Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,993 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking at the Zempire halo lounge & unfortunately we cannot get free shipping in WA. Disappointed.”

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Posted 4 years ago

“Couldn’t purchase a clearance tent accessory online - wouldn’t take my payment and freight to me - outdated way of doing business especially in a pandemic.”

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(Ferntree Gully, 3156) - Posted 4 years ago

“For many years I have been happily shopping at tent world, I think their selection is good and with quality products. They always have stated “large discounts”. However, the Burleigh store has now totally changed my opinion, and made me no longer a customer. I’ve shopped there many times, always paying full price and with below par customer service, (this store at least). Today for the first time ever I asked for a price match and was told by a wonderfully helpful guy that this was fine. However at the registers it became undoable with a whole checklist of excuses all non justified or logical. If you wish to advertise such great specials, then they should be comparable with other companies and not based on a ‘once-was’ price. I will take my business elsewhere.”

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Posted 4 years ago

“Only one of my three sleeping bags has arrived. I would like this issue you be sorted. I am not happy”

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Posted 4 years ago

“We bought our Coleman Dark Room 10p tent here last August, it had holes in stitching, attracted mould inside & out, and 3 zips broke off! Not happy! This is barely a year old, and was not cheap. What do you as a company offer me and my family ? I would like a response or email as a paying customer.”

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Posted 4 years ago

Hi Aine, Thanks for your review. I'm so sorry to hear the news. I have received an email from you regarding this, so we'll continue to work through this with you. These Coleman tents have served our customers very well, so it's odd that you're having such issues. We'll help where we can. Thanks ~ Jarrod.

Posted 4 years ago

“They listed something on eBay that wasn't available, made me wait 5 days before telling me, and now want me to write a review???”

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Posted 4 years ago

“The customer service at brendale is disappointing. It always seems like the staff at brendale think the public are a nuisance and I wouldn’t be surprised if they bonded over talking about this. The staff seem to be too busy doing their daily tasks or speaking amongst themselves to make you feel welcome into the store and invite you to purchase or inform you about products. Last time I went to tentworld I felt like the staff member hated their job.”

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(Brendale, 4500) - Posted 4 years ago

Hi Ian, Thank you for your feedback. This is definitely not the way we wish to portray ourselves, and do thank you for bringing this to our attention. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Limited customer service. Very shocked at the comparison to the quality of services as I just went to bcf before going to the tent world.”

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(Archerfield, 4108) - Posted 4 years ago

Hi Beibei, Thank you for your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Still waiting on one parcel”

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Posted 4 years ago

“I brought two swags the stitching that go I brought a camp oven it was cracked I brought a gar gas barbecue they forgot to put the plate bag in I got the new camp oven and the zipper broke on the oven bag I feel I should get a free camp chair or something for all the trouble I've been through with my purchases”

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(Toowoomba, 4350) - Posted 4 years ago

“I love your store but the girl who served me yesterday had no idea about the product I was buying and kept telling me it would repair canvas but it clearly stated vinyl and then eventually when I read it amd told her she said oh ok would u like a refund”

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(Warana, 4575) - Posted 4 years ago

“You sold me a Helinox Table One floor stock, giving me a $5 discount. Salesman distinctly said discount was for lack of packaging. Salesman knew leg was damaged as he dismantled it. I found out when I got home and tried to assemble it. Salesman knew because the leg is very hard to insert and detach. Cashier asked for my email saying it was for warranty purposes. Salesman had authority to tell cashier to discount sales price. Tentworld not trustworthy or reliable.”

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(Brendale, 4500) - Posted 4 years ago

“I placed my order on the 13/10/2020, is was directly shipped off. However I am yet to receive it, I have had nothing but issues with TOLL. It is a present, I payed express post to ensure that it was received in time. It was my daughter birthday and she has still not received her present, she is devastated and so upset and I an extremely angry and frustrated. Unfortunately TOLL does not give TentWorld a good reputation and due to issues with TOLL I will not be purchasing in the future.”

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Posted 4 years ago

“It’s very annoying to receive unwanted marketing emails and surveys when you make a minor purchase, and have requested not to receive spam from Tentworld.”

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Posted 4 years ago

“Do not buy this coleman all night gazebo. We bought and used only once but the ceiling has damaged so went to the shop but they didn’t do anything. This product has poooooooor quality. We spent $229 for only once used ;(”

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Posted 4 years ago

Hi SongHui, Thank you for your review and feedback. We are sorry to hear that you had experienced difficulty with the Coleman All Night Gazebo 3.0. From a look of your sales history you had returned one where we replaced for a new one on 26 September. Are you having trouble with your replacement? We shall investigate further what the issue might have been so that your feedback can be forwarded to Coleman. Thanks again. ~Dan

Posted 4 years ago

“Terrible. Sold me a used item that took them over a week to ship, then made me jump through hoops to return. Had to raise a paypal case. Finally refunded 2 weeks later. STAY AWAY!! Worst customer service i have experienced.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave this feedback with us. We have forwarded this onto the relevant department and are always looking at ways to improve the way we do business. We do apologise for any inconvenience caused by our current processes. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Hi tent word after attempts by your manager in Adelaide to refund my wifes account we have found out from our bank that no refund has been made ?? But you managed to steal another 510 dollars from my wifes credit card so the 1500 odd dollars you were supposed to refund us didn't happen but you took a another 510 so just over 2 grand now taken from my wifes card because of your incompetence all confirmed by our bank ANZ tonight ?? We will be contacting reliving authorities tomorrow.. Please contact us you have our no”

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Posted 4 years ago

“I had to postpone my camping trip the delivery took so long & no follow up or service”

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Posted 4 years ago

“Tent World keep sending me emails to complete a short review. Bricks and mortar store don’t send me askin for a review after I’ve shopped in store. Maybe I will stick with that instead of buying online and getting harassed weeks later.”

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Posted 4 years ago

Thank you for your feedback Nathan - we do not mean to annoy! Our customers have told us many times they appreciate reading reviews from fellow customers to help them with making buying decisions.

Posted 4 years ago

“I purchased a tent for $300, used it once, and it had holes in the base. Tentworld were initially very helpful and lovely and this was exchanged for the same tent, which again I used once a before again it had holes in the base. I reached out to Tentworld for a second time, requesting an exchange or refund, advising that the item is clearly not suitable. And this time I received the most unhelpful, inconsistent, condescending response which didn’t even pretend at being customer service. I was told that typically this is my fault, typically this is west and tear, that I was given benefit of the doubt by the first customer experience from another team member, and offered no solutions other than some tape given to me in approx a months time once it is available (for me to patch up the tent with tape). I am so surprised and disappointed. I am still awaiting a response around my request to speak with management and my request to have this issue presented to OZtrail, the manufacturer of the tent and pending this, will be really vocally sharing this experience and outcome amongst friends and family.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,993 reviews