Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a yamaha 3000kva generator online for my up and coming travels around australia in a caravan with my wife and baby. After purchasing i discovered that the unit size was too large to store in the back of caravan. So i called up head office explaining my sistuation and what product i bought and the size i was after. I hadnt recieved the item yet but wanted to make sure if it was ok to return the item once i did recieve it. I was told that i could take the generator to my local store and they would be able to help me start the return process from there. So after i got off the phone to head office i called my local store just make sure and they also had no problem with it. So in trust i was able to return the item i bought the size down from the origional generator as soon as i could as stock is hard to find and we leave on our trip around oz in 2 weeks. The day after recieving the origional generator i took it to a local store for the return. To my suprise they told me i wasnt able to do so, so i called back to head office and spoke to a rather smug person on the phone who was to no help and all he said was its our online returns policy and pretended his computer froze so he could put me on hold while he discussed it with his manager. After i explained to him i was advised not once but twice that i was going to be able to return it, all he could say was its our online policy then remained silent. Then says i was breaking up when ever i spoke after. So this is how tent world treats their customers who spend thousands of dollars with them. I am now $5700 into a generator and stuck with a unit usless to me. Money that would help my family and i live on the rd. Not a happy customer and i will never shop at tent world again, nor will anyone i know.”

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Posted 4 years ago

“Product was excellent but for some reason your transaction or the way you did it made the bank put a hold.on our account and we were without money for 24 hours. We contacted the bank and they said it was the way the transaction went through”

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Posted 4 years ago

“Product seems good although needed replacement after first use due to tear. Customer service from Tracey very good. Tentworld processes, particularly around sustainability an absolute disgrace. Refer my emails with Tracey if you can be bothered.”

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Posted 4 years ago

Hi Luke, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“In a word 'terrible'! Tent didn't arrive inside 5 business days. In order to make camping trip had to go to Tentworld in Punchbowl (1.5hrs from where I live) and 'PURCHASE' another one so I could go camping. Original tent arrived while I was away and now I have to find time to get it back to Tentworld and get a refund! Tentworld - here is what youj could do: 1. Apologize for the inconvenience 2. Offer to pick the tent up from my office 3. Reimburse me ASAP for the original tent”

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Posted 4 years ago

“Received new tent with damage to bag and fly. Solution initially was to tape and to repair. After back and forth both were replaced.”

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Posted 4 years ago

“Not impressed will not order of them again”

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Posted 4 years ago

“Services very bad, I buy tent coleman swagger 3P model but you don't send original box to me. You send coleman tent instant up 10P box very big. Making the shipping cost very expensive.”

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Posted 4 years ago

“Looks like a great product however the colour of the product we selected didn't turn up and was advised by their customer service nothing they can do "Please Note - Colours May Vary" Very disappointed.”

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Posted 4 years ago

“I was really disappointed in your voucher system. I bought it for my son for his birthday. There was no option to put a message with the voucher . I put his details in and it was supposed to be delivered to him. He didn’t mention it so asked if he had received it. I started looking when he said no and found it in my junk mail folder!! If I hadn’t checked it would have been lost. I wouldn’t use that again.”

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Posted 4 years ago

“Still waiting on tent poles ordered months ago.”

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Posted 4 years ago

Hi Paul, Thank you for your review. We have checked into this for you and based on the tracking your order was delivered on 27/04/2021. If this is not the case can you please send an email to contact@tentworld.com.au and we will investigate. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“SHOCKING CUSTOMER SERVICE!! My tent didn’t arrive one & a half weeks after ordering online from QLD. Tentworld requested I go to the Punchbowl store 20kms from where i lived to get a replacement. Made me PAY FOR ANOTHER TENT ($1000) and asked me to return the tent once delivered by TOLL for a refund. Massive waste of my time and money with little to no solution or recompense offered by Tentworld. I now have 1 tent that has cost me $2000!!”

Helpful Report

Posted 4 years ago

Hi Damon, Thank you for your review. We held the tent for you at our Punchbowl store as a backup just in case Toll did not deliver by the time you needed it and took it out of circulation so that other customers could not purchase it. Regarding the funds, as the one you ordered online is not in our hands we are unable to touch the funds allocated to your order. As mentioned over the phone as long as the tent is returned in-store in brand new, unopened, unused condition within 14 days of delivery, we are more than happy to arrange a 100% refund back to your original payment method. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Unhelpful and inadequate information provided regarding the return of a faulty purchase.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Product did not live up to expectations based on product advertising. Was told my expectations were not in line with what I could expect from the product and could 'pick it up or whatever' and call the supplier myself.”

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Posted 4 years ago

“I am still awaiting for the refund for the damaged table.”

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Posted 4 years ago

Hi Manohar, Thank you for your review. We sent you an email on 14/04/2021 and are awaiting confirmation on how you wish to arrange for the damaged product to be sent back to us. Until we receive your email/call to advise how you wish to proceed we can not arrange for the product to be returned and until the product is returned we can not arrange a refund. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“It was fantastic place order in July and get it in April with nothing else to say sorry for the delay. When they got here we do need them anymore we brought others in December”

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Posted 4 years ago

“The Tweed heads store is very poorly run with poor customer communication. Customer support is a distant second at this store.”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Took 4 months for my order to arrive”

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Posted 4 years ago

“Have been waiting 5 weeks, still have not received my goods!”

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Posted 4 years ago

“I have received damaged product and still awaiting for the cash back.”

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Posted 4 years ago

“Ordered online but never received my items.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews