Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,990 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,990 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order got lost and didn't arrive in time for my Camping trip. Despite highlighting to customer service early on, the didnt react till it was too late.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels did have some troubles. Very frustrating & I'm sorry this is happening to you We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“On Thursday 3rd December I ordered the Projecta 350W 12V inverter at a rather good price. The website indicated 01 day for dispatch and I phoned the customer service who indicated a delivery mid the following week (ie. 9 December), which was vital for a trip I was about to undertake on the following weekend. On 10 December the item had still not arrived and tracking number just said "picked up in Brisbane" on 4 December. When I contacted customer service they were unable to provide advice when it would arrive and refused to cancel the order or let me come into the nearest store to pick up from there instead. Actually the customer service is unaware of Australian Consumer Law. Products and prices are great, and I've bought heaps of stuff from Tentworld stores (in person), but very disappointed with customer service and delivery.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“Terrible service!!! I ordered a Christmas item at the end of November. In early December I was told the item was out of stock and they could send a similar item which I was happy with. Two weeks later the item has not been sent and the company refused to send the item express post so that it would arrive by Christmas.”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience. Seems like some things have gone wrong for you. FYI - When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask.

Posted 4 years ago

“ORDERED AND PAID FOR ITEM 05/11/20 AND STILL HAS NOT BEEN RECEIVED.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks, Jamie Tentworld online team.

Posted 4 years ago

“I have never received my item so I request to get my refund! Since that, it has been difficult to deal with then and they don’t respond to me!”

Helpful Report

Posted 4 years ago

“When I ordered it indicated 3 to 4 days for delivery. A week later I was sent an email saying it was going to take a month. We needed this for camping and I would not have ordered if I new this. I work in a warehouse and ship items every day, I believe your system is set up to indicate stock is available to deceive your customers into purchasing items not in stock. Not happy with your service or ethics.”

Helpful Report

Posted 4 years ago

Hi Matthew, Thank you for your review. Based on the information at hand you ordered on the 5 Nov 2020 and your order was dispatched on the 17 Nov 2020 and delivered on the 18 Nov 2020. We apologise for the delay while we were sourcing stock for your order. If your order has not been delivered yet can you please send an email to support@tentworld.com.au and we can look into this for you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Asked for stock item and received return message saying not available. Yet when I went in I was told the stick was en route.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“2nd time I ordered for Christmas from tent world. Christmas 2018 my daughters sun shade didn’t arrive after ordering in plenty of time . This year I ordered (in September) again and stock was available and shipping well before Christmas- NOT SO still waiting . Doubt I will ever risk it again”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you for your review. We are disappointed that stock is taking far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We have been in contact with our stock control team for them to source an updated ETA and will communicate this to you as soon as we have some further info. We apologise for the delay, and if we can assist further in the meantime, please do not hesitate to contact us again. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Ordered 2 camping chairs, wrong colours sent. Very poor after sales service.”

Helpful Report

Posted 4 years ago

Hi There. In the product information we have the following details. These chairs come in a range of different colours as they are created from the leftover materials produced by the supplier. Due to this reasoning, we cannot guarantee which colour you will receive. The above colours are examples of the kinds we receive, but not indicative of what is currently available. They are sold on a lucky dip basis in the choice of colours. I hope this helps. - The Tenworld Team

Posted 4 years ago

“not good customer service.”

Helpful Report

(Warana, 4575) - Posted 4 years ago

Hi, really sad to see this 1 star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Still has not arrived”

Helpful Report

Posted 4 years ago

Hi Mark, really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“They sell stuff they don't have in stock. You will chase your refund forever... if taken a risk buying from them, use PayPal, that way you might get your money back via resolution center.”

Helpful Report

Posted 4 years ago

“The website information is out of date and the staff in the retail shops (Toowoomba, Ipswich, Gold Coast and Brendale) don't seem too interested in customer service.”

Helpful Report

Posted 4 years ago

Hi Wayne, really sorry to read your review of your experience in several of our stores and in regards to our website being out of date? Would you mind please providing more information by replying to support@tentworld.com.au - what you've described is very far from what we expect, and the reputation we've built. I would like to investigate how we could have gone so wrong with your transaction - and if possible try help you. Kind Regards, JB ~ Tentworld team.

Posted 4 years ago

“Selling stuff that is not in stock. Taking long time to refund.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Product is good but once order my delivery date kept getting pushed out a month at a time after waiting the month to pass. After phoning one to be told it’s due to parts when it made locally out of fibreglass.”

Helpful Report

Posted 4 years ago

“Couldn't complete order and extremely poor customer service.”

Helpful Report

Posted 4 years ago

“Not so much a complaint with the physical stores, but more with the online store. I ordered a coleman 6p darkroom tent on the 27/11 with an estimated shipment of the 2/12, I budgeted around a week delivery so booked a trip from the 14/12 onwards, which I would say is reasonable. I got a email on the 1/12 saying the tent would now be dispatched on the 18/12. I work and run a bike store and have a similar, if not higher supply and demand issue, I can empathise somewhat their issues, but I always quote worst case, say I was told a bike would turn up on the 1/12 I would quote just in time for xmas, to set expectation, not give an unrealistic eta to boost sales, the eta of the 2/12 was still live after I got the email of delay on the 3/12 still!!! Very dissapointed that they couldn't establish a accurate eta only 4 days out. All I got offered was a refund, which is annoying as I missed out on other sales from Snowys etc. Just to clarify the store in Dandenong were great! highly recommend buying in store, just the logistics team clearly need some work, and if you do have delays like this in such short notice offer something as an apology! Will not be buying from their online store again.”

Helpful Report

Posted 4 years ago

Hi Ryan, Thank you for your review. We are disappointed that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks Jamie Tentworld online team.

Posted 4 years ago

“i Have only received the stretcher not swag so very difficult to know at this stage”

Helpful Report

Posted 4 years ago

“Zempire Tents are Rubbish! Far from premium and when something wrong they don't back support the warranty and quality. Do your research and stay away from this brand”

Helpful Report

Posted 4 years ago

Hi Tony, We are sorry to hear that your experience with the Zempire range of tents. We are surprised to read your review and feedback on them. If you would elaborate what the issues are more specifically in an email to contact@tentworld.com.au we shall see what the problems were and if we can help. Thank you for letting us know. ~Dan

Posted 4 years ago

“The oz trail air mattress has great potential but I've had it for a week now and it has deflated each time I've pumped it up. I don't see how there could be a hole in it already as it's so new. I should have just bought a foam mattress.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear that you have had this fault. I have emailed you so that we are able to help you resolve this issue as quickly as possible. Thank you, Jack

Posted 4 years ago

Tentworld is rated 4.7 based on 18,990 reviews