago with delivery in next 2 days and still waiting.”

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Posted 5 years ago

“Not sure why you would send me this when I haven't received my item yet? What other rating could I give?”

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Posted 5 years ago

“Re. Smartex pop up shower ensuite Disappointed with quality considering the price. 1. One of the legs kept unclicking, even in low wind. They feel very flimsy so I expect them to break easy. 2. The one I bought was missing sewed in loops to change the hanging of the towel and soap holders (between each compartment) . When in store I went to the trouble of testing it, hanging them in both compartments. It wasn't until I was already camping I realised they were missing so now it's used. Hope someone wants a 2nd hand one, because now I'll have to buy a new one fit for purpose and be out another 200 bucks. Not happy.”

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(Toowoomba, 4350) - Posted 5 years ago

“I’d love to review the toilet I bought from the tentworld website, but it’s sitting in a depot somewhere waiting to be delivered 17 days after it was picked up from Brisbane, and 3 days after the toilet chemical I bought at the same time was delivered. I’m not suggesting this is entirely tentworld’s fault, but I don’t think they’ve done enough to sort out the problem with their courier.”

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Posted 5 years ago

“Unless courier service they use. 3 weeks and still no goods....pathetic”

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Posted 5 years ago

Tentworld is rated 4.7 based on 19,937 reviews