Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,987 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 25th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will if and when it is finally delivered”

Helpful Report

Posted 4 years ago

“First time in your shop and the last time.assstant quite rude.”

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(Toowoomba, 4350) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with the approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Great shop, fantastic sales staff, brilliant products, however the shop in Midland felt like I was walking on the surface of the sun, it was so hot as the aircon doesn’t work which made the whole experience very poor.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team.

Posted 4 years ago

Hi David, really sorry to read about your recent experience in our store. I've just spoken with the team in Midland and they're telling me their AC is really struggling in the humidity currently. Sorry about this - we're looking into how we can improve their performance now.

Posted 4 years ago

“I purchased a washing machine what was meant to be brand new, it had issues when it arrived including signs of mould and I was informed I would be offered a $20 refund only. On using the machine and it breaking on the first use, and asking for a refund due to the extra signs of mould and the fact that the machine does not work I have now been offered a refund after organising to spend a full day waiting for the driver to pick up the machine as I couldn’t be given a time frame shorter then “business hours”. The fact that I was sold a clearly used and returned machine that does not work is not a good sign of the business.”

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Posted 4 years ago

“Ordered a Hema navigator as a gift. It was too big to mount on the windscreen, which would cause visibility problems. Tentworld would not refund or credit because it was 5 days over their 14 days return policy. There was no return policy noted on the invoice but apparently I was supposed to read it online before purchase. We have shopped there many times but not anymore. I only gave 1 star because it arrived 5 days after ordering . I guess I lost 5 days there already with their policy. Buyer beware if you need to exchange anything”

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Posted 4 years ago

“Item was lost in the mail,Tentworld asked me to print out a legal binding letter and post it back to them stating I had not received the item. Australia Post can check the item was received or lost and Tentworld is covered by this, the customer should not have to physically print out a legal letter over an item worth $50. Live and learn,Tentworld Online department is seperate to the stores so my advice is go to the Store to buy it as the check store for stock option is seperate to the actual store having the item as all online items come from Queensland so if you are buying in perth expect a month wait on delivery.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. -The Tentworld Team

Posted 4 years ago

“Terrible phone manner, sounded like a 10 year old and very snooty responses to my issues”

Helpful Report

Posted 4 years ago

Hi Kelli, Really sorry to hear you're unhappy with your recent interaction. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your interaction I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“I never recieved my tent $800 after paying over $100 delivery they claim the delivery company left it at my door because I didn’t opt out if it being left at my property unattended. Surely you would need to opt in for it to be left unattended by the other way around !! I’m still trying to get my money back !!”

Helpful Report

Posted 4 years ago

Hi Jennie, Thank you for your review. I have just checked on your order and can confirm it has been refunded in full back to your original payment method. We do apologise for any inconvenience caused. If you have not received it can you please email contact@tentworld.com.au to advise and we can look into this further for you? I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“The only good thing about my experience with Tentworld was the actual purchase process and the engagement with your support/services team. You are currently using Couriers Please to deliver your items, they are irresponsible and highly unreliable. It took them over two weeks to find the missing items and deliver them. They even forced a delivery even tho you and I asked them to cancel it and return to sender. I had to pickup this items from a newsagent and then start a return to sender again. I noticed that you used Toll to return the items to you and even then they failed to show up on the agreed date which meant that I wasted a full day at home waiting for them to show up. I will NEVER again purchase anything online from Tentworld. Snowies were able to deliver in less than 3 days and they offer similar prices for the same items. Sorry for the brutal review but I’m am being very honest. I hope you fix this issues in the future. F”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. We do sincerely apologise for any inconvenience caused. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Goods ordered online 2 weeks ago, still not received or notification of dispatch at the time of writing this. Will never order from them online again”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. If you can please send your order number to contact@tentworld.com.au and we would be more than happy to look into this order for you and confirm why notifications are not going through. They may hand ended up in your junk mail folder or be a spelling mistake in the email address for example. Looking forward to hearing from you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“No connection between store and warehouse.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent order. If you could please email feedback@tentworld.com.au with further details relating to how we have let you down as we would like the opportunity to rectify this for you. Kind Regards, Tentworld team.

