Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,987 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was meant to be sent the same day as stated orders befor 10 get sent same day but took 2 day to send order then was in transit fir a a further 4 days and was and every day was saying it was out for delivery.”

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Posted 4 years ago

“Not a good experience”

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Posted 4 years ago

“Very happy with the service and the product”

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Posted 4 years ago

“Took 4 moths to finally receive it”

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Posted 4 years ago

“I purchased a tent a month ago and I'm still waiting for it. Unfortunately Tentworld has not been able to solve my problem.”

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Posted 4 years ago

“I purchased online an Oztrail Ultimate AW Stretcher queen, an elevated tent for 2. What arrived was was the Oztrail easy fold stretcher BED (NOT a tent)! Two days before our camping trip, we decided to load our xtrail our newly purchased tent. My heart sank when I saw a stretcher and NOT a tent delivered. Unless I’d like to stare at the stars at night, the next day I went through the hassle of driving more than an hour away to their one and only shop here in Melbourne to exchange for the item I paid for. Fortunately, they had the item available. Shop exchange was easy as I called Queensland first (where the item was shipped from).”

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Posted 4 years ago

Hi Jocelyn, Thank you for your feedback. Sorry, this happened but happy to hear that our Melbourne store was able to help you out. We have passed this onto our warehouse to try and stop this from happening in future. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Worst customer service at tent world Kawana. Very annoyed as I’ve always been looked after until this morning. The young lady that picked up the phone is rude. The guy that served me has no idea what he’s doing. Please employ people who know what they’re doing and offer good customer service.”

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Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Team at Tentworld were awesome. Product not in store as such we ordered it online. Experience we have had with Toll has been atrocious. Tent ordered on 27/12, today (23/1), we still do not have our tent. Multiple phone calls, multiple service consultants, supervisors and managers we have spoken to. We have been and gone on our camping trip (without our tent) and we still have not received our delivery.”

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Posted 4 years ago

“Bought a Coleman All Terrain Double High Mattress in July - have just taken to first camping trip at Fraser Island and it went straight down overnight- have tried the detergent spray test to look for leaks and can see no bubbles forming but it has still lost at least half it’s air overnight with no weight on it. Not a fun camping trip!”

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Posted 4 years ago

“OZtrail Commercial Deluxe 4.5 Gazebo - Bought this from tentworld 2 years ago. The canopy for this particular gazebo does not last well and leaks all over after 18months. Have used the marquee approx 2 dozen times (rarely in rain) Not sure if I got a dud from tentworld as there was some markings on the canopy when purchased. Tentworld offered me an exchange which meant I wouldn't have the gazebo avail when needed or $50 voucher. I declined and am now in a position of replacing the canopy. Have had a bunnings Oztrail for years and the canopy is still going strong.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Absolutely useless”

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(Tweed Heads South, 2486) - Posted 4 years ago

Posted 4 years ago

“I have ordered an item on 25/11/2020, and I still haven't received the item yet.”

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Posted 4 years ago

“I placed an order 10 days ago scheduled to be delivered on 07/01/21 and I'm still waiting. I contacted Toll to follow up on the delivery and they can't even find a parcel attached to the tracking number provided by Tentworld. I have emailed TW and this is their reply "The current estimated transit time is around 6 - 7 business days. Please note it is only an estimate we can not guarantee it will arrive within that time frame due to the current increase in parcel volumes the courier companies are currently experiencing." I have not received a "sorry we missed you card", call or email from the delivery company.”

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(Punchbowl, 2196) - Posted 4 years ago

“Online experience was good, but the staff at the Ferntree Gully store was less than helpful and tried to misguide me.”

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(Ferntree Gully, 3156) - Posted 4 years ago

“I was told my reserved item could be picked up at the appointed time on an appointed date. In fact the item was not in stock and I was sold the display item which is a bit worn. The cover up was disappointing. I thought some honesty was wanting.”

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(Ferntree Gully, 3156) - Posted 4 years ago

“I have tried to ring Tentworld 5 times; nobody answers the phone. goodbye tentworld”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“2nd time I have ordered and waited months for my deliveries- even though items show they are in stock . Happened in 2018 and my daughter missed out on having her present under the tree . This year ordered around August/September and after several follow ups did arrive just before Christmas- however if I didn’t follow up unsure if that would have occurred. Disappointed customer”

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Posted 4 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers as soon as we get any new updates. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks, Jamie Tentworld online team.

Posted 4 years ago

“I have been very unhappy with my experience of trying to purchase a Coleman Northstar Instant Up 4 Lighted DarkRoom Tent. I originally placed an order online on 19/11/2020 and despatch was showing as 2/12/2020. This didn't happen and a new date for despatch changed to 01/01/2021. I requested a refund which I received. Later when I checked online the tent was showing as in stock and available. I phoned the Fyshwick store and ordered one for pickup on my way to my holiday on 24/12/2020. The tent did not arrive at the store and then appeared as out of stock once again. It is now showing as despatching on 01/02/21. Two despatch dates have passed by without any tent supplied. This has taken up a lot of my time and many phone calls and I still don't have the tent I ordered nearly two months ago. I will be requesting another refund and this time I will purchase the tent from another supplier. Stating despatch dates on your website which are not met is misleading and frustrating for customers and messes us around a lot.”

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Posted 4 years ago

“still waiting for the side pannels from the same order,sept/2020”

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Posted 4 years ago

“I found the process poor ... I went to a Tentworld store with a gift voucher only to be told that my voucher was not redeemable in store and only available online (where I had to pay for postage). The store manager looked at me and said that it was "self explanatory". I then looked at the web site and it said I could reserve the item so I said that I would pay for it online and reserve it to pick up in store .. nope. Sorry but if you have a gift voucher it should be redeemable either in store or online like every other business that has bricks and mortar and an online presents. I would have thought that in the current environment that you would have a click and collect option .. This was my first interaction with Tentworld and unfortunately it was very disappointing.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,987 reviews