Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,987 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we bought the product it said in stock Western Australia and then took two months + to arrive and it was sent from qld”

Helpful Report

Posted 4 years ago

Hi Kirra, Thank you for your feedback. We have checked into this for you and at checkout, it should have advised of the shipping cost of $63.49 and displaced "Standard Shipping Australia Wide - From S.E QLD can ship to PO Box and Parcel Lockers" for the Yeti Tundra Silo 6G Water Cooler - 22.7L - White. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“I paid upfront on behalf of a non profit youth organisation in good faith and then never received the goods. Delivery apparently went to the wrong house. A month later and i am still trying to get a refund after being told that it was the couriers issue. The couriers off course have given no answers.Very poor customer service and they have now lost a client.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“I ordered 2 sleeping bags about 3 weeks ago. I am still waiting for my delivery !”

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Posted 4 years ago

“I brought a gasmate camping shower, I decided to set it up in the backyard and go through the instruction process so I would be ready when I went away. It didn’t work and then when I started calling tentworld customer service no one could help me it was all to hard! I understand products don’t always work but I don’t think tentworld knows that and there customer service is not set up for that.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team

Posted 4 years ago

“I reserved a device at the Fyshwick store and went in to put it on Zip pay. I was told I had to provide them with my email address. I had the app on my phone and open with the barcode etc. So I refused and left. With other various people in the store and within hearing distance there was no way I was providing that info in open air. I then ordered the unit online and no issue. Very disappointed in Fyshwick staff”

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Posted 4 years ago

“The item ordered said it was in stock online and then I later received an email saying it was out of stock”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience.When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day... So it seems like something bad has gone wrong with your purchase. Can you please email your order details to contact@tentworld.com.au so I can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Very poor service. No stock . Sold me a broken pump.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. TO help us resolve your broken pump, if you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Was disappointed because I received a gift voucher but was unable to use in store”

Helpful Report

(Browns Plains, 4118) - Posted 4 years ago

Hi Louisa, Thank you for your feedback. If you can please call our online team on 07 4634 4150 we are more than happy to convert an online voucher into an in-store voucher for you. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Worst customer service experience. I sent the Joola Essentials v2 as a gift to my mum for her birthday. When it arrived, it leaked water from inside the main unit (not the connections, actually inside the hot water unit) whenever connected to water. Despite the fact Tentworld have a legal obligation to replace an item that is not fit for purpose, I was given the brush-off & basically told that it would be up to Joolca & that I should deal with them. This item was barely a week old, fresh out of the box & DOA, and Tentworld won’t even take any responsibility to replace it? The best thing I can say was they were fast in responding. Seriously think twice about these guys.”

Helpful Report

Posted 4 years ago

“Worst customer experience I’ve had in a long time. Tried to return an ineffective item, but was told it wouldn’t be covered by warranty because, well - that’s just how the item is. Zero care given to customer satisfaction, and no possibility to escalate a dispute. Do not recommend buying from this company.”

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Posted 4 years ago

“Warranty issue took a long time to resolve. Despite being told we'd be called when the replacement was available, we eventually called and were informed that it was now available.”

Helpful Report

(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent warranty claim. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“I’ve owned two instant up tents, the first was an Oztrail and the later was the Coleman 10 person Gold Series. These tents are incredibly difficult to setup in high-wind conditions. For anyone living in WA, trying to set this up in Sandy Cape Jurien Bay, is near impossible on a windy day. Just as you pop the poles into place, the wind blows them back down. On my first camping trip with the Coleman, one of the poles was severely dented, so we had to replace the tent for a new one. Wind flutter could be heard all night, and they get very warm during the day. The tent is very heavy, and requires two people to place and remove from a car roof top. Packup is also time consuming, and messy. If you’re the sort of camper that will only ever camp in ideal weather conditions, this may be the tent for you - but I will not purchase an instant up tent ever again. The advertising is also a little miss leading. Although the main construct of the tent goes up within minutes, the massive fly takes another 15-30 to put into place and peg down. That is, if you can get it over the tent in windy conditions. If you’re looking for reliable tents, go for the good old fashioned fibreglass setups, pop-ups or even gazebo hubs. I would have loved to post some photos, but did not have any. As a potential buyer, if you do your research you’ll find some photos showing what happens to these tents in windy conditions and heavy rain.”

Helpful Report

Posted 4 years ago

Hi Emir, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“The tent was broke in our camping trip and we went to store to return it back , they didn’t accept return, and they were so unfriendly and not helpful, tent has 2 years warranty and it is not supposed to be broken in first try only after 2 weeks of my purchase, I didn’t expect this from Tentworld”

Helpful Report

Posted 4 years ago

“Unfortunately the staff were not that interested in helping - or didn't have the experience to offer any worthwhile advice. The staff behind the till was very rude.”

Helpful Report

Posted 4 years ago

“Not sure how Tentworld have managed a 4+ star reveiw rating. I've had a return for a RV3 Oztent with the Tweed Heads store for 3 weeks now. When lodged, store manager Adam advised it would take 7-10 days as Oztent were running slow at the moment. When followed up a week later, Adam said it was only early and with the lockdown in Melb that week, nothing was progressing. He assured me they were doing all they can to process the claim. Having not heard anything for another few days, I called Oztent direct, who were not in Melb, but Syd and I was told neither their Syd or Melb offices were shut for Covid the week before. They advised they had received my warranty claim just a couple of days earlier, a full week after it was lodged Adam at the store. "Doing all he can to process", which turned out to be nothing. Now it's 3 weeks on and still no resolution. Next time it will be Kings, BCF or Anaconda I'll be buying off.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy with the way your warranty claim is being handled. What you've described is definitely not what we expect, or have built or reputation around. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Terrible service, extremely rude manager when trying to organise refund of wrong item. Will not return to tent world again.”

Helpful Report

(Toowoomba, 4350) - Posted 4 years ago

Posted 4 years ago

“Customer service is atrocious. Young kids running the place with no knowledge and no professional manner.”

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(Ferntree Gully, 3156) - Posted 4 years ago

Hi Lorie, really sorry to hear about your experience in our store. This is definitely not what we're known for or aim for. Would you mind please providing more information around your experience so that we can investigate and address with those involved. Please send to feedback@tentworld.com.au. Kind Regards, Jon

Posted 4 years ago

“Had the oztent bunker pro for 3 days when it broke a weld and had to be returned. Being a major defect I wanted a refund. Was told oztent need to approve the warranty claim and that I would be offered a store credit. Which is of no use to me because I live in Karratha. Return to the store 2 weeks later and get given a brand new replacement instead of a refund. Now I need to sell this to recoup what I paid for it. Won’t be back.”

Helpful Report

(Midland, 6056) - Posted 4 years ago

“I have y got my delivery that I ordered a month ago and aus post say they don’t know where it is. Not happy”

Helpful Report

Posted 4 years ago

Hi Ricky, really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. we have sent a request to our support team for this to be looked into, and they will do their best to get this sorted ASAP. Kind Regards Jamie, Tentworld team.

Posted 4 years ago

“Ordered on 25/11/2020 delivered in Feb 2021. Need to say more. Purchased same chair from Amazon 25/11/2020 delivered within5 days in”

Helpful Report

Posted 4 years ago

Tentworld is rated 4.7 based on 18,987 reviews