Posted 4 years ago

“no communication when tent arrived would not purchase again from tent world I left a hundred dollars deposit for camp kitchen you can have the 100.00 dollars”

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Posted 4 years ago

“Supposed to be a Christmas present. Had ordered it nearly two months before. It finally arrived mid January. They kept changing the delivery date with no reason. Customer service was appalling. But I am happy with the product. ☹️☹️”

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Posted 4 years ago

“I really struggled to get good service. The people behind the counter were more interested in the processes they were following than setting expecations with customers and talking to people. I will shop else where as I found it really disappointing and this has happened each time I have gone in there and each time I give it the benifit of it being busy or some other reason. Sorry but you have lost a customer.”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Hi, sorry to read about your experiences in our store & thank you for this feedback. What you've described is definitely not what we expect, nor what we're known for. Sorry that this has been your experience. I'd appreciate more information about how we let you down so that I can have the opportunity to investigate & discuss with the team. Please keep an eye out for an email to follow shortly. Kind Regards, Jon Tentworld team.

Posted 4 years ago

“Product not been delivered. Was in warehouse now is out of stock. I should take from the shop . Its the lesson for future.”

Helpful Report

Posted 4 years ago

Hi Jack, Thank you for your enquiry. The OZtrail Kakadu Jumbo 8 Position Chair with Side Table was a popular clearance item and we did our best to cover the demand of this with the limited stock that we did have remaining from the supplier. Unfortunetly demand was a little higher than supply due to the clearance price and we do apologise. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“My Thetford Electric flush toilet arrived looking good, However, the problem is mine was delivered missing crucial components like the water cap and waste tank cap, making it completely useless. Also missing was the funnel and seals. Thought it might be an easy fix, not so. I've had this product two weeks without a resolution from tent world, keep getting fobbed off. Told I can't get a refund because it is only small components, which is untrue when you research consumer legislation. Yeah, give it a miss! Come on guys your product support and customer resolution is letting you down.”

Helpful Report

Posted 4 years ago

Hi Roger, sorry to read of your experience with us. This does not sound as it should be at all. I've taken a look and have been able to find your support ticket - it seems that we've been grinding gears with Thetford on this one for far too long and should have escalated this much sooner. Sorry about this, we'll be rectifying this for you ASAP so you can enjoy your new toilet. Kind Regards, Tentworld team.

Posted 4 years ago

“I received a partial delivery of my tent from toll. I had to wait 3 weeks for the missing item to be delivered. I had to email/call toll/TentWorld multiple times to get a status update on this issue, there was no transparency or offers of help. Even though TentWorld sent all items promptly and toll was at fault for the delay, I believe that TentWorld should have done more, I expected you to send me the missing items separately and deal with toll independently instead of making this the customers problem.”

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Posted 4 years ago

“Service ok at best ,price sux”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi Scott, Thank you for your feedback. We always endeavour to offer the best possible pricing to our customers on all of our items. For this reason, many of our items have already been heavily discounted. However, we're always happy to look at matching prices. If you do see a cheaper price on an identical item, please send an email to contact@tentworld.com. Please also see https://www.tentworld.com.au/price-match-best-price-guarantee/ for more information. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“We recently bought a Coleman darkroom tent and a few other items .. went away over summer and unpacked the tent for the first time to find the LED battery pack that lights up the tent ( the whole reason I bought this tent) was not there ... I hadn’t packed lighting as it was part of this tents function...when I rang tent world in Ferntree gully the staff member was so unhelpful... said he had a spare one but wouldn’t send it to me .. I had to pick it up... 1 1/2 hour round trip .. or maybe he would send it to me? I’m still waiting to hear and feeling pretty disappointed in the lack of help....”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. As per our conversation on the phone, we have arranged for the missing part to be sent to you and you should receive an email shortly with the order information. We apologise that this has happened and will get this out to you ASAP. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“To date, 27/1, I have only receive 1 of 5 items I have ordered and paid for. I have contacted both your customer service and tolls without any resolution as to when the rest of the order will be arriving. So at this stage I am very unhappy with the customer experience.”

Helpful Report

Posted 4 years ago

Tentworld is rated 4.7 based on 18,987 reviews