Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,993 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with Tentworld but you should change couriers. Toll have been of no use and have now lost one of the packages. Their communication is poor which has meant that on the first two occasions we were not home. An attempt to schedule a time for delivery using their online system twice didn’t work despite having a confirmation number.”

Helpful Report

Posted 4 years ago

Hi Daniel, Sorry to hear about these issues. We will investigate this and be in touch. We look forward to helping - Ash.

Posted 4 years ago

“Im sorry, but received part of my order, but was short. They advised me that as soon as it was in stock, it would be sent out, but still hasn't even though its available on line now.. Still haven't received an email regarding it and have no idea where it is or when it will be delivered..”

Helpful Report

Posted 4 years ago

Hi Damien, Thank you for your enquiry. We have checked on your order and it is currently in the hands of our warehouse and based on current stock count should be dispatched Monday 30/11/2020. We apologise for the delay, and if we can assist further in the meantime, please do not hesitate to contact us again. Thanks-Jamie

Posted 4 years ago

“Freight costs to WA were added at checkout. On line site had definitely quoted Free Delivery. Trickery at its Best. Order Cancelled.”

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Posted 4 years ago

“still dont have my RTT NOT HAPPY!!”

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Posted 4 years ago

“Went into Tentworld Brendale to pick up my order and was treated with complete indifference, i was using afterpay for the first time and it was not working, so i asked for help the young lady just shrugged and would not even look at me, i finally just payed for it and no apology eventhough i was clearly dissapointed and annoyed. Wont be back.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“Didn’t deliver two of my three items, Then offered to replace but items subsequently out of stock for months despite me being able to find them in store?!. Major hassle. Duplicated answers and slow customer service. Not impressed”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Hi Rebecca, Thank you for your review. So that we can look into this further for you can we please confirm the products you have not received and the order number for these product? If you can please send an email to contact@tentworld.com.au?If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Extremely poor service. Staff were more focussed on unloading pallets. If you want to sell product from the pallets you need good customers. You need to give service to clients. Not having the person at the front counter sitting on the laptop.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi Ash, Thank you for taking the time to leave your feedback. This is definitely not the way we wish to show ourselves. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Wouldn’t refund ! Any store that doesn’t refund will never get my money. Purchased item as present, wasn’t suitable, yet you don’t refund. First and last time. Would never recommend your store. People need flexibility”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Hi Antonietta, Thank you for taking the time to leave your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I had a very poor experience buying from Tentworld. I purchased the below water heater. When I got it home I had problems with it turning off inexplicably. I called the store and spoke to the staff member on the same day that I purchased the unit, who called the manufacturer. He called me back and told me to return the unit to Tentworld for a replacement. I returned in a few days later, and spoke to the store manager. He told me (contrary to the staff member I spoke to) that he had to test the unit. I left it with him, and received a phone call later in the day saying that the unit had to be sent back to the manufacturer for "adjustment". He insisted that he could not refund or replace before the manufacturer had inspected/fixed the unit. He suggested that I could call them to discuss this. I called the manufacturer, who told me that they had tried to walk the manager through the adjustment over the phone. They told me that he had over-tightened the screw and damaged the o-ring inside the unit. The manufacturer had offered to fix the unit. I called back the manager and asked him to explain why he had failed to mention that he had damaged the unit, and had not told me the truth. After getting off the phone, I received a call from the manufacturer, telling me that they had authorised a replacement unit. I still don't know what the outcome was in terms of the damaged unit. I picked up the unit and adjusted the unit with help from the manufacturer over the phone. Unit is working perfectly. I had a really poor experience at Tentworld. I understand that mistakes happen, but don't like being lied to about what is happening.”

Helpful Report

(Fyshwick, 2609) - Posted 4 years ago

“Truck driver delivering a load of tents abused my partner when she picked up our purchase.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi Josh, really sorry to hear that you were abused by one of our delivery truck drivers. Would you mind please emailing feedback@tentworld.com.au with any information you might have about the driver so we can identify whether this was one of our freight partners, internal drivers, or suppliers. This should never happen and we will ensure appropriate action is taken to ensure it never happens again. Kind Regards, Tentworld team.

Posted 4 years ago

“Still waiting for items nearly a month now. Partial order sent but still waiting for sale item to turn up.”

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Posted 4 years ago

“Poorly packaged items and refusal to accept the delivered item was faulty.”

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Posted 4 years ago

“It obvious that there is a great call for online sales and that seems to be the focus, but this seems to effect instore sales service. The sales were very poor and I will be going elsewhere next time. There is no point in putting all your focus into unloading pallets if your customer service is effected. Leaving a guy at the front desk who is Just interested in online tells me that you are not interested in face to face sales. I will go somewhere else next time.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Worst service i have received in a long time.staff dont seam to reliase its a very competive market. No option given to get out of stock product until i asked. Stock was in wharehouse. I rang a week later and was told it whad arrived.no phone call. Went to strathpine to pick up. Walked in .not acknolaged at counter.asked salsman 10 min. later for my order.handed the product and walked away.no thankyou.nothing.he just walked away. SO RUDE.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi Ross, Thank you for your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Very painful customer experience. Ordered Oztrail Hiker 2. Delivery date kept being delayed. Switched to Oztrail Tasman 3 because it was ‘in stock’. Delays as it was shipped from a store to head office, then shipped to me. Missed the first camping trip I was meant to go on. Then ‘Couriers’s Please’ lost the parcel for 1 week. Missed 2nd trip planned. 11 working days to ship from Brisbane to Sydney. All up 6 weeks from order to delivery. Bought from a local company instead of directly from China via Ali Express because I needed it so urgently. Tentworld let me down.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your feedback. We will pass this onto the relevant department both with Tentworld and our courier. We do apologize for any inconvenience caused. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Bought the 4.5 x3m Oztrail only to have it fail on the first night on an outback trip ,with the leg separating from the base plate by means of a not so engineered weld 😡”

Helpful Report

Posted 4 years ago

Hi Adam, Thanks for your review and sorry to hear of the issues. All of our products are covered by manufacturer warranties so please contact us on support@tentworld.com.au so that we can provide options to help out. Thanks -Ash.

Posted 4 years ago

“4 tent ropes ordered 1 correct length 3 short ropes not happy”

Helpful Report

Posted 4 years ago

Hi Bruce, thanks for your review and sorry to hear of this issue with the new guy ropes. Please feel free to contact our support team at support@tentworld.com.au for a solution. We are keen to help! Thanks - Ash.

Posted 4 years ago

“We find the majority of the staff rude. We are avid campers and avoid shopping at the Brendale store because of the lack of enthusiasm from the counter staff. The staff are grim and appeared bored. They clearly dislike their jobs.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“I purchased a the Coleman 8 man instant up tent. I realised that it was broken on my first time setting it up on Fraser Island. I had to purchase a new tent to continue my trip as I was about 6 hours away from the nearest tentworld. When I called tent world I was only offered a replacement of the faulty part of the tent rather than the refund I now need as I have had to replace the tent. Now I will have 2 tents........”

Helpful Report

Posted 4 years ago

“Purchased a Coleman tent that was used for the first time over a 4-week trip using the tent for about 24 nights. There was a fault with the tent fly. The Tentworld officer advised that the tent isn't made for continuous use, which 24 nights doesn't seem overuse and wasn't pointed out at the time of purchase. I've been told to leave the fly and they'd get back to me after talking with the agent to see what they might say. Seems an odd standpoint given the product has a 12-month guarantee.”

Helpful Report

(Midland, 6056) - Posted 4 years ago

Tentworld is rated 4.7 based on 18,993 reviews