Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,987 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally ordered a tent and a mattress. The order was suppose to arrive on the 12/12/20 and didn’t actually arrive until Christmas Eve. The tent was amazing however, upon opening the mattress we discovered that they sent the model down. We then arranged for the incorrect mattress to be picked up and the correct mattress to be sent on the 2/01/21 and it never happened. Ended up requesting a refund for the product and ordering it through Snowys. The correct mattress came from snowys in 3 days without express shipping. I would not recommend tentworld to my worst enemy. Snowys was soooo much more efficient.”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent order. What you've described is definitely not what we expect, or have built our reputation around. I can see you've been in contact with our customer service team, and that they did their best to get the correct matt out to you and do apologise that we are not able to arrange this in a timely manner. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Kind regards Jamie. Tentworld online team.

Posted 4 years ago

“Can’t solved the problem”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. If you could please email feedback@tentworld.com.au with approx date & time of your visit and what has happened, I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“I have not recieved it yet and I ordered it back in August last year”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers as soon as we get any new updates. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks Jamie Tentworld online team.

Posted 4 years ago

“Never received item ordeted”

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Posted 4 years ago

“I ordered a 120ah battery and got sent a 100ah battery. Took way too long to finally get the 120ah.”

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Posted 4 years ago

Hi , really sorry to hear you have received the wrong product and they the swap over took a lot longer than we would have liked. All the couriers we use, we find to be reliable. Receiving the wrong Item can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team and they have resolved this for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Ordered Coleman chair on 25/11/20. Has not yet been delivered by 4/1/21. Does not bode well for anything but a very poor rating”

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Posted 4 years ago

“have not received IT YET, WHERE IS IT ? you have my money , return the money now , or i will have to take the matter further, Mr Shilland.”

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Posted 4 years ago

“Sent me the wrong item”

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Posted 4 years ago

Hi , really sorry to hear you have received the wrong product. The wrong Items arriving can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“return process terrible”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Sold me goods online that they did not have in stock! Awful customer experience, ring ahead before placing an order if you are buying online. Tentworld offered for me to pay $170 to upgrade into a chairs product they did have in stock - not acceptable!”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience. When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask by emailing contact@tentworld.com.au. Happy Camping-Jamie

Posted 4 years ago

“Rubbish experience with tentworld, took 8 months to get my chair I ordered and after 2 months of waiting I rang and asked were it was and they said it was on back order until October, it’s now the 2/1/2021 and I still haven’t got it yet. Never getting anything from this place again. Don’t know how you can run a business like this.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. We have sent you a personal email in regards to this. Kind Regards, Tentworld team.

Posted 4 years ago

“I ordered a LHS foxwing awning online and after 3 weeks it finally got delivered only to be a RHS awning. I was not impressed that the store closest to me would not exchange it for the right one so now I will have to wait for it to be sent back then they will have to send me what I ordered”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you have received the wrong product. The wrong item arriving can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team. team.

Posted 4 years ago

“It took weeks to arrive and missed each estimate”

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Posted 4 years ago

“Tent says it's wind tested up to 100kms.. went away. Had 25km winds and tent snapped in 3 places. Not worth it.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team

Posted 4 years ago

“Ordered goods on the 8/12/2020 still have not received the parcel. It is now 31-12-2020 Contacted Tentworld but have not heard back yet”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team

Posted 4 years ago

“Incredibly slow delivery”

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Posted 4 years ago

“Why would you ( tentworld ) email me to leave a review when after coming into the store an spending $460 I get a phone call an get told not come come back into the store come on seriously think about who your sending this to 🤦‍♂️”

Helpful Report

(Toowoomba, 4350) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Product came from Sydney thought was. From Midland Ages to proceed never again”

Helpful Report

Posted 4 years ago

Hi Mary, Thank you for your review. As per our Shipping & Delivery page, all online orders are shipped from our SE QLD warehouse. The stores have not been equipped to arrange delivery. We have however passed your suggestion onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Your website states free delivery to most of Australia which is not true”

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Posted 4 years ago

“Wrong item delivered. Suggested rectification further inconveniences the customer. Incorrect item has still not been collected. Bad customer service. Customer beware!!!”

Helpful Report

Posted 4 years ago

Hi Ryan, Thanks for your feedback. I do apologise for the error here on our part. Despite our best intentions, errors do happen from time to time. I understand that our team are still working to get this rectified for you as quickly as possible. I trust that this will be finalised for you soon. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

Tentworld is rated 4.7 based on 18,987 reviews